DAVOX CORPORATION
Filed 3/15/02



                                   FORM 10-K

                       SECURITIES AND EXCHANGE COMMISSION

                             WASHINGTON, D.C. 20549
(Mark One)

[X] ANNUAL REPORT PURSUANT TO SECTION 13 OR 15 (d) OF THE SECURITIES
                EXCHANGE ACT OF 1934 (NO FEE REQUIRED, EFFECTIVE
                OCTOBER 7, 1996)

                For the fiscal year ended December 31, 2001

                                       OR

[ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15 (d) OF THE SECURITIES
                EXCHANGE ACT OF 1934 (NO FEE REQUIRED)

             For the transition period from __________ to __________

                         Commission file number 0-15578

                               DAVOX CORPORATION

             (Exact name of registrant as specified in its charter)

         Delaware                                         02-0364368
      (State or other jurisdiction of                                 (IRS
Employer
      Incorporation or organization)
      Identification No.)

      6 Technology Park Drive
      Westford, Massachusetts                             01886
(Address of principal executive offices)                        (Zip Code)

             Registrant's telephone number, including area code: (978) 952-
0200
             Securities registered pursuant to Section 12(b) of the Act:
None
                   Securities registered pursuant to Section 12(g) of the
Act:
                                 Common Stock,  $.10 Par Value

Indicate by check mark whether the registrant (1) has filed all reports
required to be filed by Section 13 or 15(d) of the Securities Exchange Act of
1934 during the preceding 12 months (or for such shorter period that the
registrant was required to file such reports), and (2) has been subject to such
filing requirements for the past 90 days.
                                     Yes    X         No
                                         -------         -------

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405
of Regulation S-K is not contained herein, and will not be contained, to the
best of registrant's knowledge, in definitive proxy or information statements
incorporated by reference in Part III of this Form 10-K or any amendment to this
Form 10-K. [ ]

Aggregate market value, as of March 12, 2002 of Common Stock held by
non-affiliates of the registrant: $73,336,735 based on the last reported sale
price on the National Market System as reported by Nasdaq on that date.

Number of shares of Common Stock outstanding at March 12, 2002: 12,250,756

                       DOCUMENTS INCORPORATED BY REFERENCE

The registrant intends to file a definitive Proxy Statement pursuant to
Regulation 14A within 120 days of the end of the fiscal year ended December 31,
2001. Portions of such Proxy Statement are incorporated by reference in Part
III.


PART I
PART II
Item 1. Business Item 5. Market for Registrant's Common Equity and Related Stockholder Matters
Item 2. Properties Item 6. Selected Financial Data
Item 3. Legal Proceedings Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations
Item 4. Submission of Matters to a Vote of Security Holders Item 7a. Quantitative and Qualitative Disclosures About Market Risk
    Item 8. Financial Statements and Supplementary Data
Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure
PART III
PART IV
Item 10. Directors and Executive Officers of Registrant Item 14. Exhibits, Financial Statement Schedules and Reports on Form 8-K
Item 11. Executive Compensation Signatures
Item 12. Security Ownership of Certain Beneficial Owners and Management    
Item 13. Certain Relationships and Related Transactions
FINANCIAL STATEMENTS



CAUTIONARY STATEMENTS

The Private Securities Litigation Reform Act of 1995 contains certain safe
harbors regarding forward-looking statements. Statements set forth herein may
contain "forward-looking" information that involves risks and uncertainties.
Actual future financial or operating results may differ materially from such
forward-looking statements. Statements indicating that the Company "expects,"
"estimates," "believes," "is planning," or "plans to" are forward-looking, as
are other statements concerning future financial or operating results, product
offerings or other events that have not yet occurred. There are several
important factors that could cause actual results or events to differ
materially from those anticipated by the forward-looking statements. Such
factors are described throughout this filing, however the Company goes into
greater detail under Management's Discussion and Analysis of Financial
Condition and Results of Operations--Certain Factors That May Affect Future
Results. Although the Company has sought to identify the most significant risks
to its business, the Company cannot predict whether, or to what extent, any of
such risks may be realized nor can there be any assurance that the Company has
identified all possible issues that the Company may face.


ITEM 1. BUSINESS
----------------

GENERAL

Davox Corporation (the "Company") is a leading developer of customer
interaction management (CIM) solutions that help companies more effectively
manage customer interactions via the telephone, e-mail, and the Web. Our
solutions are used by more than 1,100 companies worldwide - including financial
institutions, telecommunications firms, utilities, and retailers - to improve
communication with customers, reduce operating costs and deliver superior
customer service.

The mission of the Company is to become the dominant global supplier of CIM
solutions that provide companies with a competitive advantage in attracting and
retaining valuable customers.

On January 10, 2002, the Company entered into an Agreement and Plan of Merger
by and among the Company, its wholly owned subsidiary, AP Acquisition
Corporation ("AP") and CellIt, Inc. ("CellIt"), whereby the parties agreed that
AP would be merged with and into CellIt, with CellIt becoming a wholly owned
subsidiary of the Company. The merger was subsequently closed on January 14,
2002. The Company is now doing business as Concerto Software, and upon
shareholder approval on May 2, 2002, will change its name to Concerto Software,
Inc.

The Company was incorporated in Massachusetts in 1981 and reorganized in
Delaware in 1982. The Company's common stock is listed on the NASDAQ National
Market under the symbol "DAVX". The Company is headquartered in Westford,
Massachusetts. The mailing address for the Company's headquarters is 6
Technology Park Drive, Westford, Massachusetts, 01886 and its telephone number
is (978) 952-0200. The Company can also be contacted through its web site at
www.concerto.com.

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MARKET OVERVIEW
---------------

The CIM software market includes systems for inbound routing and queuing of
telephone calls, outbound call campaign management using automated dialing
technologies, interactive voice response, automated e-mail response, and
Web-based customer contact. According to the market research firm Ovum, the
global market for CIM solutions is projected to grow to $5.4 billion by 2006
from $979 million in 2001, a 33% compounded annual growth rate (CAGR).

Companies worldwide recognize the need to more effectively attract, retain and
grow their customer base. In responding to this challenge, these companies are
aggressively implementing customer relationship management (CRM) strategies.
CRM strategies, as defined by the market research firm AMR Research, are
designed to "attract and harvest a customer base by creating and supporting
profitable customer relationships."

The customer contact center is a vital element of a CRM strategy. It is in the
contact center where a representative of the company is actually communicating
- through the telephone, e-mail or the web - with a customer. The quality of
these interactions is a key element in successfully attracting and retaining
customers.

To effectively manage communications with customers, a successful contact
center must perform a number of critical functions, including the following:

.  Provide a company's customer service representatives with all the
   information they need to quickly and accurately respond to customer
   inquiries received via the telephone, the Web or through e-mail. This
   information could include order status, account balances, shipping
   information, previous purchase information, detailed product descriptions
   or any other information from various sources that could be relevant to
   serving customers.
.  Maximize the productivity of the customer service representatives, ensuring
   that their time is used effectively. The cost of customer service
   representatives is typically the largest on-going expense of a contact
   center.
.  Provide customer service representatives with the ability to view a
   complete history of communications with a customer, whether via telephone,
   e-mail or the Web.
.  Provide managers with historical and real time reporting data to make
   effective decisions on how to allocate resources to maximize results.
.  Intelligently route telephone calls and e-mails using business rules, to
   the most appropriate customer service representative, in order to provide
   faster, more accurate service and reduce the need to transfer calls.
.  Smoothly transfer calls, along with the customer data, from one customer
   service representative to another in order to save time and minimize the
   customer's inconvenience.
.  Conduct proactive customer contact campaigns efficiently and targeted to the
   appropriate audience.
.  Provide a mechanism to escalate customer contact from
   the web to e-mail to voice as appropriate.

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In evaluating CIM solutions, prudent companies are looking for suppliers who
provide the following capabilities:

.  Solutions that can manage customer contact over the telephone, e-mail and
   the Web. o Solutions that can enhance agent productivity, management
   control, and customer satisfaction.
.  Solutions that can be integrated into the company's existing technology
   infrastructure and can add value to these existing investments.
.  Solutions that can be implemented rapidly and expanded to meet growing
   needs.
.  An ability to understand the needs of the contact center and reliably
   service and support the solution.

The Company believes that it provides these capabilities to its prospects and
customers and that its solutions can have a significant positive impact for
those prospects and customers through increased revenues, reduced operating
costs, increased agent productivity and enhanced customer service. The Company
delivers these capabilities through the following technologies:

  .  Inbound call management - Manages inbound telephone calls by minimizing
     hold times, routing calls to specific agents, and presenting relevant
     customer information to those agents.
  .  Outbound campaign management - Provides tools for proactive customer
     contact, including predictive and preview dialing, campaign and call
     list management, scheduled recalls, and automated messaging. These
     tools are designed to maximize agent productivity and effectively reach
     targeted customers.
  .  Call blending - Monitors telephone traffic and shifts agents between
     proactive customer contact activities and inbound call handling in
     order to minimize hold times and maximize agent productivity.
  .  Desktop Automation - Provides customer service representatives with all
     the information they need to quickly and accurately respond to
     customers' inquiries coming in via the telephone and the web. This
     information could include order status, account balances, shipping
     information, previous purchase information, detailed product
     descriptions or any other information from various sources that could
     be relevant to serving customers. This functionality is marketed as
     LYRICall/TM/, the Company's browser-based desktop automation software.
  .  Reporting - Provides real-time and historical reporting capabilities
     that allow managers to make effective decisions on how to allocate
     resources within the contact center and maximize results. This
     reporting information covers all customer contact channels including
     telephone, e-mail and the Internet.
  .  E-mail response - Allows companies to respond more quickly, accurately
     and consistently to a high volume of e-mail inquiries from customers
     and prospects. This feature automatically routes e-mail to the
     appropriate agent, responds automatically or suggests response to
     frequent inquiries, and generates reports on e-mail response service
     levels and agent productivity.
  .  Web chat, collaboration and call-back - Provides companies with a means
     to enhance their web sites to communicate more effectively with
     customers and prospects. This feature allows a customer or prospect
     reviewing a company's web site to click on an icon to initiate an
     online discussion ("chat") or a telephone conversation with a live
     agent.

                                     4



  .  Customer support - Provides contracted companies with 24x7 access to
     telephone and Web based support and product maintenance updates to
     improve system uptime and performance.
  .  Professional services - Provides companies with expert analysis,
     recommendations and implementation services to optimize the
     effectiveness of contact center systems and processes.

PRINCIPAL PRODUCTS AND APPLICATIONS
-----------------------------------
The Company's product strategy is focused on its three major product lines:
Ensemble/TM/ Customer Contact Suite, Unison/R/ Call Management System and
ContractPro/TM/ customer interaction management software.

ENSEMBLE/TM/ CUSTOMER CONTACT SUITE
Introduced in 1999, Ensemble is a CTI enabled comprehensive CIM solution. The
system provides inbound call routing, outbound call management, seamless call
blending, e-mail response management, web-based communications, agent desktop
automation, and historical and real-time reporting capabilities. Ensemble is a
modular platform, making it possible for companies to deploy the product in
stages and to increase functionality as their needs expand. It is designed to
integrate with existing investments in ACDs, PBXs, IVRs, and other contact
center technologies.

UNISON/R/ CALL MANAGEMENT SYSTEM
Introduced in 1993, the Unison/R/ Call Management System is designed to
automate proactive customer contact activities. It manages outbound and
call-blending applications and provides high-productivity tools to increase the
number of calls handled and the quality of each customer contact. Unison is
used primarily in customer contact centers handling credit/collections,
telemarketing, and fundraising campaigns.

Unison provides key outbound call management functionality, including
predictive and preview dialing, campaign and call list management, scheduled
recalls, automated messaging, real-time filtering, system alerts, and
voice/data transfers. The Unison system also provides a graphical management
console that monitors critical functions and displays information about calling
campaigns.

ContactPro/TM/ Customer Interaction Management Software
Introduced in 1997 by CellIt, ContactPro/TM/ is a single integrated platform
that routes, monitors, records, reports and administers all contact center
interactions. ContactPro incorporates inbound automatic call distribution with
skills- and rules-based routing, outbound predictive dialing, interactive voice
response, email management, web-based customer contract, including fax, voice
messaging, monitoring, recording and reporting. This integrated solution
eliminates much of the complexity and cost of integrating multiple point
solutions.

MARKETS AND DISTRIBUTION CHANNELS
The Company's products and services are sold worldwide through multiple
distribution channels, including a direct sales force, distributors and
resellers.

NORTH AMERICAN OPERATIONS
In North America, the Company sells its products primarily through a direct
sales force. The

                                     5



Company's headquarters is in Westford, Massachusetts with sales offices located
throughout the United States and Canada.

The Company's account executives and solution consultants take a
solutions-focused approach in working with prospective and existing customers.
A customer's business needs and integration requirements are clearly identified
and defined before the sale, ensuring customer expectations are properly met on
a timely basis. This consultative selling approach, combined with the Company's
own Professional Services resources for application development and
integration, ensure that the right solution is quickly deployed to meet
customer requirements.

In addition to direct sales in North America, the Company uses authorized
resellers to provide additional market coverage and revenue contribution. The
primary resellers include SBC Global Services Inc., Siemens and Verizon
Communications Inc.

The Company's products and their use are subject to a variety of laws. There is
no guarantee that such laws will not change in such a manner that could
prohibit certain uses of the Company's products. Such a change could
significantly delay, restrict or prohibit the Company's sale or licensing of
its technology. For instance, the banning of the use of automated dialers or
e-mail to solicit business would have a materially adverse impact on the
Company's operating and financial results.

INTERNATIONAL OPERATIONS
During 2001, the Company expanded its sales presence in key areas of the world,
establishing subsidiaries in India and the Netherlands. In addition, the
Company has subsidiaries in the United Kingdom, Germany, Australia, Singapore,
Canada, Brazil and Mexico, as well as a branch in Japan. The Company currently
plans to continue to expand its direct sales presence in the international
marketplace.

In addition to its direct sales presence in the international marketplace, the
Company licenses its products through indirect channels, utilizing distributors
and resellers. In 2001, the Company established new relationships with
distribution channels in Denmark and India. These indirect channel partners not
only have the ability to resell the Company's products, but also have
substantial skills in systems consulting, integration, and support to meet
customer requirements.

In connection with sales outside the United States, some of the Company's
products are subject to regulation by foreign governments, which requires the
Company to follow certain telecommunications and safety certification
procedures for these countries. Failure to obtain necessary local country
approvals or certifications will restrict the Company's ability to sell into
such countries.  In addition, other factors including, but not limited to
currency rate fluctuation, import/export restrictions, political and economic
instabilities, war and other unknown or unforeseen eventualities, may affect
the Company's international sales.

International product revenue was approximately $15.3 million, $8.4 million and
$10.8 million, or approximately 35%, 18% and 20% of total product revenue in
2001, 2000, and 1999, respectively.

In 2001, the Company derived 66% of its product revenue from North America; 20%
from Europe, the Middle East, and Africa; 13% from Asia Pacific; and 1% from
Latin America.

                                     6



SUPPORT SERVICES
The Company offers a full line of warranty, maintenance support service and
support options in all of its geographic markets. Central to the Company's
maintenance service offerings is its Worldwide Support Center located at
Company headquarters in Westford, Massachusetts. The Company also operates
Centers of Excellence in the United Kingdom, Singapore and Mexico. From these
locations, support professionals manage telephone, web and e-mail requests from
customers for information and support. Using state-of-the-art case management
and diagnostic tools, these support centers provide end-to-end problem
resolution.

The Company's maintenance contract coverage includes access to its support Web
site for customer self help through a knowlegebase, case logging, interactive
problem resolution, periodic product maintenance updates and various levels of
support, including 24 hour [times] 365 day priority phone support, problem
escalation and on-site hardware maintenance requests.

The Company offers a tiered support program for its distribution partners.
Included in this program are periodic maintenance updates to distributors'
enrolled end-user base, access to the Company's partner web site, escalated
support for trained distributor personnel, recommended training curriculums and
a spare parts repair/exchange program.

The Company contracts hardware support in various locations with independent
third-party service providers who are recognized for quality support and
customer care practices. By contracting with third party providers for hardware
support, Davox can more effectively focus on developing and supporting its
software applications.

The Company believes that it has adequate resources internally and externally
to provide services to its customers and partners in the event services from
these third party organizations should cease in any manner; however, loss of
any one of these relationships could materially adversely affect the Company's
ability to provide support to its customers and partners in the geographic
region covered by such organizations until a substitute source could be found.

The Company's Educational Services department offers a variety of courses
designed to provide customer contact centers with the skills and knowledge
needed to enhance productivity and raise the level of service they deliver to
their customers. The Company's training facilities are located in Acton,
Massachusetts; Richardson, Texas; Miami , Florida; Singapore; and Slough,
United Kingdom. The Company also offers customized courses delivered on-site at
customer locations.

The Company's Professional Solutions Services group provides consulting and
integration services to Company customers. This organization offers consulting
expertise on agent desktop automation, database integration, call and work flow
automation, project management and other services to help customer contact
centers enhance the productivity and value of the Company's systems.

SUPPLIERS
While the majority of the Company's hardware needs are met by readily available
off-the-shelf technology, a small portion remains proprietary. Third-party
contractors manufacture these proprietary hardware components, and the Company
believes there are many qualified vendors for these services. The Company's
production process consists primarily of product

                                     7



staging, quality assurance, final test and systems integration, which typically
occurs at its Headquarters.

The Company attempts to maintain multiple sources of supply for key components
and believes it has adequate sources for its expected needs. While any of these
sources could be replaced if necessary, the Company might face significant
delays in establishing replacement sources or in modifying its products to
incorporate replacement components or software code. There can be no assurance
that the Company will not suffer delays resulting from non-performance by its
vendors or cost increases due to a variety of factors, including component
shortages or changes in laws or tariffs applicable to items imported by the
Company.

STRATEGIC PARTNERSHIPS
A complete CRM system is extremely complex and usually entails integration with
existing telecommunications systems, databases and front office applications to
adequately meet customer requirements. Currently, no single vendor provides all
the requisite elements for a fully integrated CRM system.

To meet this challenge and to increase its market opportunity, the Company has
undertaken strategic partnerships with various complementary technology and
platform vendors. These partners include Sun Microsystems, Siebel Systems,
People Soft, NICE Systems, Comverse Infosys, IEX Corporation, Witness Systems,
and Microsoft Corporation.

COMPETITION
The Company currently competes in the CIM market with, among others, Genesys
Telecommunications (a wholly-owned subsidiary of Alcatel), Cisco System's
Intelligent Contact Management product line, Aspect Communications, Divine
Inc., Interactive Intelligence Inc., and Avaya, Inc.

The Company believes that it has a number of advantages over its competitors in
the areas of product functionality, integration, deployment time and customer
service and support.

Certain of the Company's current and potential competitors are larger companies
that have greater financial, technical and marketing resources. It is possible
that competitors could produce products that perform the same or similar
functions as those performed by the Company's products. In addition, current
and potential competitors have established, and may in the future establish,
cooperative relationships among themselves or with third parties to increase
the ability of their products to address the needs of the Company's current or
prospective customers. Accordingly, it is likely that new competitors or
alliances among such competitors will emerge and may rapidly acquire
significant market share, which would have a material adverse effect on the
Company's business, financial condition and results of operations. In order to
be successful in the future, the Company must respond promptly and effectively
to the challenges of technological change, changing customer requirements and
competitive pressures. Increased competition could make it more difficult for
the Company to maintain its market presence.

SIGNIFICANT CUSTOMERS
The Company has more than 1,100 customers worldwide which represent a
cross-section of industries. For the year ended December 31, 2001 and 2000, no
single customer represented

                                     8



more than 10% of total revenue. For the year ended December 31, 1999, AT&T was
the Company's largest single customer, accounting for approximately 12% of
total revenue. Total revenue from the Company's top three customers amounted to
approximately 14%, 16% and 24% of total revenue in 2001, 2000, and 1999,
respectively. The Company believes that its dependence on any single end-user
customer or reseller is not likely to increase significantly as its products
continue to be accepted by both existing customers and new accounts in major
industries and markets worldwide.

RESEARCH, DEVELOPMENT AND ENGINEERING
The Company's product development efforts are aimed at designing and developing
customer contact center software that meets software industry standards and
incorporates technologies and features that the Company believes its customers
require. Most of the Company's products are developed internally by research
and development teams located at the Company's headquarters in Westford,
Massachusetts, and at satellite development facilities located in Richardson,
Texas and Miami, Florida. The Company also licenses certain technology and
intellectual property rights from third parties. The Company believes that by
establishing mutually beneficial relationships with third-party technology
companies, the Company can provide its customers with emerging technologies in
the most timely and cost-effective manner.

The Company's continued success depends on, among other factors, maintaining
close working relationships with its customers, business partners and resellers
and anticipating and responding to their evolving applications needs. The
Company is committed to the development of new products, the improvement of
existing products, and the continued evaluation of new technologies.

The Company spent $18.0 million on research and development in 2001, compared
with $16.0 million in 2000 and $13.3 million in 1999. This represented
approximately 19%, 17%, and 14%, respectively, of total revenue in each of
those years. The Company currently expects to maintain its expenditure level in
research and development during 2002 in an effort to continue to expand the
functionality of its products.

The Company did not capitalize any of its software development costs in 2001,
2000, or 1999, as the additional development costs incurred to bring the
Company's products to a commercially acceptable level after technological
feasibility has been established are not significant.

SELLING, GENERAL AND ADMINISTRATIVE
During 2001, the Company's selling, general and administrative expenses
increased as the expansion of international locations continued. During 2001,
new offices were opened in India and the Netherlands.

INTELLECTUAL PROPERTY
The Company relies on a combination of patent, copyright, trademark, contract
and trade secret laws to establish and protect its proprietary rights in its
technology. The Company owns and licenses a number of patents relating to
predictive dialing, real-time telecommunication management, client/server
computer telephony software, and user interfaces. Software products are
furnished under software license agreements that grant customers licenses to
use, rather than to own, the products. The license agreements contain
provisions protecting the Company's ownership of the underlying technology.
Upon

                                     9



commencement of employment, employees execute a non-disclosure and invention
assignment agreement under which inventions developed during the course of
employment will, at the election of the Company, be assigned to the Company and
which further prohibits disclosure of confidential Company information. There
can be no assurances that the steps taken by the Company in this regard will be
adequate to prevent misappropriation or infringement of its technology or that
the Company's competitors will not independently develop technologies that are
substantially equivalent or superior to the Company's technology, also see
"Item 3.Legal Proceedings." Effective protection of intellectual property
rights may be limited or unavailable in certain foreign countries.

EMPLOYEES
As of December 31, 2001, the Company had 439 employees worldwide, of whom 22
were engaged in operations; 280 in sales, marketing and customer support; 88 in
research, development and engineering; and 49 in administrative functions. In
connection with the acquisition of Cell[Ibreve]t, the Company added
approximately 30 employees, on a net basis. None of the Company's employees are
represented by a collective bargaining agreement, nor has the Company ever
experienced any work stoppage. The Company considers its relations with its
employees to be good.

CERTAIN FACTORS THAT MAY AFFECT FUTURE RESULTS
From time to time, information provided by the Company, statements made by its
employees or information included in its filings with the Securities and
Exchange Commission (including this Form 10-K) may contain statements which are
not historical facts, so-called "forward-looking statements". These
forward-looking statements may include, but are not limited to a discussion of
expected financial and operating results and expected results of the Company's
marketing efforts and product strategy. Such forward-looking statements involve
risks and uncertainties which may adversely impact whether or not such
forward-looking statements come true. In particular, but without limitation,
statements, using words such as "expects", "anticipates", "believes", "plans
to", "is planning" or "estimates" may be considered forward-looking. The
Company's actual future results may differ significantly from those stated in
any forward-looking statements. Factors that may cause such differences
include, but are not limited to, the factors discussed below. Each of these
factors, and others, are discussed from time to time in the Company's filings
with the Securities and Exchange Commission.

The Company's future results may be subject to substantial risks and
uncertainties. The Company purchases certain equipment for its products from
third-party suppliers and licenses certain components of its software code from
a number of third-party vendors. While the Company believes that third-party
equipment and software vendors could be replaced if necessary, the Company
might face significant delays in establishing replacement sources or in
modifying its products to incorporate replacement components or software code.
There can be no assurance that the Company will not suffer delays resulting
from non-performance by its vendors or cost increases due to a variety of
factors, including component shortages. The Company uses third-party service
providers and co-providers to fulfill its hardware support obligations and
professional services with its customers, therefore risks associated with
third-party service providers or co-providers availability or price increases
could cause results to be impacted. While the Company believes that its
currently contracted service providers and co-providers are adequate at this
time, the Company may face significant delays in establishing replacement
providers for such services.

                                       10



The Company relies on certain intellectual property protections to preserve its
intellectual property rights. Any invalidation of the Company's intellectual
property rights or lengthy and expensive defense of those rights could have a
material adverse affect on the financial position and results of operations of
the Company. In addition, third party claims of misappropriation or
infringement of their technology could have a material adverse affect on the
financial position and results of operations of the Company.

The development of new products, the improvement of existing products and the
continuing evaluation of new technologies are critical to the Company's
success. Successful product development and introduction depends upon a number
of factors, including anticipating and responding to the evolving applications
needs of customers and resellers, timely completion and introduction of new
products, and market acceptance of the Company's products.

The CIM solutions market is extremely competitive. Certain current and
potential competitors of the Company are more established, benefit from greater
market recognition and have substantially greater financial, development and
marketing resources than the Company.

Additionally, the Company's quarterly and annual financial and operating
results are affected by a wide variety of factors that could materially
adversely affect revenue and profitability, including: the risk inherent with
integrating two businesses and products as a result of the acquisition of
CellIt; general political and economic conditions; effects of terrorist acts;
the timing of customer orders; the Company's ability to introduce new products
on a timely basis; introduction of products and technologies by the Company's
competitors; retention of key employees; market acceptance of the Company's and
its competitors' products; effects of litigation described in Item 3. Legal
Proceedings; the ability to hire and retain key personnel and fluctuations.

International revenues are expected to continue to account for a significant
portion of the Company's total revenues in future periods. International sales
are subject to certain inherent risks, including, but not limited to those
risks discussed in this section and elsewhere in this Form 10-K: unexpected
changes in regulatory requirements and tariffs; difficulties in staffing and
managing foreign operations; longer payment cycles and problems in collecting
accounts receivable; exchange rate fluctuations; potentially adverse tax
treatment, and the inability to expand distribution channels. As a result of
the foregoing and other factors, the Company may experience material
fluctuations in future financial and operating results on a quarterly or annual
basis, which could materially and adversely affect its business, financial
condition, results of operations and stock price.


ITEM 2. PROPERTIES
------------------
The Company's corporate offices are located at an 85,000 square foot, two-story
building in Westford, Massachusetts. The facility is occupied under a lease
that expires in September 2008. The Company leases a Richardson, Texas facility
of 9,297 square feet, which expires in March 2006. Also, the Company leases a
Miami, Florida facility of approximately 43,716 square feet, which was acquired
in the CellIt acquisition and expires December 2004. In addition, the Company
leases facilities for sales and service offices in ten states as well as in the
United Kingdom, Mexico, Singapore, the Netherlands, Germany, Australia, India
and Japan. The current aggregate annual rental payments for all of the
Company's facilities are approximately $3.1 million.

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ITEM 3. LEGAL PROCEEDINGS
-------------------------
In 1998, a customer of the Company was sued for patent infringement by
Manufacturing Administration and Management Systems, Inc. (MAMS) alleging that
the customer's use of a computer driven automated dialer infringes MAMS's
patent. Under the Company's contract with this customer, the Company is
obligated to defend and indemnify such customer against any such claims. In
1998, the Company sued MAMS in federal court in the Eastern District of New
York in an action entitled "Davox Corporation v. Manufacturing Administration
and Management Systems, Inc." In the lawsuit, the Company is seeking a
declaratory judgment that its products do not infringe the MAMS patent or, in
the alternative, that the MAMS patent is invalid. The Company believes that
MAMS's assertions of patent infringement are without merit, and the Company
will vigorously pursue this action against MAMS. While the outcome of this
litigation cannot be predicted with certainty at this time, management does not
believe that the outcome will have a material adverse effect on the Company's
business, financial condition or results of operations.

The Company is from time to time subject to claims arising in the ordinary
course of business. While the outcome of the claims cannot be predicted with
certainty, management does not expect these matters to have a material adverse
effect on the results of operations and financial condition of the Company.


ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS.
------------------------------------------------------------
There were no matters submitted to a vote of security holders during the fourth
quarter of the fiscal year ended December 31, 2001.

ITEM 4A. EXECUTIVE OFFICERS OF THE REGISTRANT
---------------------------------------------
The executive officers of the Company, the age of each, and the period during
which each has served in his present office are as follows:

Mr. James D. Foy (54) serves as President, Chief Executive Officer and
Director. Mr. Foy joined the Company in September 2001. Prior to joining the
Company, Mr. Foy served as President of Informix Software Corporation, a global
enterprise software company, from July 2000 to August 2001 and Executive Vice
President of the Transaction Business Group of Informix Software from April
1999 through June 2000. Mr. Foy also served as Vice President of Engineering at
Ardent Software Inc. (formerly Vmark Software Inc.), an international
enterprise software company, from April 1995 through March 1999.

Mr. Ralph Breslauer (38) serves as Executive Vice President, Global Sales and
Marketing. Mr. Breslauer joined the Company in January 2002. Prior to joining
the Company, Mr. Breslauer served as Senior Vice President of Worldwide Field
Operations for eRoom Technology, Inc., a collaboration software company, from
July 2000 through December 2001. Mr. Breslauer has also served as Vice
President of Marketing and Business Development for Informix Software
Corporation's TransAct Business Group, a global enterprise software company,
between December 1999 and July 2000. Prior to being acquired by Informix
Software Corporation, Mr. Breslauer served as Vice President of Marketing for
Databases and Tools at Ardent Software Inc., (formed as a result of the merging
of Vmark Software Inc. and Unidata Inc.) an international enterprise software
company, from November 1995 through December 1999 and as Executive Vice
President at System Builder Corporation, an international software development
tool company, from

                                       12



August 1990 through November 1995.

Mr. Mark Donovan (47) serves as Senior Vice President, Operations and Customer
Services. since May 1998. Mr. Donovan joined the Company in September 1983 and
has held various management positions including Vice President, Customer
Service from June 1992 through June 1994.

Ms. Kristina Lengyel (34) serves as Vice President, Professional Services. Ms.
Lengyel joined the Company in January 2002. Prior to joining the Company, Ms.
Lengyel served as Senior Vice President of Operations and Chief Technology
Officer from December 2000 through June 2001, Vice President for Engineering
from October 1999 through December 2000, and Vice President for Customer
Integration Services from August 1996 through October 1999 at INSCI Corp, a
provider of document management solutions.

Mr. James F. Mitchell (55) serves as the Company Fellow since January 2000. Mr.
Mitchell is a co-founder of the Company and has served as Senior Vice President
and Chief Technical Officer since 1983. From September 1993 to August 1994, Mr.
Mitchell managed the domestic sales operations of the Company. Prior to
co-founding the Company, Mr. Mitchell served as Manager of Systems form
September 1979 through June 1981 at Applicon, Inc., a producer of CAD/CAM
products.

Mr. Michael J. Provenzano III (32) has served as Vice President of Finance,
Chief Financial Officer and Treasurer since July 2000. Mr. Provenzano joined
the Company in November 1999 as corporate controller. Prior to joining the
Company, Mr. Provenzano held positions of increasing responsibility at Arthur
Andersen LLP from September 1992 through November 1999, including experienced
audit manager in the high technology practice.

Mr. Alexander Tellez (36) serves as Executive Vice President of Engineering.
Mr. Tellez joined the Company in January 2002. Prior to the Company, Mr. Tellez
was co-Founder, President and Chief Executive Officer of CellIt, Inc., a
contact center systems company, from June 1995 to January 2002. Prior to
founding CellIt, Mr. Tellez served as Director of Strategic Systems for Vitas
Healthcare, a nationwide healthcare company, from March 1991 through June 1995.
Prior to Joining Vitas Healthcare, Mr. Tellez was a senior consultant with
Arthur Andersen LLP, an accounting and consulting firm, from March 1989 through
March 1991.

Officers are elected by and serve at the discretion of the Board of Directors.

                                       13



                                     PART II


ITEM 5. MARKET FOR THE REGISTRANT'S COMMON EQUITY AND RELATED STOCKHOLDER
-------------------------------------------------------------------------
MATTERS
-------

         Davox's common stock has been traded on the Nasdaq National Market
under the symbol "DAVX" since its initial public offering on April 28, 1987.
Prior to that date, there was no public market for Davox's common stock. The
following table sets forth the range of high and low sale prices per share of
common stock on the Nasdaq National Market for each quarter of the years ended
December 31, 2001 and 2000 as reported by the National Association of
Securities Dealers Automated Quotation System (NASDAQ). During 1997, the
Company effected a three-for-two stock split through the issuance of a 50%
stock dividend. All share and per share amounts affected by this split, that
are contained in this report on Form 10-K have been retroactively adjusted for
all periods presented.

                           Fiscal 2001
                     High             Low
                     ----------------------

First Quarter          $14.88        $ 8.94
Second Quarter         $13.00        $ 7.30
Third Quarter          $10.50        $ 7.30
Fourth Quarter         $10.00        $ 7.20

                          Fiscal 2000
                     High             Low
                     ----------------------

First Quarter          $39.00        $19.00
Second Quarter         $28.00        $ 9.63
Third Quarter          $14.19        $ 7.75
Fourth Quarter         $10.63        $ 6.13

         As of March 12, 2002, there were approximately 470 holders of record
of the Company's common stock and approximately 3,677 beneficial shareholders
of the Company's common stock.

         In January 1999, the Board of Directors authorized the purchase of up
to 3 million shares of the Company's common stock. In October 2000, the
Company's Board of Directors increased the total number of shares authorized to
be repurchased under the repurchase program to 6 million. Shares that are
repurchased may be used for various purposes including business acquisitions
and the issuance of shares pursuant to the Company's stock option and employee
stock purchase plans. Under the stock repurchase program, shares may be
repurchased, at management's discretion, from time to time at prevailing prices
in the open market. As of December 31, 2001, the Company had repurchased
2,861,900 shares and 3,138,100 shares were available for repurchase under this
repurchase program.

                                       14



         The Company has never paid cash dividends on its common stock and has
no present intentions to pay cash dividends in the future. The Company intends
to retain any future earnings to finance the growth of the Company.

         The Company has not sold any equity securities during the period
covered by this report that were not registered under the Securities Act of
1933, as amended.

                                       15



ITEM 6.  SELECTED FINANCIAL DATA
--------------------------------

               The following table sets forth certain condensed
               consolidated financial data for each of the five
               years in the period ended December 31, 2001:




                                                                           Years Ended December 31,
                                                 ----------------------------------------------------------------------------------
                                                   2001             2000             1999             1998 (a)             1997 (a)
                                                   ----             ----             ----             --------             --------
                                                                   (In Thousands, Except Per Share Amounts)
                                                                                                             
Condensed Consolidated Statement of Operations Data:
  Total revenue                                     $94,259          $94,256          $92,354          $88,948              $83,554
  Cost of revenue                                    33,929           32,817           30,710           30,114               28,029
                                                 -----------      -----------      -----------      -----------          ----------
    Gross profit                                     60,330           61,439           61,644           58,834               55,525
  Research, development and
    engineering expenses                             17,954           16,009           13,259           12,086               10,418
  Selling, general and
    administrative expenses                          43,726           42,753           37,077           34,841               29,710
  Non-recurring merger costs                           -                -                -               1,926                   -
  Non-recurring restructuring costs                   2,623             -                -                -                     -
                                                 -----------      -----------      -----------      -----------          ----------
  Income (loss) from operations                      (3,973)           2,677           11,308            9,981               15,397
  Other income, net                                   2,755            4,037            2,815            2,941                2,031
                                                 -----------      -----------      -----------      -----------          ----------
  Income (loss) before provision
    for income taxes                                 (1,218)           6,714           14,123           12,922               17,428
  Provision for income taxes                            126            2,081            2,118            4,393                2,507
                                                 -----------      -----------      -----------      -----------          ----------
    Net income (loss)                               $(1,344)         $ 4,633          $12,005          $ 8,529              $14,921
                                                  ==========      ===========      ===========      ===========          ==========
Earnings per share:
    Basic                                            ($0.11)         $  0.35          $  0.89          $  0.60              $  1.15
                                                 ===========      ===========      ===========      ===========          ==========
    Diluted                                          ($0.11)         $  0.33          $  0.85          $  0.58              $  1.05
                                                 ===========      ===========      ===========      ===========          ==========
Weighted average shares outstanding:
    Basic                                            12,636           13,236           13,531           14,130               12,940
                                                 ===========      ===========      ===========      ===========          ==========
    Diluted                                          12,636           13,945           14,165           14,822               14,270
                                                 ===========      ===========      ===========      ===========          ==========

                                                                                 December 31,
                                                 ----------------------------------------------------------------------------------
                                                   2001             2000             1999             1998 (a)             1997 (a)
                                                 ----------------------------------------------------------------------------------
                                                                              (In Thousands)
Condensed Consolidated Balance Sheets Data:

  Working capital                                   $61,363          $66,585          $66,085          $62,756              $52,847
  Total assets                                       97,156          102,180           99,043           89,423               81,560
  Long-term obligations                              ----            ----              ----             ----                    297
  Redeemable Preferred Stock                         ----            ----              ----             ----                 13,911
  Stockholders' equity                               70,468           75,738           72,514           69,327               44,464



(a) Historical financial information has been restated to reflect the
combination of Davox and AnswerSoft in 1998 accounted for as a pooling of
interests and the three-for-two stock split effected in the form of a stock
dividend payable to shareholders of record on May 13, 1997.

                                         16



ITEM 7.  MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND
------------------------------------------------------------------------
RESULTS OF OPERATIONS
---------------------

All statements contained herein that are not historical facts, including, but
not limited to, statements regarding anticipated future capital requirements,
the Company's future development plans, the Company's ability to obtain debt,
equity or other financing, and the Company's ability to generate cash from
operations, are based on current expectations. These statements are
forward-looking in nature and involve a number of risks and uncertainties, as
more fully described under "Certain Factors That May Affect Future Results."
Actual results may differ materially.

CRITICAL ACCOUNTING POLICIES
----------------------------

The discussion and analysis of our financial condition and results of
operations are based upon the Company's consolidated financial statements,
which have been prepared in accordance with accounting principles generally
accepted in the United States. The preparation of these financial statements
requires the Company to make estimates and judgments that affect the reported
amounts of assets, liabilities, revenues and expenses, and related disclosure
of contingent assets and liabilities. On an on-going basis, the Company
evaluates its estimates, including those related to customer programs and
incentives, product returns, bad debts, inventories, investments, income taxes,
warranty obligations, restructuring, and contingencies and litigation. The
Company bases its estimates on historical experience and on various other
assumptions that are believed to be reasonable under the circumstances, the
results of which form the basis for making judgments about the carrying values
of assets and liabilities that are not readily apparent from other sources.
Actual results may differ from these estimates under different assumptions or
conditions.

The Company believes the following critical accounting policies affect the more
significant judgments and estimates used in the preparation of the consolidated
financial statements.

         Revenue recognition. The Company generates software revenue from
licensing the rights to use its software products. The Company also generates
service revenues from the sale of product maintenance contracts and
implementation, education and consulting services. The Company recognizes
revenue in accordance with the provisions of the American Institute of
Certified Public Accountants Statement of Position (SOP) No. 97-2, Software
Revenue Recognition and SOP No.  98-9, Modification of SOP 97-2, Software
Revenue Recognition, With Respect to Certain Transactions. Revenue from
software license fees are generally recognized upon delivery provided that
there are no significant post delivery obligations, persuasive evidence of an
agreement exists, the fee is fixed or determinable and collection of the
related receivable is probable. If acceptance is required beyond the Company's
standard published specifications, software license revenue is recognized upon
customer acceptance.

         SOP 98-9 requires use of the residual method for recognition of
revenues when vendor-specific objective evidence exists for undelivered
elements but does not exist for the delivered elements of a multiple-element
arrangement.  In such circumstances, the Company defers the fair value of the
undelivered elements and recognizes, as revenue, the remaining value for the
delivered elements.

         Revenues for consulting, implementation and educational services are
recognized over the period in which services are provided. Maintenance revenue
is deferred at the time of software license shipment and is recognized ratably
over the term of the support period, which is typically one year. Amounts
collected prior to satisfying the revenue recognition criteria are reflected as
deferred

                                         17



revenue in the Company's Balance Sheet.

         Accounting for Income Taxes. The Company accounts for income taxes
using the liability method in accordance with SFAS No. 109, Accounting for
Income Taxes. Under the liability method, a deferred tax asset or liability is
determined based on the difference between the financial statement and tax bases
of assets and liabilities, as measured by the enacted tax rates assumed to be in
effect when these differences are expected to reverse.

         The Company records a valuation allowance against its deferred tax
asset to the extent management believes it is more likely than not that the
asset will not be realized. As of December 31, 2001, the Company has provided a
valuation allowance against certain of the Company's tax credit carryforwards
due to the uncertainty of their reliazbility as a result of limitations on their
utilization in accordance with certain tax laws and regulations.

         Allowance for Doubtful Accounts. The Company maintains allowances for
doubtful accounts for estimated losses resulting from the inability of its
customers to make required payments. If the financial condition of the customers
were to deteriorate, resulting in an impairment of their ability to make
payments, additional allowances may be required.

         Research and Development and Software Development Costs. Research and
development costs have been charged to operations as incurred. Statement of
Financial Accounting Standards (SFAS) No. 86, Accounting for the Costs of
Computer Software to Be Leased, Sold, or Otherwise Marketed, requires the
capitalization of certain computer software development costs incurred after
technological feasibility is established. Once technological feasibility of a
software product has been established, the additional development costs incurred
to bring the product to a commercially acceptable level are not significant.
Accordingly, all such software development costs have been expensed.

                                         18



RESULTS OF OPERATIONS

The following table sets forth, for the periods indicated, the percentage of
revenue represented by items as shown in the Company's Consolidated Statements
of Operations. This table should be read in conjunction with the Selected
Financial Data, Consolidated Financial Statements and Notes to Consolidated
Financial Statements contained elsewhere herein.



                                                               Percentage of Total Revenue
                                                           For The Years Ended December 31,
                                                           2001           2000          1999
                                                  --------------------------------------------------------
                                                                                
Product revenue                                            46.0 %          50.0 %        58.2 %
Service revenue                                            54.0            50.0          41.8
                                                  --------------------------------------------------------
  Total revenue                                           100.0           100.0         100.0

Cost of revenue                                            36.0            34.8          33.3
                                                  --------------------------------------------------------
  Gross profit                                             64.0            65.2          66.7

Research, development
and engineering expenses                                   19.0            17.0          14.4

Selling, general and
administrative expenses                                    46.4            45.4          40.1

Non-recurring restructuring costs                           2.8               -             -
                                                  --------------------------------------------------------
  Income (loss) from operations                            (4.2)            2.8          12.2

Other income, net                                           2.9             4.3           3.1
                                                  --------------------------------------------------------
  Income before provision
  for income taxes                                         (1.3)            7.1          15.3

Provision for income taxes                                  0.1             2.2           2.3
                                                  --------------------------------------------------------

  Net income (loss)                                        (1.4 %)          4.9 %        13.0 %
                                                           ==== ==          === ==       ==== ==



         Total revenue was approximately $94.3 million, $94.3 million and $92.4
million for the fiscal years ended December 31, 2001, 2000 and 1999,
respectively. Total revenue remained consistent for the year ended December 31,
2001 compared to the same period in 2000 and increased 2.1% in fiscal year 2000
compared to fiscal year 1999.

         Product revenue was approximately $43.4 million, $47.1 million and
$53.8 million in fiscal years 2001, 2000 and 1999, respectively. Product
revenue decreased 7.9% in 2001 due to weak economic conditions, especially in
North America. Product revenue decreased 12.3% in 2000 from 1999 due to a
decrease in the number of product shipments as a result of a slowdown of Unison
system sales and a longer sales cycle for Ensemble.

                                         19



         Cost of product revenue as a percentage of product revenue was 17.4%,
17.0%, and 18.2% in fiscal years 2001, 2000 and 1999, respectively. The
increase as a percentage of product revenue in 2001 was due to an increase in
costs of materials for production and a higher hardware component mix during
2001 as compared to the same period in 2000. The decrease as a percentage of
product revenue in 2000 as compared to 1999 was due to the decrease in the
number of product shipments that included the Company's Digital Communications
Server hardware as well as a continued decrease in the hardware content of the
Company's products.

         Service revenue was approximately $50.9 million, $47.1 million, and
$38.6 million in fiscal years 2001, 2000 and 1999, respectively. Service
revenue increased 8.0%, 22.1% and 9.9% in 2001, 2000 and 1999, respectively.
The increase in 2001 and 2000 was due primarily to the growth in the Company's
installed customer base, resulting in new and renewed contract maintenance
revenue as compared to prior years.

         Cost of service revenue as a percentage of service revenue was 51.9%,
52.6% and 54.2% in 2001, 2000 and 1999, respectively. The decreases as a
percentage of service revenue were attributable to the growth in service
revenue in 2001 and 2000, which exceeded the associated increases in the cost
of servicing a larger customer installed base. Also contributing to the
decrease is the continued focus to decrease discretionary expenses, such as the
use of outside contractors and travel.

         In 2001 and 2000, no single customer represented more than 10% of the
Company's total revenue. Revenue from the Company's largest single customer in
1999 was approximately 12% of total revenue. Total revenue from the Company's
three largest customers amounted to 14%, 16% and 24% of total revenue in 2001,
2000 and 1999, respectively. The Company intends to continue to broaden its
base of existing and new customers by penetrating new markets, expanding its
direct international sales force and using alternate channels of distribution,
thereby decreasing its dependence on its largest end-user customers.

         Research, development and engineering expenses were approximately
$18.0 million, $16.0 million and $13.3 million, representing 19.0%, 17.0% and
14.4% of total revenue during 2001, 2000 and 1999, respectively. The increase
in 2001 was primarily attributable to an increase in employees and higher
payroll and related expenses for most of the year compared to 2000. The
increase in 2000 was primarily attributable to an increase in employees and
higher payroll and related expenses compared to 1999.

        Selling, general and administrative expenses were approximately $43.7
million, $42.8 million and $37.1 million, representing 46.4%, 45.4% and 40.1%
of total revenue during 2001, 2000 and 1999, respectively. The increases in
2001 were primarily attributable to continued investment in international
operations as the Company continues to expand its global presence.
Additionally, higher payroll and related expenses were partially offset by a
decrease in travel expenses. The increase in 2000 was mostly attributable to
increased headcount, payroll and related expenses and the costs associated with
the setup and expansion of the Company's international subsidiaries.

        During 2001, in response to the weak economic environment in North
America, the Company recorded a non-recurring restructuring charge totaling
approximately $2.6 million.

                                         20



The components of the restructuring charge included a reduction in workforce of
approximately 97 people or 18% of the Company's then total workforce, which
effected all functional areas, costs associated with excess leased office space
due to the reduction in headcount and the departure of the Company's previous
president and chief executive officer.

         Other income, derived primarily from investments in commercial paper,
corporate bonds, Eurodollar bonds, and money market instruments decreased 31.8%
in 2001 and increased 43.4% in 2000. The decrease in 2001 was due to lower
average cash balances as the Company repurchased 600,200 shares of its common
stock at an aggregate cost of $5.4 million during the year combined with lower
interest rates and investment yields compared to the same periods in 2000. The
increase in 2000 was due primarily to the significant increase in the average
cash and cash equivalent and marketable securities balances compared to the
previous fiscal year.

INCOME TAXES

         The Company provided for income taxes at estimated annual effective
tax rates of 10.0%, 31.0% and 15.0% for 2001, 2000 and 1999, respectively. The
rate for 2001 is lower than the combined federal and state statutory tax rates
primarily due to the Company reporting a loss for its consolidated operations.
The Company's provision recorded for 2001 relates primarily to foreign income
taxes relating to its foreign subsidiaries. For 2000 and 1999, these effective
tax rates are lower than the combined federal and state statutory tax rates due
primarily to the utilization of net operating loss and tax credit carryforwards
and benefits derived from the Company's foreign sales corporation.

LIQUIDITY AND CAPITAL RESOURCES

         As of December 31, 2001, the Company's principal sources of liquidity
were its cash and cash equivalent balances of approximately $20.1 million, and
its marketable securities of approximately $47.8 million. As of December 31,
2000, the Company's principal sources of liquidity were its cash and cash
equivalent balances of approximately $61.8 million, and its marketable
securities of approximately $9.0 million. The overall decrease in cash and cash
equivalents and marketable securities in 2001 was due primarily to the cash
used to buy equipment and utilization of $5.4 million in cash to repurchase
600,200 shares of its common stock.

         The Company's primary investing activities were purchases of property
and equipment, and purchases and sales of marketable securities. Property and
equipment purchases were approximately $4.4 million in 2001 compared to
approximately $4.8 million and $3.4 million in 2000 and 1999, respectively.
Purchases and sales of marketable securities generated a net cash outflow of
approximately $38.8 million compared to an inflow of approximately $21.8
million in 2000 and a net cash outflow of approximately $3.1 million 1999.

         Cash used in financing activities in 2001 was approximately $4.4
million which resulted from the Company's repurchase of its common stock,
partially offset by proceeds generated from the exercise of stock options and
shares purchased by employees under the Company's employee stock purchase plan.
Cash used in financing activities in 2000 was approximately $2.7 million and
resulted from the Company's repurchase of approximately 935,300 shares of its
common stock at an aggregate cost of approximately $8.6 million,

                                         21



partially offset by proceeds generated from the exercise of stock options and
shares purchased by employees under the Company's employee stock purchase plan.

         Working capital as of December 31, 2001 was approximately $61.4
million as compared to approximately $66.6 million as of December 31, 2000.
Total assets as of December 31, 2001 were approximately $97.2 million compared
to approximately $102.2 million as of December 31, 2000. The $5.2 million
decrease in working capital is primarily attributable to the previously
mentioned $2.8 million decrease in total cash and marketable securities
balances combined with a $1.1 million increase in deferred revenue, as the
Company's global installed customer base continues to grow.

         Subsequent to December 31, 2001, the Company announced that it had
entered into an Agreement and Plan of Merger by and among the Company, AP
Acquisition Corporation (AP), a wholly owned subsidiary of the Company, and
CellIt, Inc. (CellIt), whereby the parties agreed that AP would be merged with
and into CellIt, with CellIt becoming a wholly owned subsidiary of the Company
on January 14, 2002 and in exchange for all of CellIt's outstanding preferred
and common stock, the Company paid approximately $10.2 million in cash and
issued approximately 544,000 shares of its common stock.

The Company's contractual obligations for future payments as of December 31,
2001 were composed of operating leases for the various office spaces leased by
the Company including, including the space acquired as a result of the merger
with CellIt. A summary of the amounts due under these operating leases is as
follows:

                              (Amounts Are In Thousands)
-------------------------------------------------------------------------------
                                   Payments Due by Period
-------------------------------------------------------------------------------
 Contractual              Less than 1       1-3        4-5       After 5
 Obligation    Total         year          years      years       years
-------------------------------------------------------------------------------
 Operating
  Leases      $14,157       $3,142        $5,664     $1,590      $3,761
-------------------------------------------------------------------------------

Subsequent to December 31, 2001, in connection with the acquisition of CellIt,
Inc., the Company assumed the obligations outstanding under CellIt's capital
and operating leases. The capital lease obligation is approximately $1.6
million, of which approximately $1.0 million will become due within the next
twelve months.  The operating lease obligation is approximately $2.9 million,
of which approximately $0.9 million of this amount is due and payable in the
next twelve months.

         Management believes, based on its current operating plan, that the
Company's existing cash and cash equivalents, marketable securities and cash
generated from operations will be sufficient to meet the Company's cash
requirements for the next twelve months.

IMPACT OF INFLATION

         The Company believes that inflation did not have a material effect on
the results of operations in 2001, 2000 and 1999.

                                       22



ITEM 7(A). QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
--------------------------------------------------------------------
DERIVATIVE FINANCIAL INSTRUMENTS, OTHER FINANCIAL INSTRUMENTS, AND DERIVATIVE
-----------------------------------------------------------------------------
COMMODITY INSTRUMENTS.
--------------------

         As of December 31, 2001 and 2000, the Company did not participate in
any derivative financial instruments or other financial and commodity
instruments for which fair value disclosure would be required under SFAS No.
107. The Company's investments are primarily short-term, Euro dollar bonds,
investment-grade commercial paper, and money market accounts that are carried
on the Company's books at amortized cost, which approximates fair market value.
Accordingly, the Company has no quantitative information concerning the market
risk of participating in such investments.

         As of December 31, 2001 and 2000, the Company did not participate in
any derivative financial instruments or other financial and commodity
instruments for which fair value disclosure would be required under SFAS No.
133.

PRIMARY MARKET RISK EXPOSURES

         The Company's primary market risk exposures are in the areas of
interest rate risk and foreign currency exchange rate risk. The Company's
investment portfolio of cash equivalent and short-term investments is subject
to interest rate fluctuations, but the Company believes this risk is immaterial
due to the short-term nature of these investments.

         The Company's exposure to currency exchange rate fluctuations has been
and is expected to continue to be modest due to the fact that the operations of
its international subsidiaries are almost exclusively conducted in their
respective local currencies. International subsidiary operating results are
translated into U.S. dollars and consolidated for reporting purposes. The
impact of currency exchange rate movements on intercompany transactions was
immaterial for the years ending December 31, 2001, 2000, and 1999. Currently,
the Company does not engage in foreign currency hedging activities.

                                         23




ITEM 8.  CONSOLIDATED FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA
-----------------------------------------------------------------

Index to Consolidated Financial Statements and Financial Statement Schedule
---------------------------------------------------------------------------

                                                                           Page
                                                                          -----
Report of Independent Public Accountants                                    25

Consolidated Balance Sheets as of December 31,
         2001 and 2000                                                      26

Consolidated Statements of Operations for the Years
         Ended December 31, 2001, 2000 and 1999                             27

Consolidated Statements of Stockholders' Equity and
         Comprehensive Income (Loss) for the Years Ended
         December 31, 2001, 2000 and 1999                                   28

Consolidated Statements of Cash Flows for the Years
         Ended December 31, 2001, 2000 and 1999                             29

Notes to Consolidated Financial Statements                                  30

Report of Independent Public Accountants on Financial
         Statement Schedule                                                 52

Schedule II - Valuation and Qualifying Accounts                             53

                                         24



                    REPORT OF INDEPENDENT PUBLIC ACCOUNTANTS

To Davox Corporation:

         We have audited the accompanying consolidated balance sheets of Davox
Corporation (a Delaware corporation) and subsidiaries as of December 31, 2001
and 2000 and the related consolidated statements of operations, stockholders'
equity and comprehensive income (loss) and cash flows for each of the three
years in the period ended December 31, 2001. These financial statements are the
responsibility of the Company's management. Our responsibility is to express an
opinion on these financial statements based on our audits.

         We conducted our audits in accordance with auditing standards
generally accepted in the United States. Those standards require that we plan
and perform the audit to obtain reasonable assurance about whether the
financial statements are free of material misstatement. An audit includes
examining, on a test basis, evidence supporting the amounts and disclosures in
the financial statements. An audit also includes assessing the accounting
principles used and significant estimates made by management, as well as
evaluating the overall financial statement presentation. We believe that our
audits provide a reasonable basis for our opinion.

         In our opinion, the consolidated financial statements referred to
above present fairly, in all material respects, the financial position of Davox
Corporation and subsidiaries as of December 31, 2001 and 2000 and the results
of their operations and their cash flows for each of the three years in the
period ended December 31, 2001 in conformity with accounting principles
generally accepted in the United States.

                                                         /s/ARTHUR ANDERSEN LLP

Boston, Massachusetts
January 18, 2002

                                         25

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DAVOX CORPORATION AND SUBSIDIARIES CONSOLIDATED BALANCE SHEETS (In Thousands, Except Par Value) December 31, ASSETS 2001 2000 ------------------ ------------------ Current assets: Cash and cash equivalents $ 20,105 $ 61,758 Marketable securities, at amortized cost 47,838 8,999 Accounts receivable, net of reserves of $2,324 and $2,255 in 2001 and 2000, respectively 11,007 14,195 Prepaid expenses and other current assets 5,310 4,564 Deferred tax assets 3,791 3,511 ------------------ ------------------ Total current assets 88,051 93,027 Property and equipment, net 6,447 5,863 Other assets 2,658 3,290 ------------------ ------------------ $ 97,156 $ 102,180 ================== ================== LIABILITIES AND STOCKHOLDERS' EQUITY Current liabilities: Accounts payable $ 5,307 $ 5,450 Accrued expenses 8,643 8,092 Customer deposits 4,664 5,914 Deferred revenue 8,074 6,986 ------------------ ------------------ Total current liabilities 26,688 26,442 Commitments and contingencies (Note 6) Stockholders' equity: Common stock, $0.10 par value - Authorized - 30,000 shares Issued - 14,556 shares 1,456 1,456 Additional paid-in capital 82,136 82,676 Cumulative translation adjustments (345) (299) Retained earnings 9,644 10,988 ------------------ ------------------ 92,891 94,821 Less - Treasury stock, 2,247 and 1,927 shares, at cost, in 2001 and 2000, respectively (22,423) (19,083) ------------------ ------------------ Total stockholders' equity 70,468 75,738 ------------------ ------------------ $ 97,156 $ 102,180 ================== ================== The accompanying notes are an integral part of these consolidated financial statements. 26
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DAVOX CORPORATION AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF OPERATIONS (In Thousands, Except Per Share Amounts) For the Years Ended December 31, 2001 2000 1999 ---- ---- ---- Product revenue $ 43,366 $ 47,135 $ 53,757 Service revenue 50,893 47,121 38,597 -------------- -------------- ---------- Total revenue 94,259 94,256 92,354 -------------- -------------- ---------- Cost of product revenue 7,528 8,012 9,809 Cost of service revenue 26,401 24,805 20,901 -------------- -------------- ---------- Total cost of revenue 33,929 32,817 30,710 -------------- -------------- ---------- Gross profit 60,330 61,439 61,644 -------------- -------------- ---------- Operating expenses: Research, development and engineering 17,954 16,009 13,259 Selling, general and administrative 43,726 42,753 37,077 Restructuring costs 2,623 - - -------------- ------------- ---------- Total operating expenses 64,303 58,762 50,336 -------------- -------------- ---------- Income (loss) from operations (3,973) 2,677 11,308 Other income (primarily interest), net 2,755 4,037 2,815 -------------- -------------- ---------- Income (loss) before provision for income taxes (1,218) 6,714 14,123 Provision for income taxes 126 2,081 2,118 -------------- -------------- ---------- Net income (loss) $ (1,344) $ 4,633 $ 12,005 ============== ============== ========== Earnings (loss) per share: Basic $ (0.11) $ 0.35 $ 0.89 ============== ============== ========== Diluted $ (0.11) $ 0.33 $ 0.85 ============== ============== ========== Weighted average shares outstanding: Basic 12,636 13,236 3,531 ============== ============== ========== Diluted 12,636 13,945 14,165 ============== ============== ========== The accompanying notes are an integral part of these consolidated financial statements. 27
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DAVOX CORPORATION AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY AND COMPREHENSIVE INCOME (LOSS) (In Thousands) Cumulative Retained Common Stock Additional Translation (Deficit)/ Treasury Stock Shares $.10 Par Value Paid-in Capital Adjustments Earnings Shares Amount ------ -------------- --------------- ----------- ---------- ------ ------ BALANCE, December 31, 1998 $14,349 $ 1,435 $73,555 $ 11 ($5,650) 3 ($24) Proceeds from exercise of stock options, including related tax benefit 161 16 830 -- -- (11) 100 Proceeds from purchases under employee stock purchase plan 46 5 306 -- -- (20) 170 Purchase of treasury stock -- -- -- -- -- 1,326 (10,217) Translation adjustment -- -- -- (28) -- -- -- Net income -- -- -- -- 12,005 -- -- Comprehensive income for the year ended December 31, 1999 -- -- -- -- -- -- -- ------- ------- ------- ----- ------- ----- -------- BALANCE, December 31, 1999 14,556 1,456 74,691 (17) 6,355 1,298 (9,971) Proceeds from exercise of stock options, including related tax benefit -- -- 4,207 -- -- (405) 3,028 Proceeds from purchases under employee stock purchase plan -- -- 71 -- -- (20) 143 Settlement of escrow shares (Note 7a) -- -- 3,707 -- -- 119 (3,707) Purchase of treasury stock -- -- -- -- -- 935 (8,576) Translation adjustment -- -- -- (282) -- -- -- Net income -- -- -- -- 4,633 -- -- Comprehensive income for the year ended December 31, 2000 -- -- -- -- -- -- -- ------- ------- ------- ----- ------- ----- -------- BALANCE, December 31, 2000 14,556 $ 1,456 $82,676 $(299) $10,988 1,927 $(19,083) Proceeds from exercise of stock options, including related tax benefit -- -- (776) -- -- (236) 1,737 Proceeds from purchases under employee stock purchase plan -- -- 36 -- -- (45) 334 Stock-based compensation -- -- 200 -- -- -- -- Purchase of treasury stock -- -- -- -- -- 601 (5,411) Translation adjustment -- -- -- (46) -- -- -- Net loss -- -- -- -- (1,344) -- -- Comprehensive loss for the year ended December 31, 2001 -- -- -- -- -- -- -- ------- ------- ------- ----- ------- ----- -------- BALANCE, December 31, 2001 14,556 $ 1,456 $82,136 $(345) $ 9,644 2,247 $(22,423) ======= ======= ======= ===== ======= ===== ======== Total Stockholders' Comprehensive Equity Income (loss) BALANCE, December 31, 1998 $ 69,327 Proceeds from exercise of stock options, including related tax benefit 946 Proceeds from purchases under employee stock purchase plan 481 Purchase of treasury stock (10,217) Translation adjustment (28) ($28) Net income 12,005 12,005 ------- Comprehensive income for the year ended December 31, 1999 -- $11,977 ======= -------- BALANCE, December 31, 1999 72,514 Proceeds from exercise of stock options, including related tax benefit 7,235 Proceeds from purchases under employee stock purchase plan 214 Settlement of escrow shares (Note 7a) -- Purchase of treasury stock (8,576) Translation adjustment (282) (282) Net income 4,633 4,633 ------- Comprehensive income for the year ended December 31, 2000 -- $ 4,351 ======= -------- BALANCE, December 31, 2000 $ 75,738 Proceeds from exercise of stock options, including related tax benefit 961 Proceeds from purchases under employee stock purchase plan 370 Stock-based compensation 200 Purchase of treasury stock (5,411) Translation adjustment (46) (46) Net loss (1,344) (1,344) ------- Comprehensive loss for the year ended December 31, 2001 -- ($1,390) ======= -------- BALANCE, December 31, 2001 $ 70,468 ======== The accompanying notes are an integral part of these consolidated financial statements. 28
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DAVOX CORPORATION AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CASH FLOWS (In Thousands) For the Years Ended December 31, 2001 2000 1999 ---- ---- ---- Cash Flows From Operating Activities: Net (loss) income $ (1,344) $ 4,633 $ 12,005 Adjustments to reconcile net income (loss) to net cash provided by operating activities - Depreciation and amortization 3,824 3,968 3,606 Deferred tax assets (280) 1,300 876 Tax benefit from the exercise of stock options 274 1,649 438 Stock-based compensation 200 - - Changes in current assets and liabilities - Accounts receivable 3,191 6,158 (4,361) Prepaid expenses and other current assets (746) (2,320) (565) Accounts payable (143) (283) 768 Accrued expenses 564 (3,661) 2,354 Customer deposits (1,250) 2,392 1,623 Deferred revenue 1,088 1,527 1,688 ----- ------ ------ Net cash provided by operating activities 5,378 15,363 18,432 ----- ------- ------ Cash Flows From Investing Activities: Purchases of property and equipment (4,404) (4,761) (3,358) Decrease (increase) in other assets 632 (1,911) (85) Purchases of marketable securities (90,377) (68,121) (84,073) Sales and maturities of marketable securities 51,538 89,893 81,014 ------- ------- ------- Net cash (used in) provided by investing activities (42,611) 15,100 (6,502) ------- ------ ------- Cash Flows From Financing Activities: Proceeds from exercise of stock options 687 5,586 508 Proceeds from employee stock purchase plan 370 214 481 Purchases of treasury stock (5,411) (8,576) (10,217) ------- ------- ------ Net cash used in financing activities (4,354) (2,776) (9,228) --------- ------- ------ Effect of exchange rate differences on cash (66) (362) (28) ---- ----- ---- Net (decrease) increase in cash and cash equivalents (41,653) 27,325 2,674 Cash and cash equivalents, beginning of year 61,758 34,433 31,759 --------- ------- ------ Cash and cash equivalents, end of year $ 20,105 $ 61,758 $ 34,433 ======== ======== ======== Supplemental Disclosure of Cash Flow Information: Cash paid during the year for income taxes $ 234 $ 2,508 $ 1,363 ======== ========= ======== Supplemental Disclosure of Non-Cash Investing and Financing Activities: Recoupment of acquisition escrow shares (Note 7a) $ ------ $ 3,707 ------- ========= ========= ======== The accompanying notes are an integral part of these consolidated financial statements 29
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DAVOX CORPORATION AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS DECEMBER 31, 2001 (Amounts In Thousands) (1) Operations and Significant Accounting Policies Davox Corporation (the Company) is a leading developer of customer interaction management solutions that help companies more effectively manage customer interactions via telephone, e-mail and the Internet. These systems are marketed directly, through joint marketing relationships and distribution agreements. The Company markets its systems to financial institutions, retailers, entertainment companies, telemarketing organizations, telecommunications and transportation companies and utilities. These consolidated financial statements reflect the application of certain significant accounting policies as described below and elsewhere in the accompanying consolidated financial statements. (a) Principles of Consolidation The accompanying consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All significant intercompany balances and transactions have been eliminated in consolidation. (b) Management Estimates The preparation of financial statements in conformity with accounting principles generally accepted in the United States requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the reporting period. Actual results could differ from those estimates. (c) Revenue Recognition The Company generates software revenue from licensing the rights to use its software products. The Company also generates service revenues from the sale of product maintenance contracts, implementation, education and consulting services. The Company recognizes revenue in accordance with the provisions of the American Institute of Certified Public Accountants Statement of Position (SOP) No. 97-2, Software Revenue Recognition and SOP No. 98-9, Modification of SOP 97-2, Software Revenue Recognition, With Respect to Certain Transactions. Revenue from software license fees are generally recognized upon delivery provided that there are no significant post delivery obligations, persuasive evidence of an agreement exists, the fee is fixed or determinable and collection of the related receivable is probable. If acceptance is required beyond the Company's standard published specifications, software license revenue is recognized upon customer acceptance. 30 DAVOX CORPORATION AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS DECEMBER 31, 2001 (Continued) (Amounts In Thousands) (1) Operations and Significant Accounting Policies (continued) (c) Revenue Recognition (continued) SOP 98-9 requires use of the residual method for recognition of revenues when vendor-specific objective evidence exists for undelivered elements but does not exist for the delivered elements of a multiple-element arrangement. In such circumstances, the Company defers the fair value of the undelivered elements and recognizes, as revenue, the remaining value for the delivered elements. Revenues for consulting, implementation and educational services are recognized over the period in which services are provided. Maintenance revenue is deferred at the time of software license shipment and is recognized ratably over the term of the support period, which is typically one year. Amounts collected prior to satisfying the revenue recognition criteria are reflected as deferred revenue. (d) Cash, Cash Equivalents and Marketable Securities The Company considers all highly liquid investments with original maturities of ninety days or less to be cash equivalents. Cash equivalents consist primarily of commercial paper. Marketable securities that the Company has the positive intent and ability to hold to maturity are reported at amortized cost and are classified as held-to-maturity. The Company's investments consist of held-to-maturity securities that are investments in Euro dollar, high-grade commercial paper instruments, certificates of deposit, corporate bonds and notes at December 31, 2001 and 2000. All of these investments are classified as current as they mature within one year. 31 DAVOX CORPORATION AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS DECEMBER 31, 2001 (Continued) (Amounts In Thousands) (1) Operations and Significant Accounting Policies (continued) (d) Cash, Cash Equivalents and Marketable Securities (continued) At December 31, 2001 and 2000, marketable securities consisted of the following: 2001 2000 ---- ---- Market Amortized Market Amortized Value Cost Value Cost ------------------------------------------------ Euro dollar bond (maturity 6-12 months) $ 5,697 $ 5,699 $------ $------ Commercial paper obligations (maturity 4-9 months) 15,476 15,474 ------ ------ Certificates of deposit (maturity 3-11 months) 1,911 1,903 ------ ------ Corporate bonds (maturity 4-12 months) 25,421 25,336 35,466 35,482 Medium & short-term notes (maturity 12 months) 414 414 1,000 1,000 --- --- ----- ----- 48,919 48,826 36,466 36,482 Less: cash equivalents (988) (988) (27,467) (27,483) ----- ----- -------- -------- Marketable securities $47,931 $47,838 $ 8,999 $ 8,999 ======= ======= ======= ======= 32 DAVOX CORPORATION AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS DECEMBER 31, 2001 (Continued) (Amounts In Thousands) (1) Operations and Significant Accounting Policies (continued) (e) Property and Equipment The Company provides for depreciation and amortization of property and equipment using the straight-line method by charges to operations in amounts to allocate the cost of the property and equipment over their estimated useful lives. The cost of property and equipment and their useful lives are summarized as follows: December 31, ------------ Estimated Asset Classification Useful Life 2001 2000 -------------------- ----------- ---- ---- Office equipment and software 2-5 Years $24,018 $20,965 Rental and demonstration equipment 2-3 Years 316 316 Furniture and fixtures 5 Years 1,566 1,210 Leasehold improvements Life of Lease 1,707 711 ----- --- 27,607 23,202 Less: Accumulated depreciation and amortization 21,160 17,339 ------ ------ $ 6,447 $ 5,863 ======= ======= (f) Long-lived assets The Company assesses the realizability of its long-lived assets in accordance with SFAS No. 121, Accounting for the Impairment of Long-lived Assets and for Long-lived Assets to be Disposed of. To date, the Company has not identified any impairments requiring adjustment. (g) Research and Development and Software Development Costs Research and development costs have been charged to operations as incurred. Statement of Financial Accounting Standards (SFAS) No. 86, Accounting for the Costs of Computer Software to Be Leased, Sold, or Otherwise Marketed, requires the capitalization of certain computer software development costs incurred after technological feasibility is established. Once technological feasibility of a software product has been established, the additional development costs incurred to bring the product to a commercially acceptable level are not significant. Accordingly, all such software development costs have been expensed. 33 DAVOX CORPORATION AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS DECEMBER 31, 2001 (Continued) (Amounts In Thousands) (1) Operations and Significant Accounting Policies (continued) (h) Foreign Currency Translation The Company considers the functional currency of its foreign subsidiaries to be the local currency and, accordingly, their financial information is translated into U.S. dollars using exchange rates in effect at period-end for assets and liabilities and average exchange rates during each reporting period for the results of operations. Adjustments resulting from translation of foreign subsidiaries' financial statements are included as a separate component of stockholders' equity. Translation gains and losses in 2001, 2000 and 1999 were not material. (i) Earnings Per Share Basic earnings per share is computed using the weighted average number of common shares outstanding. Diluted earnings per share is computed using the weighted average number of common shares outstanding and the effect of dilutive common stock equivalents using the treasury stock method. A reconciliation of basic and diluted weighted average shares outstanding is as follows: For the years ended December 31, 2001 2000 1999 ---- ---- ---- Basic weighted average shares outstanding 12,636 13,236 13,531 Effect of dilutive common stock equivalents - 709 634 - --- --- Diluted weighted average shares outstanding 12,636 13,945 14,165 ====== ====== ====== In 2001, 2000 and 1999, 2,386, 1,509 and 1,657 common stock equivalent shares, respectively, were not included in the diluted weighted average shares outstanding, as their effect would be antidilutive. (j) Off-Balance Sheet and Concentration of Credit Risk The Company had no significant off-balance-sheet concentrations such as foreign exchange contracts, options contracts of other foreign hedging arrangements. Financial instruments that potentially expose the Company to concentrations of credit risk consist primarily of cash and cash equivalents, marketable securities and trade accounts receivable. The Company places its cash investments in several financial institutions. The Company has 34 DAVOX CORPORATION AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS DECEMBER 31, 2001 (Continued) (Amounts In Thousands) (1) Operations and Significant Accounting Policies (continued) (j) Off-Balance Sheet and Concentration of Credit Risk (continued) not experienced significant losses related to receivables from any individual customers or groups of customers in any specific industry or by geographic area. The Company had two customers as of December 31, 2001 with amounts due of approximately 14% and 10% of total accounts receivable and one customer as of December 31, 2000 with an amount due of approximately 11% of total accounts receivable. (k) Fair Value of Financial Instruments The Company's financial instruments consist of cash equivalents, marketable securities, accounts receivable and accounts payable. The estimated fair values of these financial instruments approximate their carrying value at December 31, 2001 and 2000 due to the short-term nature of these instruments. (l) Comprehensive Income (Loss) SFAS No. 130, Reporting Comprehensive Income, requires disclosure of all components of comprehensive income (loss) on an annual and interim basis. The Company has disclosed comprehensive income (loss) for all periods presented in the accompanying consolidated statements of stockholders' equity. (m) New Accounting Standards SFAS No. 141, Business Combinations, issued in July 2001, requires all business combinations initiated after June 30, 2001 to be accounted for using the purchase method. The adoption of SFAS No. 141 did not have any impact on the Company's consolidated financial statements. SFAS No. 142, Goodwill and Other Intangible Assets, was issued in July 2001. Under SFAS No. 142, goodwill is no longer subject to amortization over its estimated useful life. Rather, goodwill is subject to at least an annual assessment for impairment by applying a 35 DAVOX CORPORATION AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS DECEMBER 31, 2001 (Continued) (Amounts In Thousands) (1) Operations and Significant Accounting Policies (continued) (m) New Accounting Standards (continued) fair-value-based test. Also under SFAS No. 142, intangible assets acquired in conjunction with a business combination should be separately recognized if the benefit of the intangible asset is obtained through contractual or other legal rights, or if the intangible asset can be sold, transferred, licensed, rented or exchanged, regardless of the acquirer's intent to do so. Intangible assets will continue to be amortized over their respective useful lives under SFAS No. 142. SFAS No. 142 became effective on January 1, 2001 and the adoption of SFAS No. 142 did not have a material impact on the Company's consolidated financial statements. In August 2001, the FASB issued SFAS No. 143, Accounting for Asset Retirement Obligations. SFAS No. 143 addresses financial accounting and reporting for obligations associated with the retirement of tangible long-lived assets and the associated asset retirement costs. It applies to (a) all entities and (b) legal obligations associated with the retirement of long-lived assets that result from the acquisition, construction, development and/or the normal operation of a long-lived asset, except for certain obligations of lessees. SFAS No. 143 amends SFAS No. 19, Financial Accounting and Reporting by Oil and Gas Producing Companies, and is effective for financial statements issued for fiscal years beginning after June 15, 2002. The Company does not anticipate that the adoption of SFAS No. 143 will have a material impact on its financial statements. In October 2001, the FASB issued SFAS No. 144, Accounting for the Impairment or Disposal of Long-Lived Assets. SFAS No. 144 addresses the financial accounting and reporting for the impairment or disposal of long-lived assets. SFAS No. 144 supersedes FASB SFAS No. 121, Accounting for the Impairment of Long-Lived Assets and for Long-Lived Assets to Be Disposed Of, but retains SFAS No. 121's fundamental provisions for (a) recognition/measurement of impairment of long-lived assets to be held and used and (b) measurement of long-lived assets to be disposed of by sale. SFAS No. 144 also supersedes the accounting/reporting provisions of Accounting Principles Board (APB) Opinion No. 30, Reporting the Results of Operations -- Reporting the Effects of Disposal of a Segment of a Business, and Extraordinary, Unusual and Infrequently Occurring Events and Transactions, for segments of a business to be disposed of but retains APB No. 30's requirement to report discontinued operations separately from continuing operations and extends that reporting to a component of an entity that either has been disposed of or is classified as held for sale. SFAS No. 144 is effective for fiscal years beginning after December 15, 2001, and interim periods within those fiscal years. The Company does not anticipate that the adoption of SFAS No. 144 will have a material impact on its financial statements. 36 DAVOX CORPORATION AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS DECEMBER 31, 2001 (Continued) (Amounts In Thousands) In November 2001, the Emerging Issues Task Force issued Topic No. D-103 relating to the accounting for reimbursement received for out-of-pocket expense. In accordance with Topic D-103, reimbursements received for out-of-pocket expenses incurred should be characterized as revenue in the statement of operations. The Company has historically accounted for reimbursements received for out-of-pocket expenses as a reduction to cost of service revenues in the statement of operations to offset the costs incurred. The Company will adopt Topic D-103 in financial reporting periods beginning after December 31, 2001 and comparative financial statements for prior periods will be classified to comply with the guidance in Topic D-103. During years ended December 31, 2001, 2000 and 1999, reimbursed out-of-pocket expenses totaled $688,000, $937,000 and $612,000 respectively. Accordingly, if the provision of Topic No. D-103 had been adopted during these years ended, service revenues and cost of service revenues would have been higher by the amounts noted. (2) Accrued Expenses Accrued expenses consist of the following: December 31 ----------- 2001 2000 ---- ---- Payroll and payroll related $4,410 $3,951 Income taxes 1,346 1,288 Sales and property taxes 489 829 Restructuring costs 750 ----- Other 1,648 2,024 ----- ----- $8,643 $8,092 ====== ====== (3) Restructuring Costs During 2001 in response to weak economic conditions in North America, the Company incurred a restructuring charge of approximately $2.6 million, related to reductions in its workforce, costs associated with excess leased office space as a result of the workforce reductions and the departure of its previous president and chief executive officer. The components of the restructuring costs are as follows (in thousands): Severance and related costs $2,164 Excess leased office space 259 Stock-based compensation 200 ------ $2,623 ====== 37 DAVOX CORPORATION AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS DECEMBER 31, 2001 (Continued) (Amounts In Thousands) (3) Restructuring Costs (continued) The severance and related costs were due to reductions in headcount and departure of the previous President and Chief Executive Officer. The Company terminated 97 employees or 18% of its then workforce. These reductions affected all departments within the organization. The excess leased office space component of the restructuring charge consisted of idle lease space as a result of the headcount reduction. This amount was determined using current market value and taking into account, if applicable, the ability to sublease any of the idle space. The stock-based compensation charge related to an extension of the period to exercise certain options granted to the Company's previous president and chief executive officer. A summary of the restructuring accrual activity is as follows: Twelve Months Ended December 31, 2001 Restructuring reserve: Balance, beginning of period $ - Provision 2,767 Revision of estimate (144) Severance payments 1,774) Facilities related payments (83) Other payments (16) ------ Balance, end of period $ 750 ===== It is expected that the accrued restructuring costs will be completely paid by September 2002. (4) 401(k) Plan The Company maintains the Davox Corporation 401(k) Retirement Plan (the Plan), which is a deferred contribution plan that covers all full-time employees over 21 years of age. Employees may join the Plan in the next quarterly enrollment period following their date of hire. The participants may make pretax deferred contributions to the Plan of up to 15% of the annual compensation, as defined. Contributions to the Plan by the Company are discretionary and are determined by the Board of Directors. The Company made 38 DAVOX CORPORATION AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS DECEMBER 31, 2001 (Continued) (Amounts In Thousands) (4) 401(k) Plan (continued) discretionary contributions to the Plan of approximately $925, $917 and $777 for the years ended December 31, 2001, 2000 and 1999, respectively. (5) Income Taxes The Company accounts for income taxes using the liability method in accordance with SFAS No. 109, Accounting for Income Taxes. Under the liability method, a deferred tax asset or liability is determined based on the difference between the financial statement and tax bases of assets and liabilities, as measured by the enacted tax rates assumed to be in effect when these differences are expected to reverse. The components of the provision for income taxes consist of the following: For the Years Ended December 31, 2001 2000 1999 ---- ---- ---- Current: Federal $200 $1,281 $1,270 State 59 337 1,108 Foreign 210 - - --- - - Total current 469 1,618 2,378 --- ----- ----- Deferred: Federal (290) 379 (230) State (53) 84 (30) Foreign - - - - - - Total deferred (343) 463 (260) ----- --- ----- $126 $2,081 $2,118 ==== ====== ====== The provision for income taxes for the years ended December 31, 2001, 2000 and 1999 does not reflect approximately $274, $1,649 and $438 respectively, of tax benefits included in additional paid-in capital related to disqualifying dispositions and the exercise of non-qualified stock options. 39 DAVOX CORPORATION AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS DECEMBER 31, 2001 (Continued) (Amounts In Thousands) (5) Income Taxes (continued) The approximate income tax effect of each type of temporary difference comprising the deferred tax asset is approximately as follows: December 31, 2001 2000 ---- ---- Net operating loss carryforwards $ - $ 152 Depreciation 1,447 1,472 Tax credit carryforwards 2,980 2,445 Other temporary differences 4,096 3,511 ------- ------ 8,523 7,580 Less: Valuation allowance (2,350) (1,750) ------- ------ $ 6,173 $5,830 ======= ====== Approximately $3,791 and $3,511 of the deferred tax assets are classified as current at December 31, 2001 and 2000, respectively. Approximately $2,382 and $2,319 of the deferred tax assets are classified as long-term and included in other assets as of December 31, 2001 and 2000, respectively. At December 31, 2001, the Company has available tax credit carryforwards of approximately $2,980, which begin to expire in fiscal year 2005. The Company records a valuation allowance against its deferred tax asset to the extent management believes it is more likely than not that the asset will not be realized. As of December 31, 2001, the Company has provided a valuation allowance against certain of the Company's tax credit carryforwards due to the uncertainty of their realizability as a result of limitations on their utilization in accordance with certain tax laws and regulations. 40 DAVOX CORPORATION AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS DECEMBER 31, 2001 (Continued) (Amounts In Thousands) (5) Income Taxes (continued) A reconciliation of the federal statutory tax rate to the Company's effective tax rate is as follows: Years Ended December 31, ----------------------- 2001 2000 1999 ---- ---- ---- Federal statutory tax rate (34.0%) 34.0% 34.0% State income taxes, net of federal income tax benefit 3.2 2.5 5.1 Change in valuation allowance/utilization of net operating loss and tax credit carryforwards 40.8 (3.7) (24.9) Foreign sales corporation benefit - (2.8) (1.7) Other - 1.0 2.5 - --- --- 10.0% 31.0% 15.0% ===== ===== ===== (6) Commitments and Contingencies (a) Operating Lease Commitments The Company leases its facilities and sales offices under operating leases that expire at various dates through September 2008. Pursuant to the lease agreements, the Company is responsible for associated maintenance costs and real estate taxes. Total rental expense for all operating leases for the years ended December 31, 2001, 2000 and 1999 amounted to approximately $2,703, $2,203 and $1,720, respectively. Future minimum lease payments, including those related to the CellIt acquisition (See Note 11), at December 31, 2001 are approximately as follows: Years Ending December 31, Amount ------------------------- --------- 2002 $ 3,142 2003 3,041 2004 2,623 2005 1,590 2006 1,471 Thereafter 2,290 ----- $14,157 ======= 41 DAVOX CORPORATION AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS DECEMBER 31, 2001 (Continued) (Amounts In Thousands) (6) Commitments and Contingencies (continued) (b) Litigation In 1998, a customer of the Company was sued for patent infringement by Manufacturing Administration and Management Systems, Inc. (MAMS) alleging that the customer's use of a computer driven automated dialer infringes MAMS's patent. Under the Company's contract with this customer, the Company is obligated to defend and indemnify such customer against any such claims. In the third quarter of 1998, the Company sued MAMS in federal court in the Eastern District of New York in an action entitled "Davox Corporation v. Manufacturing Administration and Management Systems, Inc.". In the lawsuit, the Company is seeking a declaratory judgment that its products do not infringe the MAMS patent or, in the alternative, that the MAMS patent is invalid. The Company believes that MAMS's assertions of patent infringement are without merit, and the Company will vigorously pursue this action against MAMS. While the outcome of this litigation cannot be predicted with certainty at this time, management does not believe that the outcome will have a material adverse effect on the Company's business, financial condition or results of operations. The Company is, from time to time, subject to claims arising in the ordinary course of business. While the outcome of the claims cannot be predicted with certainty, management does not expect these matters to have a material adverse effect on the consolidated results of operations and financial condition of the Company. (7) Stockholders' Equity (a) Recoupment of Acquisition Escrow Shares In May 1998, the Company acquired AnswerSoft, Inc. (AnswerSoft), a Richardson, Texas, developer of inbound call center software solutions, in exchange for the issuance of an aggregate of 2,384 shares of Davox common stock, including shares that were subject to outstanding AnswerSoft stock options and warrants. In December 2000, 119 shares of the Company's common stock held in escrow in connection with the acquisition were returned to the Company in settlement of a claim against AnswerSoft. The returned escrow shares were recorded in the accompanying consolidated statement of stockholders' equity at the same price per share used to account for the acquisition. 42 DAVOX CORPORATION AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS DECEMBER 31, 2001 (Continued) (Amounts In Thousands) (7) Stockholders' Equity (continued) (b) 1986 Stock Plan The Company's Amended and Restated 1986 Stock Plan (the 1986 Plan), administered by the Board of Directors, authorized the issuance of a maximum of 3,696 shares of common stock for the exercise of options in connection with awards or direct purchases of stock. The options granted vested over a four-year period and expire ten years from the date of grant. As of December 31, 2001, there were options to purchase 263 shares of common stock outstanding and fully vested under this 1986 Plan. The 1986 Plan terminated pursuant to its terms in September 1996 (c) 1988 Non-employee Director Stock Option Plan The Company's Amended and Restated 1988 Non-employee Director Stock Option Plan (the 1988 Plan), as amended, is administered by the Board of Directors and authorizes the issuance of a maximum of 600 shares of common stock for the exercise of options. The 1988 Plan provides for the automatic grant of options to purchase 40 shares of common stock to each newly elected non-employee director and additional option grants of 15 shares of common stock per biennial anniversary of election to the Board of Directors. Options granted under the 1988 Plan vest 25% per year beginning one year from the date of grant and expire five years from the date of grant. As of December 31, 2001, there were options to purchase 130 shares of common stock outstanding and 246 options available for future grants under the 1988 Plan. (d) 1994 Stock Plan In 1994, AnswerSoft's Board of Directors approved the adoption of an employee stock option plan (the AnswerSoft Plan), as amended, which authorized the grant of options to purchase up to 4,200 shares of AnswerSoft's common stock. All outstanding options became immediately and fully vested upon completion of the merger with Davox. The Company no longer grants options under the AnswerSoft Plan. As of December 31, 2001, there were options to purchase 0.6 shares of common stock outstanding under the AnswerSoft Plan. (e) 1996 Stock Plan The Company's 1996 Stock Plan as amended (the 1996 Plan), administered by the Board of Directors, authorizes the issuance of a maximum of 2,700 shares of common stock for the exercise of options in connection with awards or direct purchases of stock. Options grantedunder the 1996 Plan may be either nonstatutory stock options or options intended to 43 DAVOX CORPORATION AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS DECEMBER 31, 2001 (Continued) (Amounts In Thousands) (7) Stockholders' Equity (continued) (e) 1996 Stock Plan (continued) constitute Incentive stock options under the Internal Revenue Code. Stock options may be granted to employees, officers, employee-directors or consultants of the Company and are exercisable in such installments as the Board of Directors may specify. The options currently vest over a four-year period. As of December 31, 2001, there were options to purchase 2,671 shares of common stock outstanding and 389 options available for future grants under the 1996 Plan. (f) 2000 Stock Option Plan exercise of non-statutory stock options in connection with awards or direct purchases of stock. Stock options may be granted to employees or consultants of the Company and are exercisable in such installments as the Board of Directors may specify. The options currently vest over a four-year period. As of December 31, 2001, there were options to purchase 1,110 shares of common stock outstanding and 382 options available for future grants under the 2000 Plan. (g) 2001 Stock Option Plan In November of 2001, the Board of Directors approved the 2001 Stock Option Plan (the 2001 Plan) which authorized the maximum issuance of 20,000 shares of common stock for exercise of option. Options granted under the 2001 plan vest 25% per year beginning one year from the date of grant and expire five years from date of grant. As of December 31, 2001 there were options to purchase 20 shares of common stock outstanding and no options available for future grants under the 2001 plan. 44 DAVOX CORPORATION AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS DECEMBER 31, 2001 (Continued) (Amounts In Thousands) (7) Stockholders' Equity (continued) (h) Stock Option Plans Summary The following is a summary of the stock option activity for all plans for the years ended December 31, 2001, 2000 and 1999: Weighted Number of Exercise Average Options Price Range Exercise Price --------- ----------- -------------- Outstanding, December 31, 1998 2,536 $0.77 - $34.13 $16.33 Granted 931 8.50 - 21.75 11.87 Exercised (172) 0.77 - 20.75 2.95 Canceled (246) 0.77 - 34.13 16.23 ----- ------------- ------ Outstanding, December 31, 1999 3,049 0.77 - 34.13 15.73 Granted 1,814 6.50 - 29.50 13.24 Exercised (405) 1.33 - 34.13 13.81 Canceled (805) 6.50 - 34.13 18.30 ----- ------------- ------ Outstanding, December 31, 2000 3,653 0.77 - 34.13 14.14 Granted 1,617 7.67 - 10.30 9.67 Exercised (236) 1.38 - 9.56 2.91 Canceled (860) 0.77 - 34.13 13.72 ----- ------------- ------- Outstanding, December 31, 2001 4,174 $1.33 - $34.13 $13.13 ===== ============== ======= Exercisable, December 31, 2001 1,855 $1.33 - $34.13 $15.79 ===== ============== ======= Exercisable, December 31, 2000 1,518 $0.77 - $34.13 $15.94 ===== ============== ======= Exercisable, December 31, 1999 1,410 $0.77 - $34.13 $14.88 ===== ============== ======= The range of exercise prices for options outstanding and options exercisable at December 31, 2001 are as follows: Options Outstanding Options Exercisable Remaining Number Weighted Number Weighted Average Range of Contractual Life Of Average Exercise of Exercise Price xercise Prices (in years) Options Price Options ------------------------------------------------------------------------------------------------------- $ 1.33 - $ 1.67 2.34 30 $ 1.65 30 $ 1.65 2.01 - 2.33 2.74 153 2.33 153 2.33 3.25 - 4.75 2.42 31 3.63 31 3.63 6.17 - 9.10 7.10 1,014 7.69 456 7.87 9.26 - 13.06 9.18 1,633 9.85 170 10.40 14.63 - 21.75 6.72 466 17.05 352 17.22 24.33 - 34.13 5.93 847 26.44 663 26.19 --- ----- --- ----- 4,174 $13.13 1,855 $15.79 ===== ====== ===== ====== 45 DAVOX CORPORATION AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS DECEMBER 31, 2001 (Continued) (Amounts In Thousands) (7) Stockholders' Equity (continued) (i) Employee Stock Purchase Plan The Company has the 1991 Employee Stock Purchase Plan (the Purchase Plan) under which a maximum of 0.8 shares of common stock may be purchased by eligible employees on an annual basis. Substantially all full-time employees of the Company are eligible to participate in the Purchase Plan. Shares are purchased through accumulation of payroll deductions (of not less than 0.5% nor more than 10% of compensation, as defined) for the number of whole shares, determined by dividing the balance in the employee's account by the purchase price per share, which is equal to 85% of the fair market value of the common stock, as defined. During 2001, 2000 and 1999, approximately 45, 20 and 66 shares, respectively, were purchased under the Purchase Plan. (j) Accounting for Stock-Based Compensation The Company accounts for its employee stock-based compensation under APB Opinion No. 25, Accounting for Stock Issued to Employees, and FASB Interpretation No. 44, Accounting for Certain Transactions Involving Stock Compensation - An Interpretation of APB Opinion No. 25. In accordance with SFAS No. 123, Accounting for Stock-Based Compensation, the Company has adopted the disclosure-only alternative under SFAS No. 123, which requires the disclosure of the pro forma effects on earnings and earnings per share as if the fair-value based method had been adopted, as well as certain other information. The Company has computed the pro forma disclosures required under SFAS No. 123 for all stock options granted and shares issued under the Purchase Plan as of December 31, 2001, 2000 and 1999 using the Black-Scholes option pricing model prescribed by SFAS No. 123. 46 DAVOX CORPORATION AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS DECEMBER 31, 2001 (Continued) (Amounts In Thousands) (7) Stockholders' Equity (continued) (j) Accounting for Stock-Based Compensation (continued) The assumptions used and the weighted average information for the years ended December 31, 2001, 2000 and 1999 are as follows: Years ended December 31, 2001 2000 1999 ---- ---- ---- Risk-free interest rates 3.91%-4.93% 5.17%-6.69% 4.60%-6.19% Expected dividend yield --- --- --- Expected lives 5.71 years 5.27 years 5.28 years Expected volatility 73% 69% 68% Weighted average grant date fair value of options granted during the period $6.46 $8.49 $7.35 Weighted average remaining contractual life of options outstanding 7.41 years 7.78 years 7.51 years The effect of applying SFAS No. 123 would be as follows (per share amounts not in thousands): Years ended December 31, 2001 2000 1999 ---- ---- ---- Net income (loss) as reported $ (1,344) $ 4,633 $ 12,005 ======== ======== ======== Pro forma net income (loss) $ (7,797) $(4,412) $ 5,994 ======== ======== ======== Earnings (loss) per share as reported: Basic $ (0.11) $ 0.35 $ 0.89 ======== ======= ======== Diluted $ (0.11) $ 0.33 $ 0.85 ======== ======= ======== Pro forma earnings (loss) per share: Basic $ (0.62) $ (0.33) $ 0.44 ======== ======= ======== Diluted $ (0.62) $ (0.33) $ 0.42 ======== ======= ======== 47 DAVOX CORPORATION AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS DECEMBER 31, 2001 (Continued) (Amounts In Thousands) (7) Stockholders' Equity (continued) (k) Treasury Stock The treasury balance reflects shares of the Company's common stock that were repurchased by the Company and recorded at cost in Stockholders' Equity, the majority of which were purchased as part of the repurchase program that was approved by the Board of Directors in January 1999 and amended in October 2000. Shares of common stock issued in conjunction with stock option exercises are issued out of the Company's treasury account. The treasury balance and associated cost is relieved using the FIFO method, with the difference between the treasury cost of the shares issued and the price paid to the Company for the value of the options charged to additional paid in capital. (8) Segment and Geographic Information In accordance with SFAS No. 131, Disclosures about Segments of an Enterprise and Related Information, the Company views its operations and manages its business as principally one segment, software sales and associated services. As a result, the financial information disclosed herein represents all of the material financial information related to the Company's principal operating segment. The Company has two primary product lines: its Ensemble Customer Contact Suite and Unison Call Management System. The following table represents the Company's percentage of product revenue by product line for fiscal years 2001, 2000 and 1999: 2001 2000 1999 ---- ---- ---- Unison 79.9% 89.5% 88.3% Ensemble 15.3 4.7 - Other 4.8 5.8 11.7 ----- ----- ------ Total 100.0% 100.0% 100.0% ====== ====== ====== Product revenue from international sources was approximately $15,300, $8,400 and $10,800 in 2001, 2000 and 1999, respectively. The Company's revenue from international sources was primarily generated from customers located in Europe, and Asia/Pacific. Substantially all of the Company's product sales for the years ended December 31, 2001, 2000 and 1999 were shipped from its headquarters located in the United States. 48 DAVOX CORPORATION AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS DECEMBER 31, 2001 (Continued) (Amounts In Thousands) (8) Segment and Geographic Information (continued) The following table represents the percentage of product revenue by customer's geographic region for fiscal years 2001, 2000 and 1999: 2001 2000 1999 ---- ---- ---- United States 64.8% 82.2% 80.0% UK 17.4 3.5 16.4% Other Europe 3.1 9.1 - Asia/Pacific 13.1 3.1 2.7 Other 1.6 2.1 0.9 --- ---- ---- Total 100.0% 100.0% 100.0% ====== ====== ====== Substantially all of the Company's assets are located in the United States. (9) Significant Customers No single customer represented more than 10% of total revenue in 2001 and 2000. Revenue from the Company's largest single customer in 1999 was 12% of total revenue. 49 DAVOX CORPORATION AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS DECEMBER 31, 2001 (Continued) (Amounts In Thousands)
Return to Financial Index
(10) Quarterly Results of Operations (Unaudited) The following table presents a condensed summary of quarterly results of operations for the years ended December 31, 2001 and 2000 (per share amounts not in thousands): Year Ended December 31, 2001 ---------------------------- First Second Third Fourth Quarter Quarter Quarter Quarter ------- ------- ------- ------- Total revenue $24,697 $25,583 $22,142 $21,837 ======= ======= ======= ======= Gross profit $15,654 $16,604 $13,724 $14,348 ======= ======= ======= ======= Net income (loss) $ 332 $ 610 ($2,688) $ 403 ======= ======= ======= ======= Earnings (loss) per share: Basic $ 0.03 $ 0.05 ($0.21) $ 0.03 ======= ======= ======= ======= Diluted $ 0.03 $ 0.05 ($0.21) $ 0.03 ======= ======= ======= ======= Year Ended December 31, 2000 ---------------------------- First Second Third Fourth Quarter Quarter Quarter Quarter ------- ------- ------- ------- Total revenue $26,383 $21,573 $22,479 $23,821 ======= ======= ======= ======= Gross profit $18,576 $13,835 $13,960 $15,068 ======= ======= ======= ======= Net income $ 3,607 $ 383 $ 231 $ 412 ======= ======= ======= ======= Earnings per share: Basic $ 0.27 $ 0.03 $ 0.02 $ 0.03 ======= ======= ======= ======= Diluted $ 0.25 $ 0.03 $ 0.02 $ 0.03 ======= ======= ======= ======= 50 DAVOX CORPORATION AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS DECEMBER 31, 2001 (Continued) (Amounts In Thousands) (11) Other items (Unaudited) Subsequent to December 31, 2001, the Company announced that it had entered into an Agreement and Plan of Merger by and among the Company, AP Acquisition Corporation (AP), a wholly owned subsidiary of the Company, and CellIt, Inc. (CellIt), whereby the parties agreed that AP would be merged with and into CellIt, with CellIt becoming a wholly owned subsidiary of the Company on January 14, 2002 and in exchange for all of CellIt's outstanding preferred and common stock, the Company paid approximately $10.2 million in cash and issued 544 shares of its common stock. The Company is now doing business as Concerto Software and, upon shareholder approval, will become Concerto Software, Inc. 51 REPORT OF INDEPENDENT PUBLIC ACCOUNTANTS ON FINANCIAL STATEMENT SCHEDULE To Davox Corporation: We have audited, in accordance with auditing standards generally accepted in the United States, the consolidated financial statements of Davox Corporation and subsidiaries included in this Form 10-K and have issued our report thereon dated January 18, 2002. Our audits were made for the purpose of forming an opinion on the basic financial statements taken as a whole. The schedule listed in the index is the responsibility of the Company's management and is presented for purposes of complying with the Securities and Exchange Commission's rules and regulations and is not part of the basic financial statements. This schedule has been subjected to the auditing procedures applied in the audits of the basic financial statements and in our opinion, fairly states, in all material respects, the financial data required to be set forth therein in relation to the basic financial statements taken as a whole. /S/ ARTHUR ANDERSEN LLP Boston, Massachusetts January 18, 2002 52 DAVOX CORPORATION AND SUBSIDIARIES SCHEDULE II VALUATION AND QUALIFYING ACCOUNTS (Amounts In Thousands) Balance at Charged to Deductions Balance at Beginning Costs and From End of of Year Expenses Reserves Year ------- -------- -------- ---- Accounts Receivable Reserves: Fiscal 2001 $2,255 $1,387 $1,318 $2,324 Fiscal 2000 $1,631 $1,018 $394 $2,255 Fiscal 1999 $1,175 $958 $502 $1,631 53 ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND ----------------------------------------------------------------------- FINANCIAL DISCLOSURE -------------------- Not Applicable. PART III ITEM 10. DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT ------------------------------------------------------------ Directors The information concerning directors of the Company required under this item is incorporated herein by reference to the Company's definitive proxy statement pursuant to Regulation 14A, to be filed with the Commission not later than 120 days after the close of the Company's 2001 fiscal year ended December 31, 2001 under the heading "Election of Directors." Executive Officers See Item 4A. ITEM 11. EXECUTIVE COMPENSATION -------------------------------- The information required under this item is incorporated herein by reference to the Company's definitive proxy statement pursuant to Regulation 14A, to be filed with the Commission not later than 120 days after the close of the Company's 2001 fiscal year ended December 31, 2001, under the heading "Compensation and Other Information Concerning Directors and Officers." ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT ------------------------------------------------------------------------ The information required under this item is incorporated herein by reference to the Company's definitive proxy statement pursuant to Regulation 14A, to be filed with the Commission not later than 120 days after the close of the Company's 2001 fiscal year ended December 31, 2001, under the headings "Management and Principal Stock Holders of Davox" and "Election of Directors." ITEM 13. CERTAIN RELATIONSHIPS AND TRANSACTIONS ------------------------------------------------ The information required under this item is incorporated herein by reference to the Company's definitive proxy statement pursuant to Regulation 14A, to be filed with the Commission within 120 days after the close of the Company's 2001 fiscal year ended December 31, 2001, under the headings "Management and Principal Holders of Davox" and "Election of Directors." 54 PART IV ITEM 14. EXHIBITS, FINANCIAL STATEMENT SCHEDULE, AND REPORTS ON FORM 8-K ------------------------------------------------------------------------ (a) Financial Statements and Financial Statement Schedules 1. Financial Statements The following financial information is incorporated in Item 8 above: Report of Independent Public Accountants Consolidated Balance Sheets as of December 31, 2001 and 2000 Consolidated Statements of Income for the Years Ended December 31, 2001, 2000 and 1999 Consolidated Statements of Stockholders' Equity for the Years Ended December 31, 2001, 2000 and 1999 Consolidated Statements of Cash Flows for the Years Ended December 31, 2001, 2000 and 1999 Notes to Consolidated Financial Statements 2. Financial Statement Schedule The following financial information is incorporated in Item 8 above: Report of Independent Public Accountants on Financial Statement Schedule II - Valuation and Qualifying Accounts. All other schedules are not submitted because they are not applicable, not required or because the information is included in the Consolidated Financial Statements or Notes to Consolidated Financial Statements. (b) Reports on Form 8-K The Company did not file any Current Report on Form 8-K during the fourth quarter of the fiscal year ended December 31, 2001. 55 (c) List of Exhibits Exhibit Number Description of Exhibit ------ ---------------------- 3.01(2) Restated Certificate of Incorporation of the Registrant, as amended. 3.02(2) By-laws of the Registrant, as amended. 4.01(2) Description of Capital Stock contained in the Registrant's Restated Certificate of Incorporation, as amended, filed as Exhibit 3.01. 10.01(2) Amended and Restated 1988 Non-Employee Director Stock Option Plan of the Registrant. 10.02(2) Form of Option Agreement under the Registrant's 1988 Non-Employee Director Stock Option Plan. 10.03(2) 1991 Employee Stock Purchase Plan, as amended. 10.04(1) 1996 Stock Plan of the Registrant, as amended. 10.05(1) Form of Incentive Stock Option Agreement under the Registrant's 1996 Stock Plan. 10.06(1) Form of Non-Qualified Stock Option Agreement under the Registrant's 1996 Stock Plan. 10.07(7) 2000 Stock Option Plan of the Registrant. 10.08(7) Form of Non-Qualified Stock Option Agreement under the Registrant's 2000 Stock Option Plan. 10.09(8) 2001 Stock Option Plan of the Registrant. 10.10(8) Form of Non-Qualified Stock Option Agreement under the Registrant's 2001 Stock Option Plan. 10.11(7) Executive Compensation Plan. 10.12(2) Lease agreement between Registrant and Michelson Farm Westford Technology Park VI Limited Partnership for Westford Technology Park Building Six. 10.13(4) First Amendment to Lease by and between the Registrant and Michaelson Farm - Westford Technology Park Trust VI Limited 56 Partnership for Westford Technology Park Building Six. 10.14 Lease agreement between CellIt, Inc., a wholly owned subsidiary of Registrant and Codina West Dade Development Corp. No. 4 for Westside Plaza II, 8300 Northwest 33/rd/ Street, Miami, FL 33122. 10.15 Second Amendment to Lease by and between CellIt, Inc., a wholly owned subsidiary of the Registrant and Prudential Insurance Company of America for Westside Plaza II, 8300 Northwest 33/rd/ Street, Miami, FL 33122. 10.16 Third Amendment to Lease by and between CellIt, Inc., a wholly owned subsidiary of the Registrant and Prudential Insurance Company of America for Westside Plaza II, 8300 Northwest 33/rd/ Street, Miami, FL 33122. 10.17 Sublease Agreement by and between CellIt, Inc., a wholly owned subsidiary of Registrant and Velocitel, Inc. for 8200 square feet of Westside Plaza II, 8300 Northwest 33/rd/ Street, Miami, FL 33122. 10.18(4)(5) Third-party service provider agreement between the Registrant and Grumman Systems Support Corporation. 10.19(4)(5) OEM Agreement by and between the Registrant and Kana Communications, Inc. dated as of November 16, 1999. 10.20(7) Severance Agreement for David M. Sample, President and Chief Executive Officer. 10.21(7) Severance Agreement for Jeffrey E. Anderholm, Executive Vice President, Product Group. 10.22(7) Severance Agreement for Anthony A. Colangelo, Executive Vice President, Worldwide Sales and International Operations. 10.23(4) Severance Agreement for Mark Donovan, Senior Vice President, Operations & Customer Service. 10.24(8) Severance Agreement for James D. Foy, President and Chief Executive Officer. 10.25(8) Severance Agreement and Release for David M. Sample, former President and Chief Executive Officer. 10.26 Employment Agreement for Alexander Tellez, Executive Vice President, Research and Development. 10.27 Secured Promissory Note and Assignment Agreement for Alexander Tellez, Executive Vice President, Research and Development. 57 10.28 Severance Agreement for Ralph S. Breslauer, Executive Vice President, Sales and Marketing. 10.29 Severance Agreement for Kristina Lengyel, Vice President, Professional Services. 10.30 Severance Agreement for Michael J. Provenzano III, Vice President, Finance and Chief Financial Officer. 10.31(6) Transition and Retention Agreement for Alphonse M. Lucchese, Chairman. 10.32 Amended to Transition and Retention Agreement for Alphonse M. Lucchese, Chairman. 21. Subsidiaries of the Registrant. 23. Consent of Arthur Andersen LLP. (1) Previously filed as an exhibit to Form 10-K for the fiscal year ended December 31, 1996. (2) Previously filed as an exhibit to Form 10-K for the fiscal year ended December 31, 1997. (3) Previously filed as an exhibit to Form 10-K for the fiscal year ended December 31, 1998. (4) Previously filed as an exhibit to Form 10-K for the fiscal year ended December 31, 1999. (5) Confidential treatment granted. Redacted version previously filed. (6) Previously filed as an exhibit to Form 10-Q for the quarter ended September 30, 2000. (7) Previously filed as an exhibit to Form 10-K for the fiscal year ended December 31, 2000. (8) Previously filed as an exhibit to Form 10-Q for the quarter ended September 30, 2001. 58 SIGNATURES Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized, in the Town of Westford, Commonwealth of Massachusetts, on the 12 day of March 2002. Davox Corporation By: /s/ James D. Foy ------------------- James D. Foy Chief Executive Officer and President POWER OF ATTORNEY Each person whose signature appears below this Annual Report on Form 10-K hereby constitutes and appoints James D. Foy and Mike J. Provenzano, III and each of them, with full power to act without the other, his true and lawful attorney-in-fact and agent, with full power of substitution and resubstitution, for him or her and in his or her name, place and stead in any and all capacities (until revoked in writing) to sign all amendments (including post-effective amendments) to this Annual Report on Form 10-K of Davox Corporation, and to file the same, with all exhibits thereto and other documents in connection therewith, with the Securities and Exchange Commission, granting unto said attorneys-in-fact and agents, and each of them, full power and authority to do and perform each and every act and thing requisite and necessary fully to all intents and purposes as he might or could do in person thereby ratifying and confirming all that said attorneys-in-fact and agents or any of them, or their or his or her substitute, may lawfully do or cause to be done by virtue hereof. 59 SIGNATURES Pursuant to the requirements of the Securities Act of 1934, this report has been signed below by the following persons in the capacities and on the date indicated. Signature Title Date --------- ----- ---- /s/ James D. Foy Chief Executive ------------------ Officer and President James D. Foy (Principal Executive Officer) March 12, 2002 /s/ Michael J. Provenzano III Vice President of ----------------------------- Finance and Chief Michael J. Provenzano III Financial Officer (Principal Financial Officer) March 12, 2002 /s/ Alphonse M. Lucchese Director March 12, 2002 ------------------------ Alphonse M. Lucchese /s/ Michael D. Kaufman Director March 12, 2002 ---------------------- Michael D. Kaufman /s/ R. Scott Asen Director March 12, 2002 ----------------- R. Scott Asen /s/ Peter Gyenes Director March 12, 2002 ---------------- Peter Gyenes 60 Exhibit 10.14 LEASE AGREEMENT Between CODINA WEST DADE DEVELOPMENT CORP., NO. 4, a Florida corporation, as Landlord and CELLIT, INC., a Florida corporation as Tenant Dated: February 23, 1999 TABLE OF CONTENTS LEASE AGREEMENT No. Description Page --- ----------- ---- 1. Premises ....................................................... 1 -------- 2. Lease Term ..................................................... 1 ---------- 3. Base Rent ...................................................... 2 --------- 4. Rent Payment ................................................... 3 ------------ 5. Late Charge .................................................... 3 ----------- 6. Partial Payment ................................................ 3 --------------- 7. Construction of this Agreement ................................. 3 ------------------------------ 8. Use of Premises ................................................ 3 --------------- 9. Definitions .................................................... 4 ----------- 10. Repairs By Landlord ............................................ 4 ------------------- 11. Repairs By Tenant .............................................. 6 ----------------- 12. Alterations and Improvements ................................... 7 ---------------------------- 13. Operating Expenses ............................................. 7 ------------------ 14. Landlord's Failure to Give Possession .......................... 12 ------------------------------------- 15. Acceptance and Waiver .......................................... 12 --------------------- 16. Signs .......................................................... 12 ----- 17. Advertising .................................................... 13 ----------- 18. Removal of Fixtures ............................................ 13 ------------------- 19. Entering Premises .............................................. 13 ----------------- 20. Services ....................................................... 13 -------- -i- 21. Indemnities .................................................... 15 ----------- 22. Tenant's Insurance; Waivers .................................... 15 --------------------------- 23. Governmental Requirements ...................................... 17 ------------------------- 24. Abandonment of Premises ........................................ 17 ----------------------- 25. Assignment and Subletting ...................................... 17 ------------------------- 26. Default ........................................................ 19 ------- 27. Remedies ....................................................... 19 -------- 28. Destruction or Damage .......................................... 20 --------------------- 29. Eminent Domain ................................................. 21 -------------- 30. Service of Notice .............................................. 21 ----------------- 31. Mortgagee's Rights ............................................. 21 ------------------ 32. Estoppel ....................................................... 22 -------- 33. Attorney's Fees ................................................ 22 --------------- 34. Parking ........................................................ 23 ------- 35. Storage ........................................................ 23 ------- 36. Waste Disposal ................................................. 23 -------------- 37. Surrender of Premises .......................................... 23 --------------------- 38. Cleaning Premises .............................................. 23 ----------------- 39. No Estate In Land .............................................. 23 ----------------- 40. Cumulative Rights .............................................. 23 ----------------- 41. Paragraph Titles; Severability ................................. 24 ------------------------------ 42. Damage or Theft of Personal Property ........................... 24 ------------------------------------ 43. Holding Over ................................................... 24 ------------ 44. Security Deposit ............................................... 24 ---------------- -ii- 45. Building Allowance and Tenant's Plans .......................... 25 ------------------------------------- 46. Rules and Regulations .......................................... 27 --------------------- 47. Quiet Environment .............................................. 27 ----------------- 48. Entire Agreement ............................................... 27 ---------------- 49. Limitation of Liability ........................................ 27 ----------------------- 50. Submission of Agreement ........................................ 27 ----------------------- 51. Authority ...................................................... 27 --------- 52. Relocation ..................................................... 27 ---------- 53. Broker Disclosure .............................................. 27 ----------------- 54. Notices ........................................................ 28 ------- 55. Force Majeure .................................................. 28 ------------- 56. Special Stipulations ........................................... 29 -------------------- 57. Recapture Fee .................................................. 29 ------------- 58. Right of First Offer ........................................... 29 -------------------- 59. Right to Setoff ................................................ 29 --------------- 60. Waiver of Landlord's Lien ...................................... 29 ------------------------- -iii- BASIC LEASE PROVISIONS ---------------------- The following is a summary of some of the Basic Provisions of the Lease. In the event of any conflict between the terms of these Basic Lease Provisions and the referenced Sections of the Lease, the referenced Sections of the Lease shall control. 1. Building (See Section 1): Westside Plaza II 8300 Northwest 33(rd) Street Miami, Florida 33122 2. Premises (See Section 1): Suite: 200 Floor: Second Floor Rentable Square Feet: 27,058 3. Term (See Section 2): Five (5) years + Six (6) months 4. Base Rent - Initial Term (See Sections 2 and 3): Lease Year Rate Per Rentable Monthly (in months) Square Foot of Premises Installment --------------- ----------------------- ----------- Initial six (6) $ 0.00 $ 0.00 months of Term 7-18 $15.25 $34,386.21 19-30 $15.78 $35,581.27 31-42 $16.33 $36,821.43 43-54 $16.90 $38,106.68 55-66 $17.49 $39,437.04 ------------------------------------------------------- 5. Tenant's Share (See Section 13): 25.67% 6. Security Deposit (See Section 44): $49,606.00 and a $250,000.00 Letter of Credit 7. Landlord's Broker (See Section 53): Codina Realty Services, Inc. Oncor International Tenant's Broker (See Section 53): Cushman & Wakefield of Florida, Inc. 8. Notice Address (See Section 54) Codina Real Estate Management, Inc. 8323 N.W. 12th Street, Suite 115 Miami, Florida 33128 LEASE AGREEMENT THIS LEASE AGREEMENT (hereinafter called the "Lease") is made and entered into this day of February, 1999, by and between CODINA WEST DADE ------ DEVELOPMENT CORP., No. 4, a Florida corporation (hereinafter called "Landlord"); and CELLIT, INC., a Florida corporation (hereinafter called "Tenant"). 1. Premises. Landlord does hereby rent and lease to Tenant and Tenant does -------- hereby rent and lease from Landlord, for general office purposes of a type customary for first-class office buildings, the following described space (hereinafter called the "Premises"): 27,058 rentable square feet of space consisting of the entire 2(nd) floor of a four-story building (the "Building") located on the real property described in Exhibit "A" attached hereto (the "Property"), said Premises to be located as ---------- shown by diagonal lines on the drawing attached hereto as Exhibit "A-1" and made ------------ a part hereof by reference. The Premises shall be prepared for Tenant's occupancy in the manner and subject to the provisions of Exhibit "B" attached ---------- hereto and made a part of hereof. Landlord and Tenant agree that the number of rentable square feet described above has been confirmed and conclusively agreed upon by the parties. 2. Lease Term. ---------- (a) Tenant shall have and hold the Premises for a term ("Term") commencing on the date (the "Commencement Date") the general contractor delivers to Tenant a certificate of occupancy from the appropriate governmental authority for the Premises completed in accordance with the plans for the "Tenant Improvements," as defined in Section 45 below. Assuming the "Space Plans," as defined in Section 45 below, are delivered to Landlord on or before February 26, 1999, Landlord confirms that the Commencement Date shall be not later than June 18, 1999, and shall terminate at midnight on the last day (the "Expiration Date") of the sixty sixth (66(th)) full calendar month following the Commencement Date, unless sooner terminated or extended as hereinafter provided. Promptly following the Commencement Date, Landlord and Tenant shall enter into a letter agreement in the form attached hereto as Exhibit "C", specifying the ---------- Commencement Date, the Expiration Date and the exact amount of Base Rent payable hereunder for the first Lease Year (as defined in Section 4 below). The Commencement Date shall be accelerated by the "Delay Period," as defined below. Furthermore, if a certificate of occupancy for the Premises is not delivered on or before June 30, 1999 (subject to extension by an amount of time equal to the Delay Period and due to force majeure), Landlord agrees to reimburse Tenant for its "Relocation Costs," as defined below. In addition, if a certificate of occupancy for the Premises is not delivered on or before August 31, 1999 (subject to extension by an amount of time equal to the Delay Period and due to force majeure), unless Landlord agrees to reimburse Tenant for its "Relocation Costs," as defined below, Tenant may elect to terminate this Lease ("Termination Option") in which case all amounts paid by Tenant hereunder shall be returned to Tenant and the parties shall be released from any and all liability hereunder. Tenant must notify Landlord of its intent to terminate this Lease within five (5) business days after August 31, 1999 (subject to extension by an amount of time equal to the Delay Period and due to force majeure); if Tenant fails to notify Landlord within such five (5) business day period, then Tenant's right to terminate this Lease under this Section 2 shall terminate and be of no further force or effect. The term "Relocation Costs" shall mean actual documented: (i) moving costs from temporary premises, if any (other than Tenant's current location), to the Premises and (ii) relocation of systems (computer, telephones, etc.) (not to exceed Thirty Thousand Dollars ($30,000.00) for (i) and (ii) in the aggregate); (iii) reprinting of announcement notices (not to exceed One Thousand ($1,000.00) Dollars); and (iv) the increased (holdover) rent commencing August 31, 1999 that Tenant is obligated to pay (and, in fact pays) to its landlord under its current lease with Koala Miami Realty Holding Co. which shall not exceed Nine Thousand and 00/100 Dollars ($9,000.00), which amount shall be verified by delivery to Landlord of a statement of current monthly rent obligation certified as true and correct by the President of Tenant. Notwithstanding anything herein to the contrary, under no circumstances whatsoever shall Landlord be liable for any payments to Tenant in the event a certificate of occupancy for the Premises is delivered on or before June 30, 1999. (b) Tenant shall have the option to renew the Lease for one term of five (5) years ("Option Term") pursuant to the terms and conditions of this Lease. The Base Rent during the Option Term shall be as follows: Rate Per Rentable Option Term Square Foot of Monthly Lease Year Premises Installment ----------- ----------------- ----------- 1 $18.10 $40,812.48 2 $18.73 $42,233.03 3 $19.39 $43,721.22 4 $20.07 $45,254.51 5 $20.77 $46,832.89 ---------------------------------------------- Notice ("Exercise Notice") of Tenant's exercise of its option must be in writing and received by Landlord at least nine (9) months prior to the expiration of the initial Term of this Lease. In the event Tenant does not notify Landlord of Tenant's intent to renew the Lease at least nine (9) months prior to the expiration of the initial Term, time being of the essence, this option to renew shall terminate and be null and void. Furthermore, Tenant shall not be entitled to exercise this option to renew or extend if there are any uncured defaults under the Lease. Landlord and Tenant shall, at the request of either party, enter into an amendment to this Lease evidencing the exercise of the foregoing option. (c) The Delay Period shall be equal to the sum of the following: (i) the number of days after February 26, 1999 by which the Tenant delivers to Landlord the Space Plans; (ii) delays due to, in Landlord's reasonable discretion, Tenant's request to incorporate items or materials in the Tenant Improvements that are not available by the time necessary to allow Landlord to complete Tenant's Work by June 18, 1999 (Landlord will notify Tenant as soon as reasonably possible upon Landlord's determination that certain items or materials may not be available as required above); (iii) delays due to, in Landlord's reasonable discretion, change orders requested by Tenant; and (iv) delays incurred as a result of Tenant's interference with completion of the Tenant Improvements due to Tenant working in the Premises as permitted by Section 45(c). For example, assume that the general contractor delivers a certificate of occupancy on July 15,1999 and that, but for the Delay Period, the Commencement Date would be July 15, 1999. Assume also that the Space Plans were delivered on February 26 and that change orders requested by Tenant created an additional 10 days of delay. Accordingly, the Commencement Date would be June 29,1999 (July 15,1999 accelerated by the sum of [7 days (delay in delivering the Space Plans) plus 10 days (delays due to change orders)]. 3. Base Rent. Tenant shall pay to Landlord, at Codina Real Estate --------- Management Inc., 8323 N.W. 12(th) Street, Suite 115, Miami, Florida 33128, or at such other place as Landlord shall designate in writing to Tenant, annual base rent ("Base Rent") in the amounts set forth in the Basic Lease Provisions. The term "Lease Year", as used in the Basic Lease Provisions and throughout this Lease, shall mean each and every consecutive twelve (12) month period during the Term of this Lease, with the first such twelve (12) month period commencing on the seventh (7(th)) full calendar month following the Commencement Date; provided, -2- however, if the Commencement Date occurs other than on the first day of a calendar month the first Lease Year shall be that partial month plus the first full twelve (12) months thereafter. 4. Rent Payment. ------------ (a) The Base Rent for each Lease Year shall be payable in equal monthly installments, due on the first day of each calendar month, in advance, in legal tender of the United States of America, without abatement, demand, deduction or offset whatsoever, except as may be expressly provided in this Lease. One full monthly installment of Base Rent shall be due and payable on the date of execution of this Lease by Tenant for the first month's Base Rent and a like monthly installment of Base Rent shall be due and payable on or before the first day of each calendar month beginning with the eighth (8(th)) month following the Commencement Date during the Term hereof; provided, that if the Commencement Date should be a date other than the first day of a calendar month, the monthly Base Rent installment paid on the date of execution-of this Lease by Tenant shall be prorated to that partial calendar month, and the excess shall be applied as a credit against the next monthly Base Rent installment. Tenant shall pay, as Additional Rent, all other sums due from Tenant under this Lease (the term "Rent", as used herein, means all Base Rent, Additional Rent and all other amounts payable hereunder from Tenant to Landlord). Base Rent (but not Additional Rent and other sums due hereunder) for the first six (6) calendar months after the Commencement Date shall be permanently abated. (b) Tenant shall pay, in addition to the Rent due hereunder, all sales and/or use tax assessed against the Rent stated herein by all governmental authorities, even though the taxing statute or ordinance may purport to impose such sales tax against the Landlord. The payment of sales tax shall be made by Tenant to Landlord on a monthly basis, concurrently with payment of the Base Rent. 5. Late Charge. Other remedies for non-payment of Rent notwithstanding, if ----------- any monthly installment of Base Rent or Additional Rent is not received by Landlord on or before the date due, or if any payment due Landlord by Tenant which does not have a scheduled due date is not received by Landlord on or before the fifth (5(th)) day following the date Tenant was invoiced. interest shall accrue from the date past due until paid at the lower of eighteen percent (18%) per annum or the highest rate permitted by applicable law ("Default Rate"). 6. Partial Payment. No payment by Tenant or acceptance by Landlord of an --------------- amount less than the Rent herein stipulated shall be deemed a waiver of any other Rent due. No partial payment or endorsement on any check or any letter accompanying such payment of Rent shall be deemed an accord and satisfaction, but Landlord may accept such payment without prejudice to Landlord's right to collect the balance of any Rent due under the terms of this Lease or any late charge assessed against Tenant hereunder. 7. Construction of this Agreement. No failure of Landlord to exercise any ------------------------------ power given Landlord hereunder, or to insist upon strict compliance by Tenant of his obligations hereunder, and no custom or practice of the parties at variance with the terms hereof shall constitute a waiver of Landlord's right to demand exact compliance with the terms hereof. Time is of the essence of this Lease. 8. Use of Premises. --------------- (a) Tenant shall use and occupy the Premises for general office purposes of a type customary for first-class office buildings and for no other purpose. The Premises shall not be used for any illegal purpose, nor in violation of any valid regulation of any governmental body, nor in any manner to create any nuisance or trespass, nor in any manner to vitiate the insurance or increase the rate of insurance on the Premises or the Building, nor in any manner inconsistent with the first-class nature of the Building. -3- (b) Tenant shall not cause or permit the receipt, storage, use, location or handling in the Premises nor cause or permit the receipt, storage, use, location or handling on the Property (including the Building and Premises) by any of its agents, employees, visitors, invitees, licensees or contractors (collectively, "Tenant's Permitees") of any product, material or merchandise which is explosive, highly inflammable, or a "hazardous or toxic material," as that term is hereafter defined. "Hazardous or toxic material" shall include all materials or substances which have been determined to be hazardous to health or the environment, including, without limitation hazardous waste (as defined in the Resource Conservation and Recovery Act); hazardous substances (as defined in the Comprehensive Emergency Response, Compensation and Liability Act, as amended by the Superfund Amendments and Reauthorization Act); gasoline or any other petroleum product or by-product or other hydrocarbon derivative; toxic substances, (as defined by the Toxic Substances Control Act); insecticides, fungicides or rodenticide, (as defined in the Federal Insecticide, Fungicide, and Rodenticide Act); asbestos and radon and substances determined to be hazardous under the Occupational Safety and Health Act or regulations promulgated thereunder. Notwithstanding the foregoing, Tenant shall not be in breach of this provision as a result of the presence in the Premises of de minimis amounts of hazardous or toxic materials which are in compliance with all applicable laws, ordinances and regulations and are customarily present in a general office use (e.g., copying machine chemicals and kitchen cleansers). (c) Notwithstanding anything herein to the contrary, Tenant shall defend, indemnify, and hold harmless Landlord and Landlord's employees and other agents from and against any claims, demands, penalties, fines, liabilities, settlements, damages, costs, or expenses of any kind or nature, known or unknown, contingent or otherwise (including, without limitation, accountants' and attorneys' fees (including fees for the services of paralegals and similar persons), consultant fees, investigation and laboratory fees, court costs, and litigation expenses at the trial and all appellate levels), arising out of, or in any way related to (a) the presence, disposal, release, or threatened release, by or caused by Tenant or Tenant's Permitees, of any hazardous or toxic materials which are on, from, or affecting the soil, water, vegetation, buildings personal property, persons, animals or otherwise; (b) any personal injury, including wrongful death, or damage to property, real or personal, arising out of or related to such hazardous or toxic materials; (c) any lawsuit brought, threatened, or settled by Legal Authorities or other parties, or order by Legal Authorities, related to such hazardous or toxic materials; and/or (d) any violation of Governmental Requirements related in any way to such hazardous or toxic materials. The provisions of this Section shall survive the expiration or termination of this Lease. 9. Definitions. "Landlord," as used in this Lease, shall include the party ----------- named in the first paragraph hereof, its representatives, assigns and successors in title to the Premises. "Tenant" shall include the party named in the first paragraph hereof, its heirs and representatives, and, if this Lease shall be validly assigned or sublet, shall also include Tenant's assignees or subtenants, as to the Premises, or portion thereof, covered by such assignment or sublease. "Landlord" and "Tenant" include male and female, singular and plural, corporation, partnership, limited liability company (and the officers, members, partners, employees or agents of any such entities) or individual, as may fit the particular parties. 10. Repairs By Landlord. ------------------- (a) Tenant, by taking possession of the Premises, shall accept and shall be held to have accepted the Premises as suitable for the use intended by this Lease. Not later than five (5) business days after the Commencement Date, Tenant shall submit a punch-list of any and all defects in the Premises which are cosmetic in nature. Landlord shall exercise diligent, good faith efforts to correct said punch-list items within forty five (45) days after receipt of such punch-list, subject to availability of materials. Not later than thirty (30) days after the Commencement Date, Tenant shall submit a punch-list of any and all other defects in the Premises. Landlord shall exercise diligent, good faith efforts to correct said additional punch-list items within forty five (45) days after receipt of such punch-list, subject to availability of materials. Landlord shall not be -4- required, after possession of the Premises has been delivered to Tenant, to make any repairs or improvements to the Premises, except as set forth in this Lease. Except for damage caused by casualty and condemnation (which shall be governed by Section 28 and 29 below) and except and provided in Section 11, below, and subject to normal wear and tear, Landlord shall maintain in good repair the exterior walls, roof, common areas, foundation, structural portions and the central portions of the Building's mechanical, electrical, plumbing and HVAC systems (i.e., only those portions of central distribution, but not the branches which serve only one tenant's space), provided such repairs are not occasioned by Tenant, Tenant's Permitees or anyone in the employ or control of Tenant, and provided further, that in the event Landlord or an affiliate of Landlord is retained to complete the Tenant Improvements, then Landlord shall be liable for any damage or injury to all or any part of the Building caused by Landlord or its affiliate during installation of the Tenant Improvements. (b) (i) Except as provided in Section 11 below, Landlord shall perform repairs to the Premises (which, for purposes of this Section 10 shall include the branches of the Building's mechanical, electrical, plumbing and HVAC systems, i.e., only those portions of such systems which serve only the Tenant) requested by Tenant as soon as reasonably possible (but in no events less than seven (7) days unless such repairs constitute an emergency) considering the existing circumstances at the time. In the event repairs, other than repairs which are "Material Repairs", as defined below, are not completed within a reasonable period of time, not to exceed thirty (30) days after written notice to Landlord (except if an emergency exists, in which case Tenant shall only be obligated to provide notice to the extent reasonably possible under the circumstances), then Tenant may, (but shall not be obligated to), make the repairs to the Premises and shall be reimbursed by Landlord for said repairs within a reasonable time, not to exceed thirty (30) days after delivery to Landlord of Tenant's invoice and supporting documentation for the same. If Landlord does not reimburse Tenant within such thirty (30) day period, then Tenant shall be entitled to deduct from rent payable by Tenant under the Lease the amount set forth in the invoice plus interest at the Default Rate from the date of Tenant's invoice, provided, however, that if Landlord or the Holder of any Security Documents delivers to Tenant, within thirty (30) days after receipt of Tenant's invoice, a written objection to the payment of such invoice, setting forth with reasonable particularity Landlord's or the Holder's, as the case may be, reasons for its claim or contending that the charges are excessive (in which case Landlord shall pay the amount it contends would not have been excessive), then Tenant shall not be entitled to such deduction from rent, and as Tenant's sole remedy, Tenant may submit the dispute to arbitration as outlined in (ii) below. Notwithstanding any provision set forth in the Lease to the contrary, if (1) Tenant provides prior written notice to Landlord of an event or circumstance regarding a Material Repair which requires the action of Landlord with respect to repair and/or maintenance, (2) Landlord is, in fact, required to perform repairs and/or maintenance under the terms of the Lease, and (3) Landlord fails to commence such action within a reasonable period of time, given the circumstances, after the receipt of such notice, but in any event not later than thirty (30) days after receipt of such notice, and thereafter diligently pursue such action to completion as soon as reasonably possible, then Tenant may (but shall not be obligated to) proceed to take the required action after delivery of an additional thirty (30) day notice to Landlord and the Holder (as defined in Section 31 hereof) of any Security Documents (as defined in Section 31 hereof) for which Landlord has given Tenant an address for notices (such second notice given not earlier than the expiration of the first aforesaid thirty (30) day period) specifying that the first thirty (30) day period has expired, the specific action required and that Tenant intends to make such required action. (ii) Tenant shall be entitled to make any such Material Repair only if Landlord's failure to do so directly, materially and adversely affects Tenant's use of the Premises. If Landlord believes that the requested Material Repair is not required because it is not necessary pursuant to the terms of the Lease, or if Landlord is already taking the Material Repair Landlord believes appropriate in the circumstances in accordance with its obligations under the Lease, Landlord shall have the option within said second thirty (30) day period to submit the dispute to arbitration in the City of Miami, State of Florida, pursuant to the commercial arbitration rules then in effect of the American Arbitration Association (or at any other place or under any other form of arbitration mutually acceptable to Landlord and Tenant) or commence the requested Material Repair. -5- If such Material Repair is required under the terms of the Lease to be made by Landlord and is not made by Landlord within such second thirty (30) day period and Landlord has not submitted the dispute to arbitration, then Tenant shall be entitled to prompt reimbursement by Landlord of Tenant's reasonable and necessary, actual out-of-pocket costs and expenses in making such Material Repair (and only such Material Repair as specified in the second thirty (30) day notice given to Landlord). Such amounts shall be reimbursed by Landlord within thirty (30) days after delivery to Landlord from Tenant of a detailed invoice setting forth a particularized breakdown of the costs and expenses incurred in connection with the Material Repair made by Tenant. In the event Tenant makes such Material Repair, Tenant shall use only those contractors used by Landlord in the Building for work on such systems or facilities unless such contractors are unwilling or unable to perform, or timely perform, such work, in which event Tenant may utilize the services of any other qualified contractor which normally and regularly performs similar work in other first class office projects. Further, if Landlord or the Holder of any Security Documents does not deliver a detailed written objection to Tenant within thirty (30) days after Landlord's receipt of an invoice by Tenant of its costs and expenses of making such Material Repair which Tenant claims should have been made by Landlord, and if such invoice from Tenant sets forth a particularized breakdown of its costs and expenses incurred in connection with taking such Material Repair, then Tenant shall be entitled to deduct from rent payable by Tenant under the Lease the amount set forth in the invoice plus interest at the Default Rate from the date of Tenant's invoice. If, however, Landlord or the Holder of any Security Documents delivers to Tenant within thirty (30) days after receipt of Tenant's invoice, a written objection to the payment of such invoice, setting forth with reasonable particularity Landlord's reasons for its claim or that the charges are excessive (in which case Landlord shall pay the amount it contends would not have been excessive), then Tenant shall not be entitled to such deduction from rent, but as Tenant's sole remedy, Tenant may submit the dispute to arbitration in the City of Miami, State of Florida, pursuant to the commercial arbitration rules then in effect of the American Arbitration Association (or at any other place or under any other form of arbitration mutually acceptable to Landlord and Tenant). If any arbitration conducted pursuant to this Section 10 determines that Landlord shall pay an amount to Tenant and Landlord does not pay any such amount as and when determined in such arbitration, then Tenant shall be entitled to deduct the amount so unpaid by Landlord from the rent next falling due under this Lease, with interest at the Default Rate on such unpaid amount from the date such amount was required to be paid as determined in the arbitration. For purposes of this Lease, the term "Material Repair" shall mean any repair to or maintenance undertaking for the Premises which costs (including the costs of preparing plans and permits, if required, and other "soft costs") in excess of $5,000. (c) Landlord shall diligently pursue correction of any latent defect discovered by Tenant and of which Landlord has been notified, in writing, within one (1) year of the Commencement Date. Landlord's liability to correct latent defects shall not extend beyond one (1) year from the Commencement Date except for defects of which Landlord has been notified during such one (1) year period. (d) Notwithstanding anything in this Lease to the contrary, Tenant's right of self-help contained in this Lease (whether under this Section 10 or Section 20) is limited solely to the Premises and the branches of the Building's mechanical, electrical, plumbing and HVAC systems, i.e., only those portions of such systems which serve only the Tenant, and Tenant shall not be entitled nor permitted to make repairs to the rest of the Building or the Property. 11. Repairs By Tenant. Except as described in Section 10 above, Tenant ----------------- shall, at its own cost and expense, maintain the Premises in good repair and in a neat and clean, first-class condition, including making all necessary repairs and replacements. Tenant shall further, at its own cost and expense, repair or restore any damage or injury to all or any part of the Building caused by Tenant or Tenant's Permitees, including but not limited to any repairs or replacements necessitated by (i) the construction or installation of improvements to the Premises by or on behalf of Tenant, provided, however, that in the event Landlord or an affiliate of Landlord is retained to complete the Tenant Improvements, then Landlord shall be liable for any damage or injury to all or any part of the Building caused by Landlord or its affiliate during installation of the -6- Tenant Improvements or (ii) the moving of any Property into or out of the Premises. If, after receipt of written notice from Landlord, Tenant fails to make such repairs or replacements promptly, Landlord may, at its option, make the repairs and replacements and the costs of such repair or replacements shall be charged to Tenant as Additional Rent and shall become due and payable by Tenant with the monthly installment of Base Rent next due hereunder. 12. Alterations and Improvements. Except for minor, decorative alterations ---------------------------- which do not affect the Building structure or systems, are not visible from outside the Premises and do not cost in excess of $10,000.00 in the aggregate, Tenant shall not make or allow to be made any alterations, physical additions or improvements in or to the Premises without first obtaining in writing Landlord's written consent for such alterations or additions, which consent may be granted or withheld in the sole, unfettered discretion of Landlord (if the alterations will affect the Building structure or systems or will be visible from outside the Premises), but which consent shall not be unreasonably withheld, delayed or conditioned (if the alterations will not affect the Building structure or systems and will not be visible from outside the Premises). Upon Landlord's request, Tenant will furnish Landlord plans and specifications for any proposed alterations, additions or improvements and shall reimburse Landlord for its reasonable cost to review such plans. Any alterations, physical additions or improvements shall at once become the property of Landlord; provided, however, Landlord, at its option, may require Tenant to remove any alterations, additions or improvements in order to restore the Premises to the condition existing on the Commencement Date so long as Landlord gives Tenant notice of such requirement in writing at the time Landlord renders its written consent. All costs of any such alterations, additions or improvements shall be borne by Tenant. All alterations, additions or improvements must be made in a good, first-class, workmanlike manner and in a manner that does not disturb other tenants (i.e., any loud work must be performed during non-business hours) and Tenant must maintain appropriate liability and builder's risk insurance throughout the construction. Tenant does hereby indemnify and hold Landlord harmless from and against all claims for damages or death of persons or damage or destruction of property arising out of the performance of any such alterations, additions or improvements made by or on behalf of Tenant. Under no circumstances shall Landlord be required to pay, during the Term of this Lease and any extensions or renewals thereof, any ad valorem or property tax on such alterations, additions or improvements, Tenant hereby covenanting to pay all such taxes when they become due. In the event any alterations, additions, improvements or repairs are to be performed by contractors or workmen other than Landlord's contractors or workmen, any such contractors or workmen must first be approved, in writing, by Landlord, which approval shall not be unreasonably withheld, conditioned or delayed. Landlord agrees to assign to Tenant any rights it may have against the contractor of the Premises with respect to any work performed by said contractor in connection with improvements made by Landlord at the request of Tenant. 13. Operating Expenses. ------------------ (a) Tenant agrees to reimburse Landlord throughout the Term, as Additional Rent hereunder for Tenant's Share (as defined below) of the annual Operating Expenses (as defined below). The term "Tenant's Share" shall mean the percentage determined by dividing the rentable square footage of the Premises (27,058) by the rentable square footage of the Building (105,403). Landlord and Tenant hereby agree that Tenant's Share is twenty-five and 67/00 percent (25.67%). If Tenant does not occupy the Premises during the entire full calendar year in which the Term of this Lease commences or ends, Tenant's Share of Operating Expenses for the applicable calendar year shall be appropriately prorated for the partial year, based on the number of days Tenant has occupied the Premises during that year. (b) Operating Expenses shall be all those expenses of operating, servicing, managing, maintaining and repairing the Property, Building, all parking areas and related Common Areas (as well as an allocation of certain Building and Property expenses, as reasonably allocated by Landlord to the Building and the Property) in a manner deemed by Landlord reasonable and appropriate and in the best interest of the tenants of the Building in a manner consistent with first-class office buildings in the Airport/West Dade -7- Submarket (the "A/WD Submarket") and in accordance with the Declaration (the "Declaration") of Covenants, Conditions and Restrictions for Westside Corporate Center (the "Project"), filed March 31,1989, in Official Records Book 14054 at Page 1013 in the Public Records of Miami-Dade County, Florida, as amended. Operating Expenses shall include, without limitation, the following: (1) All taxes and assessments, whether general or special, applicable to the Property and the Building, which shall include real and personal property ad valorem taxes based on the maximum allowable discounts, and any and all reasonable costs and expenses incurred by Landlord in seeking a reduction of any such taxes and assessments. However, Tenant shall not be obligated for taxes on the net income from the operation of the Building, unless there is imposed in the future a tax on rental income on the Building in lieu of the real property ad valorem taxes, in which event such tax shall be deemed an Operating Expense of the Building. Landlord may employ professionals to contest the tax burden on the Property, and the reasonable cost thereof, as well as any reasonable fees, expenses and costs incurred in contesting any assessments, levies or the tax rate applicable to the Property, shall be Operating Expenses. In the event any assessments may be paid in installments, only the installment of such assessment as would have been payable by Landlord during such year had Landlord elected to pay such assessment in the maximum number of installments permitted by law, together with all interest accrued thereon, shall be payable. (2) Insurance premiums and deductible amounts, including, without limitation, for commercial general liability, "all risks" property, rent loss and other coverages carried by Landlord on the Building and Property. (3) All utilities, including, without limitation, water, power, heating, lighting, ventilation, sanitary sewer and air conditioning of the Building, but not including those utility charges actually paid by Tenant or other tenants of the Building. (4) Janitorial and maintenance expenses, including: (i) Janitorial services and janitorial supplies and other materials used in the operation and maintenance of the Building; and (ii)The cost of maintenance and service agreements on equipment, window cleaning, grounds maintenance, pest control, security, trash and snow removal, and other similar services or agreements. (5) Management fees consistent with those charged by other first-class office buildings in the A/WD Submarket and the market rental value of a management office(or a charge equal to fair market management fees if Landlord provides its own management services); (6) The costs, including interest, of any capital improvement made to the Building by or on behalf of Landlord after the date of this Lease which is required under any governmental law or regulation (or any judicial interpretation thereof) that was not applicable to the Building as of the date of this Lease, and the cost, including interest, of the acquisition and installation of any device or equipment designed to improve the operating efficiency of any system within the Building. All such costs shall be amortized on a straight line basis with a reasonable market interest rate over the reasonable life of the capital investment items, with the reasonable life and amortization schedule being determined in accordance with generally accepted accounting principles except that in connection with the acquisition and installation of any device or equipment designed to improve the operating efficiency of any system within the Building, the annual costs shall not exceed the annual savings reasonably projected by Landlord at the time of installation of such device or equipment. -8- (7) All services, supplies, repairs, replacements or other expenses directly and reasonably associated with servicing, maintaining, managing and operating the Building, including, but not limited to the lobby, vehicular and pedestrian traffic areas and other Common Areas and including reimbursements to Tenant for costs and expenses incurred by Tenant and reimbursed by Landlord pursuant to Sections 10 and 20 of this Lease. (8) Wages and salaries of Landlord's employees identified on Exhibit "D" engaged in the maintenance, operation, repair and services of the ---------- Building, including taxes, insurance and customary fringe benefits. (9) Legal and accounting costs. (10)Costs to maintain and repair the Building and Property. (11)Landscaping and security costs unless Landlord hires a third party to provide such services pursuant to a service contract and the cost of that service contract is already included in Operating Expenses as described above. (12)The Building's allocated share (as reasonably be determined by Landlord) of certain expenses not a capital nature except as provided in (b)(6), above, which are incurred on a Project-wide basis including, without limitation, costs in connection with (i) landscaping, (ii) utility and road repairs, (iii) security, (iv) signage installation, replacement and repair, (v) taxes or assessments which are not assessed against a particular building or the parcel on which it is located, and (vi) all charges and assessments which are assessed pursuant to the Declaration. Notwithstanding anything to the contrary contained herein, Operating Expenses shall not include the following items (the "Excluded Expenses"): (i) The cost of any repairs, alterations, additions, changes, replacements and other items which, under generally accepted accounting principles, are classified as capital expenditures or capital improvements, except as specifically contemplated by Section 13(b)(6) above. (ii)Payments of principal and interest or other finance charges made on any debt. (iii) Non-cash items, such as deductions for depreciation and amortization of debts, other than pursuant to Section 13(b)(6) above. (iv)Leasing and/or brokerage commissions, attorneys' fees, costs, disbursements and other expenses incurred in connection with negotiations of leases with tenants or prospective tenants or disputes or litigation with any such parties. (v) Costs or expenses specifically relating to another tenant's or occupant's space which were incurred in rendering any service or benefit to such tenant or occupant for a service or benefit in excess of the service or benefit that Landlord is required to provide Tenant hereunder. (vi)Income, excess profits or franchise taxes, inheritance taxes, transfer taxes and fees or other such taxes imposed on or measured by the income of Landlord from the operation of the Building. -9- (vii) Except for costs not in excess of commercially reasonable deductibles, the cost of repairing or restoring the Building, or any part thereof, that may be damaged or destroyed by any casualty or affected by condemnation, whether or not insurance proceeds or condemnation awards are recovered or are adequate for such purpose. (viii All costs, concessions (including, without limitation, rent abatement and construction allowances) and expenses incurred in leasing or procuring new tenants or retaining existing tenants, including, without limitation, advertising, printing supplies and promotional expenses, leasing commissions and expenses for preparation of leases or renovating space for new or existing tenants, or in enforcing the terms of any lease of space or in connection with any change in the name of the Building. (ix) Rental payments or other charges payable under or pursuant to any ground lease between a third party, as lessor, and the Landlord, as lessee, and any future ground lease, unless such payments or charges relate to items which are includable in items (b)(1) through (b)(12), above. (x) The cost of all items, goods and services, including utilities sold and supplied to tenants for which Tenant, any tenant or occupant of the Building or other third party, including insurers, directly reimburses Landlord, except through operating expense reimbursement provisions. (xi) If applicable, the cost of installing, operating and maintaining any specialty service, such as, but not limited to, an observatory, broadcasting facility, luncheon club, retail store, sundry shop, newsstand, car wash, concession, athletic or recreational club. (xii) Any payment of, or on account of, a fee paid to any person or entity in connection with the wrongful termination of any management person, entity, consultant or other third party retained to provide services to the Building. (xiii) Any costs or expenses incurred in connection with the sale, financing, refinancing, mortgaging, syndicating or change of ownership of the Building or any part thereof, including, without limitation, brokerage commissions, attorneys' and accountants' fees, closing costs, title insurance premiums, appraisals, marketing studies, transfer taxes and interest charges. (xiv) Any insurance premium to the extent that Landlord is entitled to be reimbursed therefor by any other tenant of the Building other than as a part of Operating Expenses. (xv) Any amount paid as a penalty as a result of a willful violation of law by Landlord and any amount paid by Landlord to remediate any substance which was released, used or disposed of by Landlord and, at the time of such release, use or disposal, was a hazardous or toxic substance as defined by the then existing Governmental Requirements. (xvi) All liabilities, damages, awards and judgments for injury or death to persons and for property damage arising from the ownership or operation of the Building, and all court costs, attorneys' fees, paralegal fees, expert witness fees and disbursements incurred in connection therewith. (xvii)The cost of any items for which Landlord is reimbursed by insurance or which is otherwise recovered or recoverable from third parties, except to the extent of commercially reasonable deductibles. (xviii)Any cost or expense otherwise constituting an Operating Expense that is paid to any related party or affiliate of Landlord and which is in excess of what is reasonable for comparable service from an independent party of comparable experience and skill. -10- (xix) Any payment made pursuant to a lease or similar arrangement relating to an asset or other item, the cost of which, if the same were purchased, would be depreciated or amortized as a capital expenditure in accordance with generally accepted accounting principles, where such lease or other arrangement is essentially a financed purchase of such asset or item. (xx) Charitable-type and political contributions of Landlord. (c) Landlord shall, on or before the Commencement Date and on or before December 20 of each calendar year, provide Tenant a statement of the estimated monthly installments of Tenant's Share of Operating Expenses which will be due for the remainder of the calendar year in which the Commencement Date occurs or for the upcoming calendar year, as the case may be. By March 1 of the following calendar year during the Term of this Lease, Landlord shall furnish to Tenant an itemized statement of the Operating Expenses within the Building for the calendar year then ended. Upon reasonable prior written request given not later than thirty (30) days following the date Landlord's statement is delivered to Tenant, Tenant may have access to Landlord's records in order to audit or otherwise verify such expenses. Landlord will make such records available during normal business hours at the place where such records are normally kept. If Tenant does not notify Landlord of any objection to Landlord's itemized statement within thirty (30) days of Landlord's delivery thereof, Tenant shall be deemed to have accepted such statement as true and correct and shall be deemed to have waived any right to dispute the excess Operating Expenses due pursuant to that statement. (1) Tenant shall pay to Landlord, together with its monthly payment of Base Rent as provided in Sections 3 and 4 hereinabove (except with respect to the initial six (6) months of the Lease when Base Rent Is not due and payable but Additional Rent is due and payable), as Additional Rent hereunder, the estimated monthly installment of Tenant's Share of the Operating Expenses for the calendar year in question. At the end of any calendar year if Tenant has paid to Landlord an amount in excess of Tenant's Share of Operating Expenses for such calendar year, Landlord shall reimburse to Tenant any such excess amount (or shall apply any such excess amount to any amount then owing to Landlord hereunder, and if none, to the next due installment or installments of Additional Rent due hereunder, at the option of Landlord). At the end of any calendar year if Tenant has paid to Landlord less than Tenant's Share of excess Operating Expenses for such calendar year, Tenant shall pay to Landlord any such deficiency within thirty (30) days after Tenant receives the annual statement. If it is determined by an audit that Landlord overstated Tenant's share of Operating Expenses by more than five percent (5%) in the aggregate and Tenant paid such overstated amount, Landlord shall also reimburse Tenant for the reasonable cost of the audit within thirty (30) days after demand by Tenant, together with interest at the Default Rate from the date of such demand by Tenant until the date when payment has been made. (2) For the calendar year in which this Lease terminates, and is not extended or renewed, the provisions of this Section shall apply, but Tenant's Share for such calendar year shall be subject to a pro rata adjustment based upon the number of days prior to the expiration of the Term of this Lease. Tenant shall make monthly estimated payments of the prorata portion of Tenant's Share for such calendar year (in the manner provided above) and when the actual prorated Tenant's Share for such calendar year is determined Landlord shall send a statement to Tenant and if such statements reveals that Tenant's estimated payments for the prorated Tenant's Share for such calendar year exceeded the actual prorated Tenant's Share for such calendar year, Landlord shall include a check for that amount along with the statement. If the statement reveals that Tenant's estimated payments for the prorated Tenant's Share for such calendar year were less than the actual prorated Tenant's Share for such calendar year, Tenant shall pay the shortfall to Landlord within thirty (30) days of the date Tenant receives Landlord's statement. (3) If the Building is less than ninety-five percent (95%) occupied throughout any calendar year of the Term, then the actual Operating Expenses for the calendar year in question shall be increased to the amount of Operating Expenses which Landlord reasonably determines would have been -11- incurred during that calendar year if the Building had been fully occupied throughout such calendar year. In no event, however, shall Landlord be entitled to collect from tenants of the Building during any calendar year an amount in excess of the actual Operating Expenses incurred by Landlord for such calendar year. (d) It is estimated that the Operating Expenses for the first calendar year will be $6.75 per rentable square foot. Landlord represents that, to the best of its knowledge, such amount contains the real property ad valorem tax amount for the Building on a fully assessed basis. The foregoing is a non-binding estimate and the actual amount of such expenses may differ, provided, however, that Tenant shall not be required to pay more than $6.75 per rentable square foot during the first calendar year of the Lease Term. Notwithstanding anything to the contrary, increases in the "Aggregate Controllable Expenses (as hereinafter defined) during the initial Term of this Lease shall not exceed five percent (5%) per year on a cumulative compounded basis. As used herein, "Aggregate Controllable Expenses" shall mean the aggregate amount of all Operating Expenses other than real estate taxes, utilities and insurance. 14. Landlord's Failure to Give Possession. Except as provided in Section 2, ------------------------------------- above, Landlord shall not be liable for damages to Tenant for failure to deliver possession of the Premises to Tenant if such failure is due to no fault of Landlord, to the failure of any construction or remodeling of the Premises by Tenant to be completed or to the failure of any previous tenant to vacate the Premises. Landlord will use its diligent, good faith efforts to give possession to Tenant by the scheduled Commencement Date of the Term. 15. Acceptance and Waiver. Landlord shall not be liable to Tenant, or --------------------- Tenant's Permitees, or both of them (and, if Tenant is a corporation, its officers, directors or employees) for any damage caused to any of them due to the Building or any part or appurtenances thereof being improperly constructed or being or becoming out of repair, or arising from the leaking of gas, water, sewer or steam pipes, or from electricity, but Tenant, by moving into the Premises and taking possession thereof, shall accept, and shall be held to have accepted the Premises as suitable for the purposes for which the same are leased, and shall accept and shall be held to have accepted the Building and every appurtenances thereof, and Tenant by said act waives any and all defects therein; provided, however, that this Section shall not apply to any damages or injury caused by or resulting from the negligence or willful misconduct of Landlord. In accordance with Section 10, above, Landlord shall exercise diligent, good faith efforts to correct punch-list items within forty five (45) days after receipt of the punch-list, subject to availability of materials. 16. Signs. A Building standard suite entry shall be installed on the door ----- to the Premises or adjacent to the entry to the Premises and in the lobby directory as part of the Work, as defined in Exhibit "B", at Landlord's cost. ---------- Otherwise, Tenant shall not paint or place signs, placards, or other advertisement of any character upon the windows or inside walls of the Premises except with the consent of Landlord which consent may be withheld by Landlord in its absolute discretion, and except as provided herein, Tenant shall place no signs upon the outside walls, common areas or the roof of the Building. Subject to applicable "Governmental Requirements," as defined In Section 23 below, and the rules and regulations, if any, of the Project, and for so long as Tenant is leasing not less than 27,058 rentable square feet pursuant to this Lease, and provided that Tenant is not in default under this Lease after expiration of any applicable cure period, Tenant may place and maintain, with the prior written approval of Landlord, which shall not be unreasonably withheld, delayed or conditioned, on the northern side of the Building, at the westernmost spot for signage on said northern side of the Building, at its sole cost and expense, signage displaying Tenant's name and or logo. At the end of the Term, upon surrender of the Premises or upon the removal or alteration of the sign, Tenant shall repair, paint, and/or replace in a first-class manner the Building fascia surface where sign was attached. Tenant shall not be entitled to signage at the entrance of the parking lot servicing the Building or any other monument signage. -12- 17. Advertising. Landlord may advertise the Premises as being "For Rent" at ----------- any time following a default by Tenant which remains uncured and at any time within one hundred eighty (180) days prior to the expiration, cancellation or termination of this Lease for any reason and during any such periods may exhibit the Premises to prospective tenants. 18. Removal of Fixtures. If Tenant is not in default hereunder after any ------------------- applicable cure period, Tenant may, prior to the expiration of the Term of this Lease, or any extension thereof, remove any fixtures and equipment which it has placed in the Premises which can be removed without significant damage to the Premises, provided Tenant repairs all damages to the Premises caused by such removal. 19. Entering Premises. Landlord may enter the Premises at reasonable ----------------- hours provided that Landlord's entry shall not unreasonably interrupt Tenant's business operations and that prior notice is given when reasonably possible (and, if in the reasonable opinion of Landlord any emergency exists, at any time and without notice): (a) to make repairs, perform maintenance and provide other services described in Section 20 below (no prior notice is required to provide routine services) which Landlord is obligated to make to the Premises or the Building pursuant to the terms of this Lease or to the other premises within the Building pursuant to the leases of other tenants; (b) to inspect the Premises to see that Tenant is complying with all of the terms and conditions of this Lease and with the rules and regulations hereof; (c) to remove from the Premises any articles or signs kept or exhibited therein in violation of the terms hereof; and (d) to exercise any other right or perform any other obligation that Landlord has under this Lease. Landlord shall be allowed to take all material into and upon the Premises that may be required to make any repairs, improvements and additions, or any alterations, without in any way being deemed or held guilty of trespass and without constituting a constructive eviction of Tenant. The Rent reserved herein shall not abate while said repairs, alterations or additions are being made unless such repairs, alterations or additions are due to the gross negligence or willful misconduct of Landlord (and only then to the extent of that portion of the Premises which Tenant is unable to use during the period of repair or alteration, but in no event shall Tenant be entitled to maintain a set-off or counterclaim for damages against Landlord by reason of loss from interruption to the business of Tenant because of the prosecution of any such work). All such repairs, decorations, additions and improvements shall be done during ordinary business hours, or, if any such work is at the request of Tenant to be done during any other hours, the Tenant shall pay all overtime and other extra costs. 20. Services. -------- (a) The normal business hours of the Building shall be from 8:00 A.M. to 6:00 P.M. on Monday through Friday, and 8:00 A.M. to 1:00 P.M. on Saturday, exclusive of holidays reasonably designated by Landlord ("Building Holidays"). Initially and until further notice by Landlord to Tenant, the Building Holidays shall be: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving (and the day after Thanksgiving) and Christmas. Landlord shall furnish the following services during the normal business hours of the Building except as noted: (1) Elevator service for delivery needs and elevator service 24 hours a day, seven days a week for passenger needs; (2) Air conditioning at levels in keeping with that generally provided in similar, first class office buildings in the A/WD Submarket, subject to "Governmental Requirements," as defined below. (Tenant shall be permitted to install a separately-metered supplemental air conditioning unit for use by Tenant, in its computer room and other areas in the Premises designated by Tenant provided: (i) Landlord approves the plans and specifications of such unit, which approval shall not be unreasonably withheld; (ii) Landlord approves of the contractor retained to install such unit. which approval shall not be unreasonably withheld and the contractor complies with such requirements as Landlord shall reasonably require; and (iii)Tenant pays all -13- costs of installing, maintaining and operating such unit [including, but not limited, to all utilities associated therewith]); (3) Hot and cold running water for all restrooms and lavatories 24 hours a day, seven days a week; (4) Soap, paper towels, and toilet tissue for public restrooms; (5) Janitorial service Monday through Friday, in keeping with the standards generally maintained in the A/WD Submarket; (6) Custodial, electrical and mechanical maintenance services are provided Monday through Friday; (7) Electric power for lighting and outlets 24 hours a day, seven days a week not in excess of a total of 3 watts per rentable square foot of the Premises at 100% connected load; (8) Replacement of Building standard lamps and ballasts as needed; (9) Repairs and maintenance as described in Section 10 of this Lease; and (10)General management, including supervision, inspections, recordkeeping, accounting, leasing and related management functions. (b)The services provided in subparagraph (a) herein, and the amount of Rent prescribed herein, are predicated on and are in anticipation of certain usage of the Premises by Landlord as follows: (1) Air conditioning and heating design is based on occupancy levels and electrical usage in keeping with that generally provided in similar, first class office buildings in the A/WD Submarket; and (2) Tenant shall have no right to any services in excess of those provided herein, except that, subject to payment therefor by Tenant as provided in this Section 20(b)(2), Tenant shall be entitled to air conditioning and heating at any and all times requested by Tenant upon reasonable notice to Landlord. If Tenant uses services in an amount or for a period in excess of that provided for herein, including air conditioning and heating, then Landlord reserves the right to: charge Tenant as Additional Rent hereunder a reasonable sum as reimbursement for the direct cost of such added services; charge Tenant for the cost of any additional equipment or facilities or modifications thereto, necessary to provide the additional services; and/or to discontinue providing such excess services to Tenant. In the event of disagreement as to the reasonableness of the amount of such charge, the opinion of the appropriate local utility company or an independent professional engineering firm selected by Landlord in its reasonable discretion as to the amount of such charge shall prevail. (c)Except as provided in this subsection (c), Landlord shall not be liable for any damages directly or indirectly resulting from the interruption in any of the services ("service interruption") described above, nor shall any such interruption entitle Tenant to any abatement of Rent or any right to terminate this Lease. Landlord shall use all reasonable efforts to furnish uninterrupted services as required above. For purposes of this Lease, the term "service interruption" shall mean an interruption caused by the gross negligence or willful misconduct of Landlord with respect to the facilities, utilities and services set forth above in Section 20 of this Lease which renders the Premises (or material portion thereof) untenantable for the purposes for which it is then being used and which interruption was not caused by the act or omission of -14- Tenant, its employees, licensees, invitees, agents or contractors. Upon the occurrence of a service interruption, the Tenant shall have the right to give written notice ("Tenant's Notice") to Landlord, which notice shall indicate the specific nature of the problem and shall include the following language in bold-face type: "IF LANDLORD SHALL FAIL TO COMMENCE CURATIVE ACTION WITHIN TWO (2) BUSINESS DAYS, TENANT AT ITS OPTION SHALL HAVE THE RIGHT TO EXERCISE ITS REMEDIES UNDER THE LEASE, INCLUDING SELF-HELP". If, within a period of two (2) business days after Landlord's receipt of Tenant's Notice, Landlord fails to commence action to correct such service interruption or thereafter fails to diligently pursue such correction until such service interruption is cured, then Tenant shall be entitled to the following remedies: (i) with respect to a service interruption in the Premises (which, for purposes of this Section 20 shall include the branches of the Building's mechanical, electrical, plumbing and HVAC systems, i.e., only those portions of such systems which serve only the Tenant), after written notice to Landlord of its intent to do so, Tenant may commence and prosecute such steps as may be reasonably necessary or proper to correct such service interruption, in which case (with respect to a service interruption caused by the gross negligence or willful misconduct of Landlord) Landlord shall reimburse Tenant within twenty (20) days after receipt of demand and copies of appropriate supporting documentation, all reasonable and customary funds expended by Tenant in curing such failure. If Landlord does not reimburse Tenant within such twenty (20) day period, then Tenant shall be entitled to deduct from rent payable by Tenant under the Lease the amount set forth in the supporting documentation plus interest at the Default Rate from the date of Landlord's receipt of Tenant's documentation), and (ii) if the service interruption caused by the gross negligence or willful misconduct of Landlord continues for a period of five (5) or more consecutive business days after Landlord's receipt of Tenant's Notice, Tenant shall be entitled to abatement of Rent as to any portion or portions of the Premises that are untenantable due to such service interruption (whether or not Landlord is attempting to cure same) until such time as such portion or portions are again rendered tenantable; such abatement shall commence on the sixth (6th) business day after Landlord's receipt of Tenant's Notice and shall continue until the space is again tenantable. 21. Indemnities. Tenant does hereby indemnify and save harmless Landlord ----------- against all claims for damages to persons or Property which are caused anywhere in the Building or on the Property caused by the negligence or willful misconduct of Tenant, or Tenant's Permitees, or which occur in the Premises (or arise out of actions taking place in the Premises) unless such damage is caused by the gross negligence or willful misconduct of Landlord, its agents, or employees. Landlord does hereby indemnify and hold Tenant harmless against all claims for damage to persons or property which occurs in the Building or the Property (other than in the Premises) if caused by the negligence or willful misconduct of Landlord, its agents or employees. The indemnities set forth hereinabove shall include the application to pay reasonable expenses incurred by the indemnified party, including, without limitation, reasonable, attorneys' and paralegal fees. The indemnities contained herein do not override the waivers contained in Section 22(d) below. 22. Tenant's Insurance: Waivers. --------------------------- (a) Tenant further covenants and agrees that from and after the date of delivery of the Premises from Landlord to Tenant, Tenant will carry and maintain, at its sole cost and expense, the following types of insurance, in the amounts specified and in the form hereinafter provided for: (1) Liability Insurance in the Commercial General Liability form (or reasonable equivalent thereto) covering the Premises and Tenant's use thereof against claims for personal injury or death, property damage and product liability occurring upon, in or about the Premises, such insurance to be written on an occurrence basis (not a claims made basis), to be in combined single limits amounts not less than $3,000,000 and to have general aggregate limits of not less than $5,000,000 for each policy year. The insurance coverage required under this Section 22(a)(1) shall, in addition, extend to any liability of Tenant arising out of the indemnities provided for in Section 21 and, if necessary, the policy shall contain a contractual endorsement to that effect. The general aggregate limits under the Commercial General Liability insurance -15- policy or policies must apply separately to the Premises and to Tenant's use thereof (and not to any other location or use of Tenant) and such policy shall contain an endorsement to that effect. The certificate of insurance evidencing the Commercial General Liability form of policy shall specify all endorsements required herein and shall specify on the face thereof that the limits of such policy applies separately to the Premises. (2) Insurance covering all of the items included in Tenant's leasehold improvements, heating, ventilating and air conditioning equipment maintained by Tenant, trade fixtures from time to time in, on or upon the Premises, and alterations, additions or changes made by Tenant pursuant to Section 12, in an amount not less than one hundred percent (100%) of their full replacement value from time to time during the Term, providing protection against perils included within the standard form of "all-risks" fire and casualty insurance policy, together with insurance against sprinkler damage, vandalism and malicious mischief. Any policy proceeds from such insurance shall be held in trust by Tenant's insurance company for the repair, construction and restoration or replacement of the property damaged or destroyed unless this Lease shall cease and terminate under the provisions of Section 28 of this Lease. (3) Workers' Compensation and Employer's Liability insurance affording statutory coverage and containing statutory limits with the Employer's Liability portion thereof to have minimum limits of $100,000.00. (b) All policies of the insurance provided for in Section 22(a) shall be issued in form reasonably acceptable to Landlord by insurance companies with a rating and financial size of not less than A-X in the most current available "Best's Insurance Reports", and licensed to do business in the state in which Landlord's Building is located. Each and every such policy: (1) shall name Landlord as an additional insured (as well as any mortgagee of Landlord and any other party reasonably designated by Landlord) and the coverage in (1) and (2) shall also name Landlord as loss payee. (2) shall (and a certificate thereof shall be delivered to Landlord at or prior to the execution of the Lease) be delivered to each of Landlord and any such other parties in interest within thirty (30) days after delivery of possession of the Premises to Tenant and thereafter within thirty (30) days prior to the expiration of each such policy, and, as often as any such policy shall expire or terminate. Renewal or additional policies shall be procured and maintained by Tenant in like manner and to like extent; (3) shall contain a provision that the insurer will give to Landlord and such other parties in interest at least thirty (30) days notice in writing in advance of any material change, cancellation, termination or lapse, or the effective date of any reduction in the amounts of insurance; and (4) shall be written as a primary policy which does not contribute to and is not in excess of coverage which Landlord may carry. (c) Any insurance provided for in Section 22(a) may be maintained by means of a policy or policies of blanket insurance, covering additional items or locations or insureds, provided, however, that: (1) Landlord and any other parties in interest from time to time designated by Landlord to Tenant shall be named as an additional insured thereunder as its interest may appear; (2) the coverage afforded Landlord and any such other parties in interest will not be reduced or diminished by reason of the use of such blanket policy of insurance; -16- (3) any such policy or policies [except any covering the risks referred to in Section 22(a)] shall specify therein (or Tenant shall furnish Landlord with a written statement from the insurers under such policy specifying) the amount of the total insurance allocated to the Tenant improvements and property more specifically detailed in Section 22(a); and (4) the requirements set forth in this Section 22 are otherwise satisfied. (d) Notwithstanding anything to the contrary set forth hereinabove, Landlord and Tenant do hereby waive any and all claims against one another for damage to or destruction of real or personal property to the extent such damage or destruction can be covered by "all risks" property insurance of the type described in Section 22(a)(2) above. Each party shall also be responsible for the payment of any deductible amounts required to be paid under the applicable "all risks" fire and casualty insurance carried by the party whose property is damaged. These waivers shall apply if the damage would have been covered by a customary "all risks" insurance policy, even if the party fails to obtain such coverage. The intent of this provision is that each party shall look solely to its insurance with respect to property damage or destruction which can be covered by "all risks" insurance of the type described in Section 22(a)(2). To further effectuate the provisions of this Section 22(d), Landlord and Tenant both agree to provide copies of this Lease (and in particular, these waivers) to their respective insurance carriers and to require such insurance carriers to waive all rights of subrogation against the other party with respect to property damage covered by the applicable "all risks" fire and casualty insurance policy. (e) Landlord shall maintain such insurance coverages as required by any institutional lender or lenders holding a mortgage encumbering its interest in the Property or, in the event no such mortgages exist, Landlord shall maintain at least $2,000,000 of Comprehensive General Liability Insurance, casualty insurance in an amount approximately equal to the replacement cost of the Building, in Landlord's reasonable opinion, and such other insurance coverages for the Building and the Property as it reasonably deems necessary or advisable. All premiums and other expenses of maintaining such insurance shall be Operating Expenses under Section 13 (b) 2 of this Lease. 23. Governmental Requirements. Tenant shall, at its own expense, promptly ------------------------- comply with all laws, rules, regulations, ordinances and requirements, including, without limitation, the Americans with Disabilities Act, of all municipal, local, county, state, federal and other applicable governmental authorities ("Governmental Requirements") made necessary by reason of Tenant's particular use and type of occupancy of the Premises. Landlord represents that, to its knowledge, as of the date of this Lease, the Building, the Premises and the parking areas are in compliance with Governmental Requirements. 24. Abandonment of Premises. In the event Tenant abandons or vacates the ----------------------- Premises for more than one hundred eighty (180) consecutive days, Landlord may elect to terminate this Lease and recapture all of the Premises, in which case this Lease shall terminate, the then remaining Security Deposit shall be returned to Tenant (after payment of expenses of repairing any damage to the Premises [except natural wear and tear occurring from normal use of the Premises, damage from casualty or condemnation] and any Rent or Additional Rent still then due) and the parties shall be relieved of any and all obligations hereunder except for those which specifically survive termination of this Lease. 25. Assignment and Subletting. ------------------------- (a) Except as provided below, Tenant may not, without the prior written consent of Landlord, which consent shall not be unreasonably withheld, assign this Lease or any interest hereunder, or sublet the Premises or any part thereof, or permit the use of the Premises by any party other than Tenant. Landlord shall be deemed to have reasonably withheld consent based on the following considerations: (i) the financial strength of the proposed transferee; (ii) the business reputation of the proposed transferee; (iii) whether the -17- use of the Premises by the proposed transferee will be consistent with the uses of other tenants in the Building; (iv) whether the transfer will violate an exclusive use granted to another tenant in the Building; (v) whether the proposed transferee is an existing tenant for the Building; and (vi) whether the proposed transferee is a prospective tenant for the Building. Any assignment, transfer or subletting by Tenant which is consented to by Landlord shall not relieve or release Tenant from any liability hereunder except as provided in Section 25(b). In conjunction with a sale by Tenant of substantially all of its assets, Tenant may assign this Lease to the entity or person purchasing such assets provided such entity or person assumes each and every obligation of Tenant hereunder and has a "Net Worth," as defined below, equal to or greater than Tenant as of the date of such sale, and such assignment shall not be subject to Landlord's approval (other than a review by Landlord of the assignee's Net Worth) and shall not be subject to the recapture provisions set forth below. In the event that Tenant is a corporation or entity other than an individual, any sale of a majority or controlling interest in Tenant shall be considered an assignment for purposes of this paragraph unless at the time of such sale Tenant's securities are publicly traded or such sale is made in conjunction with or as a result of a public offering of Tenant's securities, in which case such sale shall not be considered an assignment for purposes of this paragraph. Consent to one assignment or sublease shall not destroy or waive this provision, and all later assignments and subleases shall likewise be made only upon the prior written consent of Landlord. Subtenants or assignees shall become liable to Landlord for all obligations of Tenant hereunder, without relieving Tenant's liability hereunder and, in the event of any default by Tenant under this Lease which causes Landlord to terminate this Lease, Landlord may, at its option, but without any obligation to do so, elect to treat such sublease or assignment as a direct Lease with Landlord. In addition, upon any request by Tenant for Landlord's consent to an assignment or sublease, Landlord may elect, within thirty (30) days after any request by Tenant for Landlord's consent to an assignment or sublease, to terminate this Lease and recapture all of the Premises (in the event of an assignment request) or the applicable portion of the Premises (in the event of a subleasing request); provided, however, if Landlord notifies Tenant that Landlord elects to exercise this recapture right, Tenant may, within five (5) business days of its receipt of Landlord's notice, notify Landlord that Tenant withdraws its request to sublease or assign, in which case Tenant shall continue to lease all of the Premises, subject to the terms of this Lease and Landlord's recapture notice shall be null and void. (b) Notwithstanding anything contained herein to the contrary, Tenant shall be entitled to sublet any or all of the Premises pursuant to the terms of this Lease or assign all of its rights, duties and obligations hereunder: (i) to a subsidiary of Tenant so long as Tenant remains liable for each any every obligation hereunder (and such subletting shall not be subject to Landlord's recapture right referenced above); or (ii) subject to Landlord's reasonable consent with respect to the items in Section 25(a)(ii) through (vi), above, to a third party if: (A) the Net Worth of such subtenant/assignee is equal to or greater than that of the Tenant as of the date hereof; and (B) the proposed subtenant replaces the Cash Deposit plus the remaining amount of the "LOC," as defined below, then required to be in place assuming the Landlord has not drawn on it. Upon satisfaction of the preceding conditions, Tenant shall be released from any future liability hereunder for that portion of the Premises sublet to the subtenant or assigned. Net Worth shall be defined as financial assets including bank accounts and certificates of deposit, marketable securities traded on major exchanges, U.S. government and municipal bonds, and accounts receivable minus unsecured debt and liabilities and debt secured in whole or in part by financial assets as of the sublet date. In connection with (B), above, in the event that Tenant shall sublet the Premises or assign this Lease to a proposed subtenant/assignee that has a financial condition acceptable to Landlord, in its sole discretion, on the date of such sublet or assignment, the proposed subtenant/assignee shall not be obligated to replace the LOC then required to be in place. (c) If Landlord consents to an assignment by Tenant of this Lease or any interest hereunder, or consents to a sublet of the Premises or any part thereof, or permits the use of the Premises by any party other than Tenant, or if the Premises are otherwise sublet or assigned as permitted in this Section 25, all consideration paid in respect of a sublet or assignment shall be retained by Landlord, provided, however, that so long as Tenant is not in default hereunder, in the event Landlord receives consideration ("Excess Consideration") in excess of the amounts due to Landlord under this Lease over the remaining Term (as the -18- same may have been extended), Tenant shall be entitled to recover its "Marketing Costs" to the extent of such Excess Consideration, as and when received by Landlord. Marketing Costs shall be those customary and usual marketing expenses and brokerage fees incurred by Tenant in obtaining a subtenant or assignee 26. Default. If Tenant shall default in the payment of Rent herein reserved ------- when due and fails to cure such default within five (5) days after written notice of such default is given to Tenant by Landlord; or if Tenant shall be in default in performing any of the terms or provisions of this Lease other than the provisions requiring the payment of Rent, and fails to cure such default within thirty (30) days after written notice of such default is given to Tenant by Landlord (or, if such default cannot be cured within thirty (30) days [other than a default due to the failure to pay Rent or any other sum of money in which case there shall be no additional cure time], Tenant shall not be in default if Tenant promptly commences and diligently proceeds the cure to completion as soon as possible and in all events within one hundred twenty (120) days); or if Tenant is adjudicated a bankrupt; or in the event an assignment for the benefit of creditors is made by Tenant; or if a permanent receiver is appointed for Tenant's Property and such receiver is not removed within ninety (90) days after written notice from Landlord to Tenant to obtain such removal; or if, whether voluntarily or involuntarily, Tenant takes advantage of any debtor relief proceedings under any present or future law, whereby the Rent, Additional Rent or any part thereof, is, or is proposed to be, reduced or payment thereof deferred; or if Tenant's effects should be levied upon or attached and such levy or attachment is not satisfied or dissolved within thirty (30) days after written notice from Landlord to Tenant to obtain satisfaction thereof; or failure to comply within thirty (30) days after written notice from Landlord to Tenant with any other term or provision contract or agreement between Landlord and Tenant (or, if such default cannot be cured within thirty (30) days [other than a default due to the failure to pay Rent or any other sum of money in which case there shall be no additional cure time], Tenant shall not be in default if Tenant promptly commences and diligently proceeds the cure to completion as soon as possible and in all events cures any such default within one hundred twenty (120) days after written notice from Landlord); or, if Tenant is an individual, in the event of the death of the individual and the failure of the executor, administrator or personal representative of the estate of the deceased individual to have assigned the Lease within three (3) months after the death to an assignee approved by Landlord; then, and in any of said events, Landlord, at its option, may exercise any or all of the remedies set forth in Section 27 below. 27. Remedies. Upon the occurrence of any default set forth in Section 26 -------- above which is not cured by Tenant within the applicable cure period provided therein, if any, Landlord may exercise all or any of the following remedies: (a) terminate this Lease by giving Tenant written notice of termination, in which event this Lease shall terminate on the date specified in such notice and all rights of Tenant under this Lease shall expire and terminate as of such date, Tenant shall remain liable for all obligations under this Lease up to the date of such termination and Tenant shall surrender the Premises to Landlord on the date specified in such notice, and if Tenant fails to so surrender, Landlord shall have the right, without notice, to enter upon and take possession of the Premises and to expel and remove Tenant and its effects without being liable for prosecution or any claim of damages therefor; (b) terminate this Lease as provided in the immediately preceding subsection and recover from Tenant all damages Landlord may incur by reason of Tenant's default, the then present value of the following: (i) the total Rent which would have been payable hereunder by Tenant for the period beginning with the day following the date of such termination and ending with the Expiration Date of the term as originally scheduled hereunder, minus (ii) the aggregate reasonable rental value of the Premises for the same period (as determined by a real estate broker licensed in the State of Florida not affiliated with Landlord, who has at least ten (10) years experience, immediately prior to the date in question evaluating commercial office space, taking into account all relevant factors including, without limitation, the length of the remaining Term, the then current market conditions in the general area, the likelihood of reletting for a period equal to -19- the remainder of the Term, net effective rates then being obtained by landlords for similar type space in similar buildings in the general area, vacancy levels in the general area, current levels of new construction in the general area and how that would affect vacancy and rental rates during the period equal to the remainder of the Term and inflation), plus (iii) the costs of recovering the Premises, and all other expenses incurred by Landlord due to Tenant's default, including, without limitation, reasonable attorneys' fees, plus (iv) the unpaid Rent earned as of the date of termination, plus interest, all of which sum shall be immediately due and payable by Tenant to Landlord; (c) without terminating this Lease, and without notice to Tenant, Landlord may in its own name, but as agent for Tenant enter into and take possession of the Premises and re-let the Premises, or a portion thereof, as agent of Tenant, upon any terms and conditions as reasonably determined by Landlord. Upon any such re-letting, all rentals received by Landlord from such re-letting shall be applied first to the costs incurred by Landlord in accomplishing any such re-letting, and thereafter shall be applied to the Rent owed by Tenant to Landlord during the remainder of the term of this Lease and Tenant shall pay any deficiency between the remaining Rent as and when due hereunder and the amount received by such re-letting; and/or (d) pursue such other remedies as are available at law or in equity other than intentionally allowing the Premises to remain unoccupied and collect Rent from Tenant as it becomes due. 28. Destruction or Damage. --------------------- (a) If the Building or the Premises are rendered totally untenantable due to a service interruption off the Property ("Casualty Interruption") or are totally destroyed by storm, fire, earthquake, or other casualty, or damaged to the extent that, in Landlord's reasonable opinion the damage cannot be restored within two hundred forty (240) days of the date the damage occurred, or if the damage is not covered by standard "all risks" property insurance, or if the Landlord's lender requires that the insurance proceeds be applied to its loan, Landlord and Tenant shall each have the right to terminate this Lease effective as of the date of such destruction or damage by written notice to the other on or before sixty (60) days following the date of such damage and Rent and Additional Rent shall cease as of the date of such casualty. Landlord shall provide Tenant with notice within forty five (45) days following the date of the damage of the estimated time needed to restore, whether the loss is covered by Landlord's insurance coverage and whether or not Landlord's lender requires the insurance proceeds be applied to its loan. (b) If the Premises are damaged by any such casualty or casualties but neither Landlord nor Tenant is entitled to or does not terminate this Lease as provided in subparagraph (a) above, this Lease shall remain in full force and effect. Landlord shall notify Tenant in writing within forty five (45) days of the date of the damage that the damage will be restored (and will include Landlord's good faith estimate of the date the restoration will be complete), in which case Rent and Additional Rent shall abate as to any portion of the Premises which is not usable, and Landlord shall restore the Premises to substantially the same condition as before the damage occurred, whereupon full Rent and Additional Rent shall recommence. (c) In connection with any restoration under this Section 28, subject to the other provisions of this Lease, including force majeure, Landlord shall complete restoration of the Premises within three hundred sixty (360) days from commencement of such restoration. In the event Landlord does not complete restoration of the Premises (or if the Casualty Interruption is not cured) within three hundred sixty (360) days from commencement of such restoration, Tenant shall be entitled to terminate this Lease provided Tenant provides written notification to Landlord of Tenant's intent to terminate this Lease within thirty (30) days after expiration of such three hundred sixty (360) day period. In the event Tenant does not notify Landlord of Tenant's intent to terminate this Lease within such thirty (30) day period, time being of the essence, Tenant's right to terminate this Lease shall terminate and be null and void. -20- 29. Eminent Domain. If the whole of the Building or Premises, or such -------------- portion thereof as will make the Building or Premises totally unusable in the reasonable judgment of Landlord or Tenant for its intended purposes, is condemned or taken by any legally constituted authority for any public use or purpose, then in either of said events, each of Landlord and Tenant may terminate this Lease by written notice to the other and the Term hereby granted shall cease from that time when possession thereof is taken by the condemning authorities, and Rent shall cease as of that date. If a portion of the Building or Premises is so taken, but not such amount as will make the Premises unusable in the reasonable judgment of Landlord for the purposes herein leased, or if Landlord elects not to terminate this Lease, this Lease shall continue in full force and effect and the Rent shall be reduced prorata in proportion to the amount of the Premises so taken. The remaining Premises must be reasonably sufficient to enable Tenant to operate its business in substantially the same manner as prior to the condemnation or taking. Tenant shall have no right or claim to any part of any award made to or received by Landlord for such condemnation or taking, and all awards for such condemnation or taking shall be made solely to Landlord. Tenant shall, however, have the right to pursue any separate award that does not reduce the award to which Landlord is entitled. 30. Service of Notice. Deleted. ----------------- 31. Mortgagee's Rights. ------------------ (a) Tenant agrees that this Lease shall be subject and subordinate (i) to any mortgage, deed to secure debt or other security interest now encumbering the Property and to all advances which may be hereafter made, to the full extent of all debts and charges secured thereby and to all renewals or extensions of any part thereof, and to any mortgage, deed to secure debt or other security interest which any owner of the Property may hereafter, at any time, elect to place on the Property; (ii) to any assignment of Landlord's interest in the leases and rents from the Building or Property which includes the Lease which now exists or which any owner of the Property may hereafter, at any time, elect to place on the Property; and (iii) to any Uniform Commercial Code Financing Statement covering the personal property rights of Landlord or any owner of the Property which now exists or any owner of the Property may hereafter, at any time, elect to place on the foregoing personal property (all of the foregoing instruments set forth in (i), (ii) and (iii) above being hereafter collectively referred to as "Security Documents"). Tenant agrees within fifteen (15) days after request of the holder of any Security Documents ("Holder") to hereafter execute any documents which the counsel for Landlord or Holder may deem reasonably necessary to evidence the subordination of the Lease to the Security Documents. If Tenant fails to execute any such requested documents, Landlord or Holder is hereby empowered to execute such documents in the name of Tenant evidencing such subordination, as the act and deed of Tenant, and this authority is hereby declared to be coupled with an interest and not revocable. (b) In the event of a foreclosure pursuant to any Security Documents, Tenant shall at the election of the Landlord, thereafter remain bound pursuant to the terms of this Lease as if a new and identical Lease between the purchaser at such foreclosure ("Purchaser"), as landlord, and Tenant, as tenant, had been entered into for the remainder of the Term hereof and Tenant shall attorn to the Purchaser upon such foreclosure sale and shall recognize such Purchaser as the Landlord under the Lease. Such attornment shall be effective and self-operative without the execution of any further instrument on the part of any of the parties hereto. Tenant agrees, however, to execute and deliver at any time and from time to time, upon the request of Landlord or of Holder, any instrument or certificate that may be reasonably necessary or appropriate in any such foreclosure proceeding or otherwise to evidence such attornment. (c) If the Holder of any Security Document or the purchaser upon the foreclosure of any of the Security Documents shall succeed to the interest of Landlord under the Lease, such Holder or Purchaser shall have the same remedies, by entry, action or otherwise for the non-performance of any agreement contained in the Lease, for the recovery of Rent, Additional Rent or for any other default or event of default hereunder that Landlord had or would have had if any such Holder or Purchaser had not succeeded -21- to the interest of Landlord. Any such Holder or Purchaser which succeeds to the interest of Landlord hereunder, shall not be (a) liable for any act or omission of any prior Landlord (including Landlord); or (b) subject to any offsets or defenses which Tenant might have against any prior Landlord (including Landlord). Nothing herein shall relieve Holder from any obligations under this Lease, to the extent such obligations arise between the time it succeeds to the interest of the landlord through the time it transfers its interest to another party. (d) Tenant hereby acknowledges that if the interest of Landlord hereunder is covered by an assignment of Landlord's interest in Lease, Tenant shall pay all Rent due and payable under the Lease directly to the Holder of the assignment of Landlord's interest in Lease upon written notification of the exercise of the rights thereunder by the Holder thereof. (e) Notwithstanding anything to the contrary set forth in this Section 31, the Holder of any security Documents shall have the right, at any time, to elect to make this Lease superior and prior to its Security Document. No documentation, other than written notice to Tenant, shall be required to evidence that the Lease has been made superior and prior to such Security Documents, but Tenant hereby agrees to execute any documents ("Subordination Agreement") reasonably requested by Landlord or Holder to acknowledge that the Lease has been made superior and prior to the Security Documents. In addition, Tenant's subordination to the interest of a Holder of the Security Documents as provided in subparagraph (a) above, and Tenant's agreement to attorn as provided in subparagraph (b) above, are expressly conditioned upon Landlord's providing Tenant a nondisturbance agreement from the Holder of such Security Documents substantially in the form attached hereto as Exhibit "E". Landlord represents ----------- that the only existing Holder of the Security Documents as the date of execution of this Lease is NationsBank. Upon Tenant's request], Landlord agrees to obtain such a nondisturbance agreement from NationsBank, and from any other Holder, and to deliver such nondisturbance agreements to Tenant. 32. Estoppels --------- (a) Tenant's Estoppel. From time to time, upon not less than ten (10) ----------------- days prior written request by Landlord, Tenant shall execute, acknowledge and deliver to Landlord a written statement certifying that this Lease is unmodified and in full force and effect (or, if there have been modifications, that the same is in full force and effect as modified and stating the modifications), the dates to which the Rent has been paid, that to Tenant's knowledge, Tenant is not in default hereunder and has no offsets or defenses against Landlord under this Lease, and whether or not to the best of Tenant's knowledge Landlord is in default hereunder (and if so, specifying the nature of the default), it being intended that any such statement delivered pursuant to this paragraph may be relied upon by a prospective purchaser of Landlord's interest or by a mortgagee of Landlord's interest or assignee of any security deed upon Landlord's interest in the Premises. (b) Landlord's Estoppel. Landlord shall, from time to time, upon not ------------------- less than ten (10) days prior written request by Tenant, execute, acknowledge and deliver to Tenant a written statement certifying that this Lease is unmodified and in full force and effect (or, if there have been modifications, that the same is in full force and effect as modified and stating the modifications), the dates to which the Rent has been paid, that to Landlord's knowledge, whether or not Landlord is in default hereunder, and to Landlord's knowledge, whether or not it has any offsets or defenses against Tenant under this Lease, and whether or not to Landlord's knowledge Tenant is in default hereunder (and if so, specifying the nature of the default). If Landlord fails to deliver such statement or objections thereto within such ten (10) day period, the statement delivered by Tenant shall conclusively be deemed to be correct and accurate. 33. Attorney's Fees. In connection with any proceeding hereunder, the --------------- prevailing party shall be entitled to recover, on demand, all costs, expenses and fees, including reasonable attorneys' and paralegal fees through all trial and appellate levels and court costs, incurred in connection therewith. -22- 34. Parking. No rights to specific parking spaces are granted under this ------- Lease; however, subject to Landlord's rights pursuant to the last sentence of this Section 34, Tenant shall be entitled to use up to five (5) spaces per each 1,000 rentable square feet of space in the Premises (136 total spaces) in the parking facilities located on the Property. All parking spaces provided to Tenant shall be unreserved and are to be used by Tenant, its employees and invitees in common with the other tenants of the Building and their employees and invitees. Landlord reserves the right to build improvements upon, reduce the size of, relocate, reconfigure, eliminate, and/or make alterations or additions to such parking facilities at any time and Landlord may also grant such easements for ingress and egress through designated portions of the parking areas within the Property, for the benefit of any other buildings in the Project, as Landlord, in its sole discretion, deems necessary or desirable, so long as Tenant's access and proximity to the parking facilities is not materially and adversely affected for an unreasonable period of time. The use of the parking spaces is provided by Landlord to Tenant without additional charge. 35. Storage. If Landlord makes available to Tenant any storage space ------- outside the Premises, anything stored therein shall be wholly at the risk of Tenant, and Landlord shall have no responsibility or liability for the items stored therein. 36. Waste Disposal. -------------- (a) All normal trash and waste (i.e., waste that does not require special handling pursuant to subparagraph (b) below) shall be disposed of through the janitorial service. (b) Tenant shall be responsible for the removal and disposal of any waste in the Premises or elsewhere caused by Tenant, its employees, agents or invitees, deemed by any governmental authority having jurisdiction over the matter to be hazardous or infectious waste or waste requiring special handling, such removal and disposal to be in accordance with any and all applicable Governmental Requirements. Tenant agrees to separate and mark appropriately all waste to be removed and disposed of through the janitorial service pursuant to (a) above and hazardous, infectious or special waste to be removed and disposed of by Tenant pursuant to this subparagraph (b). Tenant hereby indemnifies and holds harmless Landlord from and against any loss, claims, demands, damage or injury Landlord may suffer or sustain as a result of Tenant's failure to comply with the provisions of this subparagraph (b). 37. Surrender of Premises. Whenever under the terms hereof Landlord is --------------------- entitled to possession of the Premises, Tenant at once shall surrender the Premises and the keys thereto to Landlord in the same condition as on the Commencement Date hereof, natural wear and tear only excepted, and Tenant shall, if required pursuant to Section 12 hereof, remove all of its personalty therefrom. Landlord may forthwith re-enter the Premises and repossess itself thereof and remove all persons and effects therefrom, using such force as may be necessary without being guilty of forcible entry, detainer, trespass or other tort. Tenant's obligation to observe or perform these covenants shall survive the expiration or other termination of the Term of this Lease. If the last day of the Term of this Lease or any renewal falls on Sunday or a legal holiday, this Lease shall expire on the business day immediately preceding. 38. Cleaning Premises. Upon vacating the Premises, Tenant agrees to return ----------------- the Premises to Landlord broom clean and in the same condition when Tenant's possession commenced, natural wear and tear, damage caused by casualty and condemnation excepted, regardless of whether any Security Deposit (as defined in Section 44 below) has been forfeited. 39. No Estate In Land. Deleted. ----------------- 40. Cumulative Rights. All rights, powers and privileges conferred ----------------- hereunder upon the parties hereto shall be cumulative but not restrictive to those given by law. -23- 41. Paragraph Titles; Severability. The paragraph titles used herein are ------------------------------ not to be considered a substantive part of this Lease, but merely descriptive aids to identify the paragraph to which they refer. Use of the masculine gender includes the feminine and neuter, and vice versa, where necessary to impart contextual continuity. If any paragraph or provision herein is held invalid by a court of competent jurisdiction, all other paragraphs or severable provisions of this Lease shall not be affected thereby, but shall remain in full force and effect. 42. Damage or Theft of Personal Property. All personal property brought ------------------------------------ into the Premises shall be at the risk of the Tenant only and Landlord shall not be liable for theft thereof or any damage thereto occasioned by any acts of co-tenants, or other occupants of the Building, or any other person, except, with respect to damage to the Premises, as may be occasioned by the negligent or willful act of the Landlord, its employees and agents. 43. Holding Over. In the event Tenant remains in possession of the Premises ------------ after the expiration of the Term hereof, or of any renewal term, with Landlord's written consent, Tenant shall be a tenant at will and such tenancy shall be subject to all the provisions hereof, except that the monthly rental for the first month of any such holdover by Tenant shall be 150% of the monthly Base Rent payable hereunder upon expiration of the Term hereof, or of any renewal term, and 200% of the monthly Base Rent payable hereunder upon expiration of the Term hereof, or of any renewal term, for each successive month thereafter. In the event Tenant remains in possession of the Premises after the expiration of the Term hereof, or any renewal term, without Landlord's written consent, Tenant shall be a tenant at sufferance and may be evicted by Landlord without any notice, but Tenant shall be obligated to pay rent for such period that Tenant holds over without written consent at the same rate provided in the previous sentence and shall also be liable for any and all other damages Landlord suffers as a result of such holdover including, without limitation, the loss of a prospective tenant for such space. There shall be no renewal of this Lease by operation of law or otherwise. Nothing in this Section shall be construed as a consent by Landlord for any holding over by Tenant after the expiration of the Term hereof, or any renewal term. 44. Security Deposit. Tenant shall pay Landlord the sum of Forty-Nine ---------------- Thousand Six Hundred Six Dollars (49,606.00) (the "Cash Deposit") as evidence of good faith on the part of Tenant in the fulfillment of the terms of this Lease, which shall be held by the Landlord during the Term of this Lease, or any renewal thereof. Under no circumstances will Tenant be entitled to any interest on the Security Deposit. In addition, Tenant, concurrently with the execution of this Lease, shall also provide to Landlord, a additional security, a letter of credit (the "LOC") in the face amount of Dollars ( ) from a ------------- ----- financial institution located in Miami-Dade or Broward County, Florida, and in form and substance reasonably satisfactory to Landlord. (The Cash Deposit and the LOC are hereinafter collectively referred to as "Security Deposit"). The LOC shall be for a term of five and one-half (5 1/2) years from the Commencement Date, and subject to the provisions of this Section 44 and provided Tenant is not in default hereunder beyond any applicable cure periods, the LOC shall be reduced by Dollars ( ) on the eighteenth (18th) month after ---------- ------- the Commencement Date and by Dollars ( ) on eac h twelfth ------------ --------- (12th) month thereafter. The Security Deposit may be used by Landlord (and the Landlord may draw on the LOC), at its discretion, to apply to any amount owing to Landlord hereunder, that is not paid prior to the expiration of any applicable cure or grace periods, or to pay the expenses of repairing any damage to the Premises, except natural wear and tear occurring from normal use of the Premises or damage due to casualty (not caused by Tenant or Tenant's Permitees) or condemnation, which exists on the day Tenant vacates the Premises, but this right shall not be construed to limit Landlord's right to recover additional sums from Tenant for damages to the Premises. In addition to any other rights available to Landlord hereunder, the Security Deposit (including the LOC) may be used by Landlord, at its discretion, if this Lease should for any reason whatsoever be terminated due to Tenant's default prior to the normal Expiration Date of the original term, or of any renewal thereof. If there are no payments to be made from the Security Deposit -24- as set out in this paragraph, or if there is any balance of the Security Deposit remaining after all payments have been made, the Security Deposit, or such balance thereof remaining, will be refunded to the Tenant within thirty (30) days after fulfillment by Tenant of all obligations hereunder. In no event shall Tenant be entitled to apply the Security Deposit to any Rent due hereunder. In the event of an act of bankruptcy by or insolvency of Tenant, or the appointment of a receiver for Tenant or a general assignment for the benefit of Tenant's creditors, then the Security Deposit shall be deemed immediately assigned to Landlord. The right to retain the Security Deposit (and draw on the LOC) shall be in addition and not alternative to Landlord's other remedies under this Lease or as may be provided by law and shall not be affected by summary proceedings or other proceedings to recover possession of the Premises. Upon sale or conveyance of the Building, Landlord will transfer or assign the Security Deposit (Including the balance of the LOC, if any) to any new owner of the Premises, such new owner of the Premises will assume Landlord's obligations for the Security Deposit and upon such transfer and assumption all liability of Landlord for the Security Deposit shall terminate. Landlord shall be entitled to commingle the Security Deposit with its other funds. 45. Building Allowance and Tenant's Plans. On or before February 26, 1999, ------------------------------------- Tenant shall submit to landlord its space plans ("Space Plans") for the improvements ("Tenant improvements") which shall comply with all Governmental Ordinances, including the Americans with Disabilities Act. Landlord shall approve or reject the Space Plans in writing, within five (5) business days of Landlord's receipt thereof, with Landlord's approval not to be unreasonably withheld, delayed or conditioned. (a) (i) If Landlord fails to respond in writing within five (5) business days of Tenant's initial delivery of Space Plans, and after delivery of the notice required hereunder, Space Plans shall be deemed approved. If Landlord rejects all or any portion of Space Plans, Landlord shall outline with reasonable specificity, Its objections, and Tenant shall modify or amend Space Plans accordingly. Any and all amendments and modifications to Space Plans shall be submitted to Landlord for approval, and shall be approved or rejected by Landlord, in the same manner as the initial delivery thereof. (ii) Landlord shall submit to Tenant final plans and specifications (Tenant's Plans") for the Tenant improvements. Tenant shall approve or reject the Tenant's Plans in writing, within five (5) business days of Tenant's receipt thereof, with Tenant's approval not to be unreasonably withheld, delayed or conditioned. If Tenant fails to respond in writing within five business (5) days of Landlord's delivery of Tenant's Plans, the Tenant's Plans shall be deemed approved. If Tenant rejects all or any portion of Tenant's Plans, Tenants shall outline with reasonable specificity, its objections, and Landlord shall modify or amend Tenant Plans accordingly, Any and all amendments and modifications to Tenant's Plans shall be submitted to Tenant for approval, and shall be approved or rejected by Tenant within three (3) business days of submission. Tenant hereby appoints Alexander Tellez as the authorized representative of Tenant for purposes of dealing with Landlord with respect to all matters involving, directly or indirectly, the Space Plans and the Tenant's Plans. (iii) In connection with the preparation of the Space Plans, Landlord agrees to reimburse Tenant up to Fifteen Cents ($0.15) per rentable square foot (27,058 rentable square feet) or a total of Four Thousand Fifty Eight and 70/00 Dollars ($4,058.70). Landlord shall have the right to require paid Invoices and such evidence of payment as may be reasonably required by Landlord. In connection with the preparation of Tenant's Plans, upon receipt of a building permit for the Tenant improvements, Tenant agrees to reimburse Landlord for architectural and engineering fees incurred by Landlord in excess of One Dollar and 60/00 ($1.60) per rentable square foot (27,058 rentable square feet) or a total of Forty Three Thousand Two Hundred Ninety Two and 80/00 Dollars ($43,292.80). Tenant shall have the right to require paid invoices and such evidence of payment as may be reasonably required by Tenant. -25- (b) All Tenant Improvements shall be made in accordance with Tenant's Plans. Provided that Tenant is not in default of this Lease, Landlord shall provide Tenant with an improvement allowance of Eighteen Dollars ($18.00) per usable square foot or a total of Four Hundred Eighty Seven Thousand Forty Four and 00/100 Dollars ($487,044.00) (the "TI Allowance"), and Landlord shall complete at its cost the "Base Building Improvements," as outlined on Exhibit ------- "F" attached hereto. Tenant agrees to reimburse Landlord for all costs, expenses --- and fees ("Excess TI Costs") to complete the Tenant Improvements in excess of the TI Allowance as follows: (1) twenty-five percent (25%) of said Excess TI Costs will be paid to Landlord upon completion of thirty percent (30%) of the Tenant Improvements within thirty (30) days following submission of proof of completion of such portion of the work. (2) twenty-five percent (25%) of said Excess TI Costs will be paid to Landlord upon completion of sixty percent (60%) of the Tenant Improvements within thirty (30) days following submission of proof of completion of such portion of the work (3) thirty percent (30%) of said Excess TI Costs will be paid to Landlord upon completion of ninety percent (90%) of the Tenant Improvements within thirty (30) days following submission of proof of completion of the work. (4) The remaining twenty percent (20%) shall be paid within two (2) business days after completion of the Tenant Improvements and delivery of an unconditional, permanent Certificate of Occupancy but in all events prior to occupancy of the Premises by Tenant. (c) Tenant and its contractors will be permitted by Landlord to enter the Premises two (2) weeks prior to the estimated completion date of the Tenant Improvements, in Landlord's reasonable determination, for the purpose of installing its fixtures and other equipment, provided (x) Tenant shall have obtained Landlord's approval of the plans for such work; and (y) Tenant shall have deposited with Landlord the policies or certificates of insurance required in Section 22 of the lease Agreement. Between the Effective Date and the Commencement Date, the Tenant shall perform all duties and obligations required by this Lease, including, without limitation, those provisions relating to insurance and indemnification, saving and excepting only the obligation to pay Base Rent and Additional Rent or any other event beyond Landlord's or Tenant's control, which obligations shall commence as provided in Section 4. (d) In accordance with the applicable provisions of the Florida Construction Lien Law and specifically Florida Statutes Section 713.10, no work performed by Tenant pursuant to this lease Agreement, whether in the nature of erection, construction, alteration or repair, shall be deemed to be for the immediate use and benefit of Landlord so that no mechanic's or other lien shall be allowed against the Building or the estate of Landlord created hereunder by reason of any consent given by Landlord to Tenant to improve the Premises. Tenant agrees to advise any contractor, materialman or subcontractor performing work on behalf of Tenant of this provision exculpating Landlord from liability for such liens. In the event any mechanic's or other lien shall at any time be filed against the Premises by reason of work, labor, services, or materials performed or furnished, or alleged to have been performed or furnished, to Tenant or to anyone holding the Premises through or under Tenant, Tenant shall forthwith cause the same to be discharged of record or bonded to the satisfaction of Landlord. If Tenant shall fail to cause such lien forthwith to be so discharged or bonded within thirty (30) days after written notice from Landlord of the filing thereof, then, in addition to any other right or remedy of Landlord, Landlord may bond or discharge the same by paying the amount claimed to be due, and the amount so paid by Landlord including reasonable attorneys' fees incurred by Landlord either defending against such lien or in the procuring the discharge of such lien, together with interest thereon at the Default Rate, shall be due and payable by Tenant to Landlord as Additional Rent. -26- 46. Rules and Regulations. The rules and regulations in regard to the --------------------- Building, annexed hereto, and all reasonable rules and regulations which Landlord may hereafter, from time to time, adopt and promulgate for the government and management of said Building, are hereby made a part of this Lease and shall, during the said term, be observed and performed by Tenant, its agents, employees and invitees. Notwithstanding any provision to the contrary provided in this Lease, any additions or modifications to the rules and regulations by Landlord shall be consistent with first-class office buildings in the A/WD Submarket and uniformly enforced against all tenants of said Building. 47. Quiet Enjoyment. Tenant, upon payment in full of the required Rent and --------------- full performance of the terms, conditions, covenants and agreements contained in this Lease, shall peaceably and quietly have, hold and enjoy the Premises during the term hereof. Landlord shall not be responsible for the acts or omissions of any other tenant, Tenant or third party that may interfere with Tenant's use and enjoyment of the Premises. 48. Entire Agreement. This Lease contains the entire agreement of the ---------------- parties and no representations, inducements, promises or agreements, oral or otherwise, between the parties not embodied herein shall be of any force or effect. 49. Limitation of Liability. In the event of a sale of the Building, or an ----------------------- assignment of this Lease, a demise of the Building and/or the land, or other transfer of the Lease, the Building and/or the Project, Landlord shall be and hereby is entirely freed and relieved of all further obligations hereunder. It is specifically understood and agreed that there shall be no personal and or entity liability on behalf Landlord, or any of Landlord's partners, officers, directors, shareholders, members or representatives with respect to any of the covenants, conditions, or provisions of this Lease. In the event of a breach or default by Landlord of any of its obligations under this Lease, Tenant shall look solely to the equity of Landlord in the Building and the Property for the satisfaction of Tenant's remedies, except in the case of any liability for the return of the Security Deposit as required pursuant to this Lease which shall not be limited to the equity of the Landlord in the Building and the Property. 50. Submission of Agreement. Submission of this Lease to Tenant for ----------------------- signature does not constitute a reservation of space or an option to acquire a right of entry. This Lease is not binding or effective until execution by and delivery to both Landlord and Tenant (the "Effective Date"). 51. Authority. If Tenant executes this Lease as a corporation, limited --------- partnership, limited liability company or any other type of entity, each of the persons executing this Lease on behalf of Tenant does hereby personally represent and warrant that Tenant is a duly organized and validly existing corporation, that Tenant is qualified to do business in the State of Florida, that Tenant has full right, power and authority to enter into this Lease, and that each person signing on behalf of Tenant is authorized to do so. In the event any such representation and warranty is false, all persons who execute this Lease shall be individually, jointly and severally, liable as Tenant. Upon Landlord's request, Tenant shall provide Landlord with evidence reasonably satisfactory to Landlord confirming the foregoing representations and warranties. Landlord hereby warrants and represents to Tenant that Landlord is a corporation duly organized, validly existing and qualified to do business in the State of Florida. Further, Landlord has full right, power and authority to enter into this Lease, and that each person signing on behalf of Landlord is authorized to do so. Upon Tenant's request, Landlord shall provide Tenant with evidence reasonably satisfactory to Tenant confirming the foregoing representations and warranties. 52. Relocation. Deleted. ---------- 53. Broker Disclosure. Codina Realty Services, Inc. - Oncor International, ----------------- a real estate broker licensed in the State of Florida, has acted as agent for Landlord in this transaction and is to be paid -27- a commission by Landlord pursuant to a separate agreement. Cushman & Wakefield of Florida, Inc., a real estate broker licensed in the State of Florida, has acted as agent for Tenant in this transaction and is to be paid a commission by Landlord pursuant to a separate agreement. Landlord represents that it has dealt with no other broker other than the broker(s) identified herein. Landlord agrees that, if any other broker makes a claim for a commission based upon the actions of Landlord, Landlord shall indemnify, defend and hold Tenant harmless from any such claim. Tenant represents that it has dealt with no broker other than the broker(s) identified herein. Tenant agrees that, if any other broker makes a claim for a commission based upon the actions of Tenant, Tenant shall indemnify, defend and hold Landlord harmless from any such claim. 54. Notices. Any notice which is required or permitted to be given by ------- either party under this Lease shall be in writing and must be given only by certified mail, return receipt requested, by hand delivery to the President, Vice President, Secretary, or Treasurer, or by nationally recognized overnight courier service at the addresses set forth below. Any such notice shall be deemed given two (2) days after deposit for delivery in the case of delivery by certified mail and upon receipt if delivered in accordance with the other permitted methods described above. The time period for responding to any such notice shall begin on the date the notice is deemed given as provided hereinabove, but refusal to accept delivery or inability to accomplish delivery because the party can no longer be found at the then current notice address, shall be deemed receipt. Either party may change its notice address by notice to the other party in accordance with the terms of this Section 54. The following are the initial notice addresses for each party: Landlord's Notice Address: CODINA WEST DADE DEVELOPMENT CORP., NO.4 c/o Codina Real Estate Management, Inc. 8323 N.W. 12th Street, Suite 115 Miami, Florida 33128 With a copy to: BERMAN WOLFE & RENNERT, P.A. 100 Southeast Second Street, Suite 3500 Miami, Florida 33131-2130 Attn: Leon J. Wolfe, Esq. Tenant's Notice Address: CELLIT, INC. Westside Plaza II 8300 N.W. 33(rd) Street, Suite 200 Miami, Florida 33166 With a copy to: KIRKPATRICK & LOCKHART, LLP 201 S, Biscayne Boulevard, 20th Floor Miami, Florida 33131 Attn: Laura A. Gangemi, Esq. 55. Force Majeure. In the event of a strike, lockout, labor trouble, civil ------------- commotion, an act of God, or any other event beyond Landlord's or Tenant's control (a "force majeure event") which results in the Landlord or Tenant being unable to timely perform its obligations under this Lease, so long as Landlord or Tenant, as applicable, diligently proceeds to perform such obligations after the end of the force majeure event, Landlord or Tenant, as applicable, shall not be in breach hereunder, this Lease shall not terminate, and Tenant's obligation to pay any Base Rent, Additional Rent, or any other charges and sums due and payable -28- shall not be excused. In addition, under no circumstances shall any financial difficulty or hardship or inability to pay by any party be deemed to be a force majeure event. 56. Special Stipulations. The Special Stipulations, if conflicting, if any, -------------------- are modifications to the terms of this Lease and such Special Stipulation shall control in the event of any conflict with the other provisions of this Lease or any exhibits hereto. 57. Recapture Fee. ------------- (a)In the event Tenant does not exercise its option to renew the Lease for the Option Term in accordance with Section 2(b) hereof, Tenant shall be obligated to pay to Landlord in good and collectible funds the following amounts ("Recapture Fee") nine (9) months prior to expiration of the initial Term in the event Tenant does not renew the Lease as provided herein: (i) $62,331.58 representing the unamortized portion of the Tenant Improvements and the brokerage commission; plus (ii) $103,158.63 representing a rental payment equal to three (3) months of Base Rent as if such payments of Base Rent would have been due and payable for each month after expiration of the initial Term. 58. Right of First Offer. During the initial eighteen (18) months of this -------------------- Lease and so long as Tenant is not then in default under this Lease that remains uncured beyond any applicable cure or notice period, at such time as Landlord notifies Tenant, in writing, of the availability of the third (3(rd)) floor of the Building, Tenant shall have five (5) business days after Tenant's receipt of Landlord's notice, within which to notify Landlord ("Tenant's Notice") of Tenant's desire to lease the third (3(rd)) floor in its entirety for a term equal to the then remaining initial Term. Within five (5) business days after delivery of the Tenant's Notice, Landlord and Tenant will execute an amendment to this Lease, for the third (3(rd)) floor of the Building, including the Premises, which amendment shall provide that the third (3(rd)) floor shall be subject to all the same terms and conditions as this Lease, except that there shall be no rental abatements. If Tenant does not deliver Tenant's Notice within the period provided herein, then this right of first offer will lapse and be of no further force and effect and Landlord will have the right to lease the third (3(rd)) floor, or any part thereof, to any third party, under any terms and conditions, whether or not such terms and conditions are more or less favorable than those offered to Tenant. This right of first offer to lease the third (3(rd)) floor is personal to Cellit, Inc., and is not transferable. 59. Right to Setoff. If Landlord fails to pay when due Relocation Expenses, --------------- the TI Allowance or, if Tenant's share of Operating Expenses was overstated by more than five (5%) percent, the cost of an audit performed by Tenant, and such failure continues for more than fifteen (15) days after the date by which reimbursement is required under this Lease, Tenant shall have the right to credit any such unpaid amount (plus interest at the Default Rate commencing with the sixteenth (16th) day after the aforementioned fifteen (15) day period) against the Rent until such unpaid amount has been fully credited. 60. Waiver of Landlord's Lien.Landlord waives all common law lien rights, ------------------------- if any, and all statutory lien rights that Landlord may have pursuant to Florida Statutes Chapter 83, with respect to all property now or hereafter placed in or upon the Premises by Tenant. -29- IN WITNESS WHEREOF, the parties herein have hereunto set their hands and seats, the day and year first above written WITNESSES TO LANDLORD: LANDLORD: CODINA WEST DADE DEVELOPMENT CORP., /s/ H J Rodstein NO. 4, a Florida corporation ---------------------------- Print Name: H J Rodstein ----------------- By:/s/ O. Ford Gibson -------------------------------- /s/ Carmen C Castillo Print Name: O. Ford Gibson ---------------------------- ----------------------- Print Name: Carmen C Castillo Title: ----------------- ----------------------------- WITNESSES TO TENANT: TENANT: CELLIT, INC., a Florida corporation /s/ illegible --------------------------- Print Name: illegible ----------------- By:/s/ Alexander Tellez -------------------------------- /s/ Diana Parker Print Name:Alexander Tellez ---------------------------- ------------------------ Print Name: Diana Parker Title: President & CEO ----------------- ---------------------------- -30- EXHIBIT "A" ----------- PROPERTY A portion of Tracts 33 and 34 of FLORIDA FRUIT LANDS COMPANY'S SUBDIVISION NO.1, in the Southwest 1/4 Section of 27, Township 53 South, Range 40 East, according to the Plat thereof, as recorded in Plat Book 2, at Page 17, of the Public Records of Dade County, Florida, being more particularly described as follows: BEGIN at the Southeast corner of Tract "A", of RYDER CHILD CARE CENTER, according to the plat thereof, as recorded in Plat Book 145, at Page 65, of the Public Records of Dade County, Florida; thence North 01 DEG. 42'47" West along the East line of said Tract "A" for 276.61 feet; thence run East for 196.65 feet; thence run North for 336.93 feet to a point of intersection with the South Right-of-Way line of N.W. 33(rd) Street, as shown on the recorded Plat of CORPORATE OFFICE PARK PHASE I, according to the plat thereof, as recorded in Plat Book 135, at Page 9, of the Public Records of Dade County, Florida, said point also being on the arc of a circular curve concave to the Northeast, which radius point bears South 05 DEG. 36' 11" West; the following two (2) courses along said South Right-of-Way Line of N. W. 33(rd) Street; 1) thence Easterly along the arc of said circular curve, concave to the Northeast, having a radius of 1050.00 feet and a central angle of 05 DEG.35' 09", for an arc distance of 102.37 feet to a point of tangency; 2) thence South 89 DEG. 58' 57" East for 251.24 feet; thence South 00 DEG.03' 58" East for 283.52 feet; thence North 89 DEG. 58' 02" East for 64.95 feet: thence South 00 DEG.03' 58" East for 322.65 feet to a point on the South line said Tract 34; thence South 89 DEG. 56' 02" West along the South line of said Tract 34 for 623.93 feet to the POINT OF BEGINNING. EXHIBIT "A-1" Westside Plaza II 2nd Floor [GRAPHIC] EXHIBIT "B" ----------- (WORK LETTER) To induce Tenant to enter into the Lease (to which this Exhibit B is attached) and in consideration of the mutual covenants hereinafter contained, Landlord and Tenant agree as follows: 1. Landlord shall construct, or cause to be constructed, leasehold improvements to the Premises (the "Work") in accordance with the Tenant's Plans (hereinafter defined). Tenant shall cause a preliminary layout to be precared on or before February 26, 1999 for Landlord's approval. Landlord's failure to approve or disapprove the layout within seven (7) business days of its submission shall be deemed an approval. Upon approval of the layout, Landlord shall prepare, or cause to be prepared, working drawings for the construction of the standard building items and improvements, adequate in detail to perform the Work and shall have mechanical (sprinkler, air conditioning, heating, electrical and plumbing) drawing prepared by Landlord's mechanical engineer covering mechanical elements of the Work (together with the preliminary layout, the drawings are referred to as the "Tenant's Plans"). The Tenant's Plans (and any modifications thereof) shall comply with all governmental standards, regulations and requirements and shall be subject to Landlord's and Tenant's approval (which approval shall not be unreasonably withheld and shall be granted if such Tenant's Plans are prepared consistent with the preliminary layout prepared by Tenant). Tenant's failure to approve or disapprove the Tenant's Plans within three (3) business days of submission shall be deemed an approval. 2. Any other work desired by Tenant, and approved by Landlord (which approval shall not be unreasonably withheld), shall be preformed by Landlord or Landlord's contractors, unless Landlord otherwise consents in writing. If Tenant desires any work in addition to the Work described in Section 1 hereof ("Additional Work"). Tenant shall cause the necessary drawings, plans and specifications for the Additional Work to be included on the Tenant's Plans, or shall submit to Landlord or Landlord's agent (at Tenant's sole cost and expense) the necessary drawings, plans and specifications for the Additional Work so that Landlord may include such work on the Tenant Plans which shall then be submitted to Tenant for approval. Prior to commencing any such Additional Work requested by Tenant, Landlord or Landlord's agent shall submit to Tenant a written estimate of: (i) the cost of such Additional Work; and the number of days, if any, that the Delay Period, as defined in Section 2 of the Lease, will be Increased. If Tenant shall fail to approve said estimate within two (2) business days from the receipt thereof, the same shall be deemed disapproved in all respects by Tenant and Landlord shall not be authorized to proceed thereon. If Tenant desires any changes in the Additional Work after having approved the initial plans and cost estimate, Tenant shall be required to sign such field order changes requested by Landlord or Landlord's contractors or agents to evidence any such change desired by Tenant. Tenant acknowledges that no cost estimate will be given for any changes in the Additional Work after the initial cost estimate has been approved by Tenant, and Tenant shall be responsible for any and all costs associated with any such change. Any time required to review plans for Additional Work, incorporate the Additional Work into the Tenant Plans and complete the Additional Work and changes thereto shall be added to the Delay Period. 3. Subject to Landlord's contractor's approval, Landlord shall permit Tenant and Tenant's agents to enter the Premises two (2) weeks prior to the Commencements Date of the Term of the Lease in order that Tenant may do such other work as may be required by Tenant to make the Premises ready for Tenant's use and occupancy. If Landlord permits such entry prior to such Commencement Date, such permission is conditioned upon Tenant and its agents, contractors, employees and invitees working in harmony and net interfering with Landlord and its agents, contractors and employees in doing the Work and the Additional Work or for other tenants and occupants of the Building. If at any time such entry shall cause or threaten to cause disharmony or interference, Landlord shall have the right to withdraw such permission upon 24 hours notice to Tenant. Tenant agrees that any such entry into and occupation of the Premises shall be deemed to be 1 to any of Tenant's work and installations made in the Premises or to properties placed therein prior to the Commencement Date of the term of the Lease, the same being at Tenant's sole risk. 4. Substantial completion of the Work shall be deemed to occur on the date when the Work has been completed (except for punchlist items which do not materially, adversely affect Tenant's use) and a Certificate of Occupancy has been issued for the Premises. If the substantial completion of the Premises by Landlord is delayed due to any act or omission of Tenant or Tenant's representatives, including any delays by Tenant in the submission of plans, drawings, specifications or other information or in approving any drawings or estimates or in giving any authorization or approval, the Premises shall be deemed substantially completed on the date when they would have been ready but for such delay. 2 EXHIBIT "C" ----------- ACKNOWLEDGEMENT, ACCEPTANCE AND AMENDMENT Tenant herby acknowledges that the Premises demised pursuant to the Lease to which this Exhibit "C" is attached (the "Lease"), and all tenant finish items to be completed by the Landlord, or Landlord's contractors, have been satisfactorily completed in every respect, except for the punch-list items set forth below, and Tenant hereby accepts said Premises as substantially complete and ready for the uses intended as set forth in the Lease. Landlord shall exercise diligent, good faith efforts to correct said punch-list items, if any, within forty five (45) days after receipt of the punch-list, subject to availability of materials. Possession of the Premises is hereby delivered to Tenant, and any damages to walls, ceilings, floors or existing work, except for any damage caused by Landlord or Landlord's contractors in completing any punch-list items, shall be the sole responsibility of Tenant. If any improvements or tenant finishes are to be constructed or installed by Tenant or Tenant's contractors, as previously approved by Landlord, Tenant hereby agrees to indemnify and hold harmless Landlord from and against any claims, demands, loss or damage Landlord may suffer or sustain as a result of such work by Tenant or Tenant's contractors including, without limitation, any claim of lien which may be filed against the Premises or Landlord's Property as a result of such work by Tenant's contractors or representative. In the event any such claim of lien is filed against Landlord's Property by any contractor, laborer or materialman performing work on the Premises at Tenent's direction, Tenant agrees to cause such lien to be discharged, by payment of the claim or bond, within twenty (20) days of receipt of demand by Landlord. Tenant and Landlord hereby further acknowledge and agree as follows: 1.The Commencement Date (as defined in the Lease) is , 1999 and the ------------ Expiration Date (as defined in the Lease) is , 2004. ------------- 2.The exact rentable square feet contained within the Premises is 27,058 square feet: and if differing from Exhibit "A-1" attached to the Lease. ------------ 3.Tenant's Share is 25.67% 4.The initial Base Rent payable under the Lease is $412,634.52 payable in equal monthly installments as provided in the Lease. 5.Rent under the Lease will commence as of . ---------------- 6.Tenant intends to occupy the Premises on . ---------------- 7. (No.) keys to the Premises have been delivered to Tenant or Tenant's -------- representative. 8. The punch list items that remain to be completed by Landlord or Landlord's contractor are listed on Exhibit "C-2" attached hereto. ------------ 9. This Acknowledgment, Acceptance and Amendment, when executed by Landlord and Tenant, shall be attached to and shall become a part of the Lease. If any provision contained herein conflicts with any provision of the Lease, the provisions hereof shall supersede and control, and the Lease shall be deemed modified and amended to conform with the provisions hereof. 10. Other agreements or modifications: --------------------------------- EXHIBIT "D" ----------- (Landlord's Employees) Title Percentage Apportioned to Property ----- ---------------------------------- Property Manager 41% Assistant 41% Maintenance Worker 100% EXHIBIT "E" ----------- SUBORDINATION, NON-DISTURBANCE AND ATTORNMENT AGREEMENT This Agreement is made as of this day of 1999, between ------ ----------- , (the "Mortgagee"), whose address is --------------------------- --------------- , and ------------------------------------------- ------------------------------ (the "Tenant"), whose address is ----------------------------------------------. RECITALS A. The Mortgagee intends to make a loan (the "Loan") to ------------------- (the "Mortgager/Landlord"), which Loan is secured in, part by a first mortgage, (the "Mortgage") from Mortgagor/Landlord to Mortgagee encumbering certain and and the improvements, fixtures and personalty located thereon, collectively known as ,(the "Premises") ---------------------------- B. Pursuant to the Mortgage, the Mortgagor/Landlord has also assigned to the Mortgage all of the leases, rents, profits and security deposits affecting or arising in connection with the Premises or any part thereof. C. Tenant is a tenant in the Premises pursuant to a lease dated ----------- as amended (the "Lease"). AGREEMENT NOW, THEREFORE, in consideration of the covenants and agreements hereinafter contained, the parties hereto do mutually covenant and agree as follows: 1. The Recitals are true and correct and are made a part hereof. 2. Tenant hereby agrees that all rights of Tenant under the Lease are and shall at all times continue to be subordinate to the lien of the Mortgage, as said Mortgage may be amended, renewed increased, modified, consolidated, replaced, or extended. 3. Mortgages agrees that during the term of the Lease and any extended term thereof, so long as the Tenant is not in default thereunder beyond any applicable cure periods. Tenant's possession of the demised premises (as described in the Lease) shall not be disturbed and Tenant's rights and privileges under the Lease shall not be diminished or interfered with by the Mortgagee upon any proceeding to foreclosure the Mortgagee, and Mortgagee will not join Tenant as a party defendant in any proceeding to forecicse the Mortgage for the purpose of terminating the Lease. 4. In the event that, by reason of the foreclosure of the Mortgage for any reason, Mortgagee or any successor or assigns of Mortgagee succeeds to the interest of the Mortgagor/Landlord under the Lease then upon receipt of written notice from the Mortgagee or such successor or assignee that has succeeded to the rights of the Mortgagor/Landlord under the Lease, Tenant hereby agrees to recognize Mortgagee or such successor or assignee as Tenant's landlord under the Lease and hereby agrees to attem to Mortgagee of such successor or assignee. Said Attemment is to be effective and self-operative without the execution of any other instrument immediately upon Mortgagee or any successor or assignee of Mortgagee succeeding to the rights of the Mortgagor/Landlord under the Lease, and the Lease shall continue in accordance with its terms between Tenant, as tenant, and Mortgagee or any successor or assignee of Mortgagee, as landlord, provided, however, that Mortagagee or any successor or assignee of Mortgagee shall not (i) Except for those prepayments of rent and the security deposit set forth in the Lease, be bound by any prepayment of rent or additional rent, deposit, rental security or any other sums paid to any prior landlord under the Lease including, without limitation, the Mortgagor/ Landlord unless received and receipted for by Mortgagee or its successor or assigns; (ii) be bound by any amendment or modification of the lease made without the prior written consent of Mortgagee or its successor or assignee, (iii) be personally liable under the Lease and Mortgagee's or its successor's or assignee's liability under the Lease shall be limited to the equity of Mortgagee in the Building and the Property, except in the case of any liability for the return of the security deposit, for which Mortgagee shall be liable, if and only if , Mortgagee receives the security deposit from the Landlord; 5. Tenant hereby certifies that: (i) to Tenant's knowledge, there are no defaults on the part of the landlord (including, without limitation, the Mortgagor/Landlord) under the Lease; (ii) the Lease is a complete statement of the agreement of the parties thereto with respect to the letting of the demised premises; (iii) the Lease is in full force and effect (iv) all conditions to the effectiveness or continuing effectiveness of the Lease required to be satisfied as of the date hereof have been satisfied ; and (v) Tenant has not paid, and shall not pay, rent for more that one month in advance. 6. Tenant will notify Mortgagee of any default by the Mortgagor/Landlord which would entitle Tenant to cancel the Lease or abate the rent payable therunder, and Tenant agrees that notwithstanding any provision of the Lease, no notice of cancellation thereof and no abatement of rent thereunder shall be effective unless Mortgagee has received the notice as aforesaid and has failed within thirty (30) days of the date thereof to cure such default or if such default cannot be cured within (30) days, has failed to commence and diligently to prosecute the cure of the Mortgagor's/Landlord's default default which gave rise to such right of cancellation or abatement. 7. Tenants agrees that it will not, without the prior written consent of Mortgagee (i) modify the Lease or any extensions or renewals thereof; (ii) terminates the Leasa except as provided by its terms; (iii) tender or accept a surrender of the Lease or make a prepayment in excess of one month of any rent thereunder, or (iv) subordinate or permit subordination of the Lease to any lien subordinate to the Mortgage. Any such purported action without such consent shall be void as against Mortgagee. 8. Tenant acknowledges and agrees that the provisions contained in the Mortgage regarding the collection and application of insurance and condemnation proceeds shall control over the Lease provisions regarding the collection and application of insurance and condemnation proceeds. 9. All notice required to be given under this Agreement shall be in writing and shall be delivered be hand or mail and shall be conclusively deemed to have been received if delivered or attempted to be delivered by United States first class mail, return receipt requested, postage prepaid, addressed to the party for whom it is intanced at the following address. Any party may designate a change of address by written notice to the other party, received by such other party at least ten (10) days before such change of address is to become effective. Mortgagee: ------------------------ 2 ---------------------------- ---------------------------- Attn: ----------------------- Tenant: ---------------------------- ---------------------------- ---------------------------- Attn: ----------------------- 10. This Agreement shall be binding upon and inure to the benefit of the parties hereto, and their respective successors assigns. IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the day year first above written. Signed, sealed and delivered TENANT: in the presence of: --------------------------- a corporation ------------ By: (SEAL) ---------------------- ----------------- Name(Print or Type) , as its ------------------- --------------------------- ---------------------- Name (Print or Type) MORTGAGEE --------------------------- a corporation ---------------------- ------------- Name(Print or Type) By: (SEAL) ---------------------- ----------------- Name(Print or Type) ,as its -------------------- --------------------------- 3 STATE OF FLORIDA ) ) COUNTY OF MIAMI DADE ) The foregoing instrument was acknowledge before me this day of ----- , 1999 by of on ------- ---------------------------------- ---------------------- behalf of the . He/She is personality Know to me or has ----------------- produced as identification and did (not) take an oath. -------------------- ---------------------------------- Type or print name: --------------- Notary Public Serial No: STATE OF FLORIDA ) ) COUNTY OF MIAMI DADE ) The foregoing instrument was acknowledged before me this day of ----- 1999 by of on behalf ---------- ------------------------ --------------------- of the . He/She is personally know to me or has produced ---------------- as identification and did (not) take an oath. -------------------------- ---------------------------------- Type or print name: --------------- Notary Public Serial No: 4 EXHIBIT "F" ----------- (BASE BUILDING IMPROVEMENTS) GENERAL NOTES: 1. Items shall be provided as specified. Specifications are intended to denote quality only, the manufacturer or provider of the items are the sole discretion of the landlord. 2. Any changes, additions, deletions or substitutions shall be at the sole expense of the Tenant. No exchanges or credits are given for quantities requested that are less than those provided by the Landlord. 3. Where ratios are given, the standard practice will be to round "up" from 1/2 or greater, and round "down" for less than 1/2. 4. All above Building Standard purchased by the Tenant shall meet minimum state and local codes. OFFICE SPACE IMPROVEMENTS: A. CEILINGS 1 Entire office premises shall be 24" x 24" x 5/8 regular lay in acoustical ceilings tile such as(USG Ellipse Clima 2' x 2' x 3/4') beveled tegular or equal, to be installed in 1" white suspended ceiling grid, above finish floor. B. PLUMBING 2. Sprinkler heads to be semi-concealed with a chrome finish. Sprinkler design to comply with minimum code requirements for standard office buildout. C. LIGHTING 1. Flourescent light fixtures shall be 2'x 4', 18 cell. parabolic ----------------------------------------- fixture, Lithonia 2PM3.B-32 277-GLR/ES, with 3 lamps at 32 watts (3-F32T8) or equal, color white, with One (1) fixture shall be provided for every 85 feet of office space. 2. Fire Alarm System is to be installed in each tenant space to comply ----------------- with the National Fire Protection Code and the South Florida Building Code. Smoke detectors, audio and visual fire alarms and building standard communication systems are by Simplex. Smoke Detectors, ionization Type, ceiling mounted to match building standard Simplex Catalog Number 2098-9201/9651, visual strobe light fire alarm to match building standard, Simplex Catalog Number 4904-9112, communication systems, fire alarm and voice communication speaker ceiling mounted to match building standard, Simplex Catalog Number 4902-9705. Existing junction boxes provided by base building. Fire extinguishers. 5 lb. ABC Cry Chemical are provided in accordance with the current South Florida Building Code. D. HVAC 1. Office premises shall be air conditioned through the base building HVAC system with VAV controls within each tenant space. Number of VAV boxes as per the base building design. Supply and return air grills shall be 2'x 2' perforated lay in type (building standard). Exhibit 10.15 SECOND AMENDMENT TO LEASE AGREEMENT ----------------------------------- THIS SECOND AMENDMENT TO LEASE AGREEMENT ("Second Amendment") is made and entered into as of 26th day of MAY, 2000, but shall be deemed to be retroactively effective as of March 30, 2000, by and between THE PRUDENTIAL INSURANCE COMPANY OF AMERICA, a New Jersey corporation ("Landlord"), and CELLIT, INC., a Florida corporation ("Tenant"). WITNESSETH: WHEREAS, Tenant and Landlord's predecessor in interest, Codina West Dade Development Corp., No. 4. a Florida corporation, entered into that certain Lease Agreement dated as of February 23,1999 (the "Lease Date"), as amended by that certain First Amendment to Lease Agreement dated as of March 30, 2000 (the "First Amendment") (as so amended, the "Lease") with respect to therein described space comprising 27,058 rentable square feet (the "Original Premises") located in the building known as Westside Plaza II, 8300 Northwest 33rd Street, Miami, Florida 33122 (the "Building"); and WHEREAS, Landlord and Tenant desire to amend the Lease pursuant to the terms and conditions hereinafter set forth in this Second Amendment. NOW, THEREFORE, in consideration of the foregoing and the mutual promises and covenants contained herein and in the Lease, and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, Landlord and Tenant hereby agree as follows: 1(a). THE FIRST AMENDMENT IS HEREBY SUPERCEDED BY THIS SECOND AMENDMENT AND BY OPERATION OF THIS SUCCESSION, THE FIRST AMENDMENT SHALL BE OF NO FURTHER FORCE AND EFFECT. 1(b). Confirmation and Acknowledgment. Tenant hereby acknowledges that the ------------------------------- Original Premises, and all tenant finish items to be completed by the Landlord (or Landlord's contractors), including, but not limited to, the provisions of Section 45 of the Lease and Exhibit B to the Lease, have been satisfactorily completed in every respect, and Tenant has accepted the Original Premises as complete and ready for the uses intended as set forth in the Lease. The foregoing sentence shall not compromise Landlord's obligations pursuant to Sections 10(b) and 10(c) of the Lease. A certificate of occupancy for the Original Premises was delivered on June 30, 1999 and therefore, the Commencement Date is July 1, 1999 and the Expiration Date is December 31, 2004. Landlord is not responsible for "Relocation Costs" and the "Termination Option" did not ripen each as set forth in Section 2(a) of the Lease. Rent commenced under the Lease as of January 1, 2000 [after the expiration of the Six (6) month free rent period]. The provisions of this Section satisfy the requirement that the parties enter into a letter agreement in the form attached to the Lease as Exhibit C, as required by Section 2(a) of the Lease. 2. Original Premises. Landlord and Tenant hereby agree that the Lease contained ----------------- a scrivener's error with respect to the number of rentable square feet contained in the Original Premises. Effective as of the Lease Date (a) The Original Premises shall be deemed to include 27,204 rentable square feet for all purposes under the Lease. Tenant's Share shall be deemed to be 25.96%, and the Base Rent - initial Term schedule set forth in Section 4 of the Basic Lease Provisions is revised as follows: Rate per Rentable Square Foot of Lease Year (in months) the Premises --------------------- -------------------------------- 01/01/99-12/31/99 $ 0.00 01/01/00-12/31/00 $15.17 01/01/01-12/31/01 $15.70 01/01/02-12/31/02 $16.24 01/01/03-12/31/03 $16.81 01/01/04-12/31/04 $17.40 (b) Notwithstanding the fact that the allowances made available pursuant to Sections 45 (a)(iii) and 45 (b) were calculated based upon 27,058 rentable square feet, Tenant shall not be entitled to any additional allowances based upon the increased rentable square footage due to the scrivener's error. (c) The schedule set forth in Section 2(b) is hereby revised as follows: Rate per Rentable Square Foot of the Option Term Lease Year Premises ---------------------- ------------------------------------ 1 $18.10 2 $18.73 3 $19.39 4 $20.07 5 $20.77 (d) Section 13(a) is revised to delete the number 105,403 and to insert in lieu thereof 104,799. 3. Expansion. ---------- a. Effective as of April 1, 2000, the Original Premises shall be increased for all purposes under the Lease (except as set forth in Section 3(f) hereof) by 765 rentable square feet located on the first floor of the Building as shown on Exhibit A attached hereto and made a part hereof (the "Expansion Space"). Effective as of the Expansion Effective Date, Item 2 of the Basic Lease Provisions attached to the Lease and Section 1 of the Lease Agreement shall be amended to reflect the addition of the Expansion Space, and the Original Premises shall thereafter contain for all purposes under the Lease (except as set forth in Section 3(f) hereof), 27,969 rentable square feet, and Tenant's Share (Item 5 of the Basic Lease Provisions to the Lease) shall thereafter be 26.69%. The provisions of Section 8 of the Lease shall apply to the Expansion Space with one exception: the Expansion Space may be used as storage space for general storage [provided such general storage is in accordance with any requirements of Florida Power and Light (or any similar entity having jurisdiction over the Building) used in accordance with such reasonable rules and regulations as may be imposed by Landlord from time to time] and/or storage of a UPS battery system, HVAC air handlers and other electrical requirements incidental to Tenant's use, in accordance with the terms of the Lease, of the Original Premises. Tenant will not be charged a fee for the right to install equipment for Tenant's power usage in the main electrical room located on the first floor of the Building so long as such installation is in common with other tenants of the Building and Landlord. b. The term for the Expansion Space shall commence on April 1, 2000 and shall expire on December 31, 2004, coterminous with the Term for the Original Premises. c. Effective as of April 1, 2000, Base Rent for the Expansion Space shall be paid in accordance with the Lease, except that it shall be calculated not in accordance with the schedule set forth at Section 4 of the Basic Lease Provisions attached to the Lease (as modified above), but in accordance with the following schedule: Rate Per Rentable Square Foot per Period Annum ----------------------------------- --------------------------------- April 1, 2000 - May 31, 2000 $ 0.00 June 1, 2000 - December 31, 2000 $14.00 January 1, 2001 - December 31, 2001 $14.49 January 1, 2002 - December 31, 2002 $15.00 -2- January 1, 2003 - December 31, 2003 $15.53 January 1, 2004 - December 31, 2004 $16.07 d. Except as set forth in Section 3(f) hereof, all other charges and expenses under the Lease which are or will be applicable to the Original Premises (excluding the Expansion Space) shall be applicable to both the Expansion Space and the Original Premises from and after April 1, 2000. Notwithstanding the foregoing to the contrary, Tenant shall not be responsible for Tenant's Share of Operating Expenses attributable to the Expansion Space for the months of April, 2000 and May, 2000. e. On or before April 1, 2000, Tenant shall deposit with Landlord the amount of $1,785.00 to be added to the existing Cash Deposit, and from and after such date the Cash Deposit shall be deemed to include, in addition to the amount set forth in the Lease, the foregoing amount for all purposes under the Lease. f. The following provisions of the Lease shall either not apply to or be modified in their application to the Expansion Space, as set forth below: (i) The construction provisions of the Lease shall not apply to the Expansion space; (ii) The determination of the number of parking spaces available to Tenant pursuant to Section 34 of the Lease shall not be adjusted following the addition of the Expansion Space to the Original Premises, with Tenant remaining entitled to use up to 136 total spaces; (iii) Commencing on April 1, 2000 and continuing through the remainder of the Term, Tenant shall be responsible for and shall promptly pay directly to the supplier as billed as costs and charges for electricity, janitorial services and any other utility or service used in, consumed in or servicing the Expansion Space. If Tenant fails to pay any such costs or charges Landlord may, at its option and upon reasonable notice to Tenant and in addition to any other remedies, pay the same and in such event, the amount of such payment, together with interest thereon at the lower of eighteen percent (18%) per annum or the highest rate permitted by applicable law from the date of such payment by Landlord, will be added to Tenant's next due payment, as Additional Rent; (iv) The services to be furnished by Landlord pursuant to Section 20(a) shall not be furnished by Landlord with respect to the Expansion Space. Tenant shall be responsible for all utilities or services used in, consumed in or servicing the Expansion Space; (v) The following additional item shall be deemed to be an "Excluded Expense", as defined in Section 13 of the Lease; "the costs and charges for electrical service, janitorial service and HVAC maintenance costs paid by Tenant and attributable to 689 usable square feet of the Expansion Space (as defined in this Second Amendment)" 4. The provisions of the Work Letter attached to this Second Amendment as Exhibit B are hereby incorporated by this reference. 5. Intentionally Deleted. 6. Tenant and Landlord each represent to the other that they have dealt with no broker, finder real estate agent or other person entitled to a commission, fee or other compensation in connection with or as a result to this Second Amendment or the transactions contemplated hereby or hereunder other than Codina Realty Services, Inc., Oncor International and Cushman & Wakefield of Florida, Inc., the fees for which -3- shall be paid by Landlord pursuant to a separate agreement. Each party hereby indemnifies the other and holds the other harmless from any and all claims, losses, costs and damages (including reasonable attorneys' fees) arising in connection with the breach of aforesaid representation. 7. Landlord and Tenant affirm and covenant that each has the authority to enter into this Second Amendment, to abide by the terms hereof, and that the signatories hereto are authorized representatives of their respective entities empowered by their respective entities to execute this Second Amendment. 8. To the extent the provisions of this Second Amendment are inconsistent with the Lease, the terms of this Second Amendment shall control. 9. Except as expressly amended or modified herein, all other terms, covenants and conditions of the Lease shall remain in full force and effect. 10. The conditions, covenants, and agreements contained herein shall be binding upon the parties hereto and their respective successors and assigns. 11. Any terms used in this Second Amendment as defined terms, but which are not defined herein, shall have the meanings attributed to those terms in the Lease. -4- IN WITNESS WHEREOF, the parties herein have hereunto set their hands and seals, the day and year first above written. WITNESS TO LANDLORD: LANDLORD: THE PRUDENTIAL INSURANCE COMPANY /s/ Pete Miranda OF AMERICA, a New Jersey corporation --------------------------- Print Name: Pete Miranda By: Codina Real Estate Management, Inc., ---------------- its Agent /s/ Yanet Roses By: /s/ William T. Wassey --------------------------- ------------------------- Print Name: Yanet Roses Print Name: William T. Wassey ---------------- Title: President WITNESSES TO TENANT: TENANT: CELLIT , INC., a Florida corporation /s/ Sylvie Brunner -------------------------- Print Name: Sylvie Brunner By: /s/ Alexandra Tellez --------------- ------------------------- Print Name: Alexandra Tellez ------------------ /s/ Jeanette Beibswingert Title: President & CEO -------------------------- Print Name: Jeanette Beibswingert ---------------------- -5- EXHIBIT A --------- [GRAPHIC] Exhibit 10.16 THIRD AMENDMENT TO LEASE AGREEMENT ---------------------------------- THIS THIRD AMENDMENT TO LEASE AGREEMENT ("Third Amendment") is made and entered into as of the 26th day of May, 2000, by and between THE PRUDENTIAL INSURANCE COMPANY OF AMERICA, a New Jersey corporation ("Landlord"), and CELLIT, INC., a Florida corporation ("Tenant"). WITNESSETH: WHEREAS, Tenant and Landlord's predecessor in interest, Codina West Dade Development Corp., No. 4, a Florida corporation, entered into that certain Lease Agreement dated as of February 23, 1999, as amended by that certain First Amendment to Lease Agreement dated as of March 30, 2000 and by that certain Second Amendment to Lease Agreement dated on or about the date hereof but deemed to be retroactively effective as of March 30, 2000 (the "Second Amendment") (as so amended, the "Lease") with respect to therein described space comprising 27,969 (as amended) rentable square feet (the "Original Premises") located in the building known as Westside Plaza II, 8300 Northwest 33rd Street, Miami, Florida 33122 (the "Building"); and WHEREAS, Landlord and Tenant desire to amend the Lease pursuant to the terms and conditions hereinafter set forth in this Third Amendment. NOW, THEREFORE, In consideration of the foregoing and the mutual promises and covenants contained herein and in the Lease, and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, Landlord and Tenant hereby agree as follows: 1. Expansion --------- a. Effective as of the Expansion Effective Date (as defined in the Work Letter attached hereto as Exhibit B), the Original Premises shall be increased for all purposes under the Lease (other than the construction provisions thereof) by 15,747 rentable square feet located on the third (3rd) floor of the ---------------------- Building as shown on Exhibit A attached hereto and made a part hereof (the "Second Expansion Space"). Effective as of the Expansion Effective Date, Item 2 of the Basic Lease Provisions attached to the Lease and Section 1 of the Lease Agreement shall be amended to reflect the addition of the Second Expansion Space, the Original Premises shall thereafter contain for all purposes under the Lease (other than the construction provisions thereof), 43,716 rentable square feet; and Tenant's Share (Item 5 of the Basic Lease Provisions to the Lease) shall thereafter be 41.71%. b. The term for the Second Expansion Space shall commence on the Expansion Effective Date and shall expire on December 31, 2004, coterminous with the Term for the Original Premises. c. Base Rent for the Second Expansion Space shall be paid in accordance with the Lease, except that it shall be calculated not in accordance with the schedules contained in the Lease, but in accordance with the following schedule: Rate Per Rentable Period Square Foot per Annum -------------------------------------------- --------------------- Expansion Effective Date - December 31, 2000 $15.25 January 1, 2001 - December 31, 2001 $15.78 January 1, 2002 - December 31, 2002 $16.33 January 1, 2003 - December 31, 2003 $16.90 January 1, 2004 - December 31, 2004 $17.49 d. All other charges and expenses under the Lease which are or will be applicable to the Original Premises [excluding the Second Expansion Space and the first Expansion Space (as described in the Second Amendment) (the "First Expansion Space")] shall be applicable to the Second Expansion Space from and after the Expansion Effective Date. e. On or before the Expansion Effective Date, Tenant shall deposit with Landlord a replacement LOC or supplemental LOC complying with the terms of Section 44 such that after such date the LOC or LOCs held by Landlord pursuant to the terms of Section 44 of the Lease shall be in the aggregate face amount of $300,000.00 instead of $250,000.00 as set forth in the Lease . f. The parking ratio of "five (5) spaces per 1,000 rentable square feet of space in the Premises (136 spaces total)" set forth in Section 34 of the Lease, as same has been amended previously, shall no longer be applicable. Subject to the remaining provisions of Section 34 of the Lease, the total number of parking spaces available to Tenant pursuant to Section 34 shall be 211. In the event Tenant uses or encumbers parking spaces for Tenant's emergency generator, uninterruptable power source or other equipment, fixtures or personally, such spaces so used or encumbered shall be deemed to be included within the 211 available spaces and not in addition thereto. 2. The provisions of the Work Letter attached to this Third Amendment as Exhibit B are hereby incorporated by this reference. 3. The parties hereto agree that Tenant's rights arising pursuant to Section 58 of the Lease have been waived and that this provision is of no further force and effect . 4. Right of First Offer. -------------------- (a) Following the Expansion Effective Date, so long as the Lease is in full force and effect and no default exists beyond applicable notice and cure periods. Landlord hereby grants to Tenant an ongoing right of first offer (the "Right of First Offer") to expand the Premises to include any space which "becomes available" (as defined herein) on the third (3rd) floor of the Building (the "Offer Space") subject to the terms and conditions set forth herein and subject and subordinate to prior rights of other tenants. (b) After any part of the Offer Space has or will "become available" for leasing by Landlord, Landlord shall not lease to another tenant the Offer Space without first offering in writing (the "Offer") Tenant the right to lease such Offer Space as set forth herein. (i) The Offer Space shall be deemed to "become available" when Landlord desires to lease all or a portion of the Offer Space. (ii) Notwithstanding subsection (i) above, the Offer Space shall not be deemed to "become available" if the space is assigned or subleased by the current tenant of the space or re-let by the current tenant of the space by renewal, extension, or renegotiation. (c) The Offer shall contain (i) a description of the Offer Space and an attached floor plan that shows the Offer Space; (ii) the date on which Landlord expects the Offer Space to become available; and (iii) the increase in Tenant's operating expense percentage. Upon receipt of the Offer, Tenant shall have the right, for a period of six (6) business days after receipt of the Offer, to exercise the Right of First Offer by giving Landlord written notice that Tenant desires to lease the Offer Space upon the same terms and conditions contained in this Lease (but excluding those provisions specifically applicable to the First Expansion Space and excluding the construction provisions contained therein; a tenant improvement allowance shall be available as set forth below), including, but not limited to, the calculation of rent (based on the rates for the Second Expansion Space), which shall be adjusted based upon the Rentable Square Feet contained in the Offer Space and the term for which Tenant will lease the Offer Space. The term of the Lease with respect to the Offer Space shall be coterminous with the Term of the Lease. Any Offer Space added to the Premises shall be delivered by Landlord to Tenant "as is" except that Landlord shall provide Tenant a tenant improvement -2- allowance (the "TI Allowance") as follows: (i) if the applicable Offer Space has not been previously improved, the TI Allowance shall be equal to the TI Allowance applicable to the Second Expansion Space (to wit, $25.75 per rentable square foot) (which amount shall be subject to increase as set forth below), on a per rentable square foot basis, decreased by multiplying such amount by a fraction, the numerator of which is the number of months remaining in the initial Term of this Lease as of the commencement date with respect to the applicable Offer Space and the denominator of which is fifty (50) months or (ii) if the applicable Offer Space has been previously improved the TI Allowance shall be an amount equal to $1.00 per rentable square foot (which amount shall be subject to increase as set forth below) multiplied by the number of years remaining in the initial Term (plus any Option Term if properly exercised by Tenant in accordance with the provisions of the Lease on or before the date of the Offer) of this Lease as of the "commencement date" with respect to the applicable Offer Space. The TI Allowance applicable under items (i) and (ii) above (the applicable allowance being referred to as the "Base TI Allowance") shall be increased (but not decreased) on an annual basis by multiplying the Base TI Allowance by a fraction, the numerator of which is the figure at which the CPI (as defined below) stands for the month most recently published prior to the commencement date with respect to the applicable Offer Space and the denominator of which is the figure at which the CPI stood one year (or the date of the immediately prior publication, if more than one year) earlier (with like adjustments being made for each earlier year through the Expansion Effective Date). For example, if the Expansion Effective Date occurs on November 1, 2000 and the commencement date with respect to the Offer Space occurs on November 1, 2002, the Base TI Allowance shall be subject to CPI increases as set forth above for the period November 1, 2001 through November 1, 2002 and the period November 1, 2000 through November 1, 2001. The term CPI shall mean the Miami Consumer Price Index. All Items, All Urban Consumers (1982-1984 = 100), prepared by the Bureau of Labor Statistics of the United States Department of Labor or such other governmental agency then publishing such Index. (d) If, within such six (6) business day period, Tenant exercises the Right of First Offer, than Landlord and Tenant shall amend the Lease to include the Offer Space subject to the same terms and conditions as the Lease, as modified by the terms and conditions of the Offer. If this Lease is guaranteed now or at anytime in the future, Tenant simultaneously shall deliver to Landlord an original, signed, and notarized reaffirmation of each Guarantor's personal guaranty, in form and substance acceptable to Landlord. (e) If, within such six (6) business day period, Tenant declines or fails to exercise the Right of First Offer, Landlord shall then have the right to lease the Offer Space in portions or in its entirety to a third party without regard to the restrictions in this Right of First Offer and on whatever terms and conditions Landlord may decide in its sole discretion, and thereafter, this Right of First Offer shall terminate, and Tenant shall have no further Right of First Offer on the Offer Space until such time as "Offer Space" again "becomes available" triggering the applicability of this Section and this Right of First Offer. (f) This Right of First Offer is personal to Cellit Inc. and shall become null and void upon the occurrence of an assignment of the Lease on a sublet of all or a part of the Premises, which assignment or sublet requires Landlord's consent pursuant to the terms of Section 25 of the of the Lease. 5. Tenant and Landlord each represent to the other that they have dealt with no broker, finder, real estate agent or other person entitled to a commission, fee or other compensation in connection with or as a result of this Third Amendment or the transactions contemplated hereby or hereunder other than Codina Realty Services, Inc. - Oncor International and Cushman & Wakefield of Florida, Inc., the fees for which shall be paid by Landlord pursuant to a separate agreement. Each party hereby indemnifies the other and holds the other harmless from any and all claims, losses, costs and damages (including reasonable attorney's fees) arising in connection with a breach of the aforesaid representation. -3- 6. Landlord and Tenant affirm and covenant that each has the authority to enter into this Third Amendment, to abide by the terms hereof, and that the signatories hereto are authorized representatives of their respective entities empowered by their respective entities to execute this Third Amendment. 7. To the extent the provisions of this Third Amendment are inconsistent with the Lease, the terms of this Third Amendment shall control. 8. Except as expressly amended or modified herein, all other terms, covenants and conditions of the Lease shall remain in full force and effect. 9. The conditions, covenants, and agreements contained herein shall be binding upon the parties hereto and their respective successors and assigns. 10. Any terms used in this Third Amendment as defined terms, but which are not defined herein, shall have the meanings attributed to those terms in the Lease. IN WITNESS WHEREOF, the parties herein have hereunto set their hands and seals, the day and year first above written. WITNESSES TO LANDLORD: LANDLORD: /s/ Pete Miranda THE PRUDENTIAL INSURANCE COMPANY --------------------------------- OF AMERICA, a New Jersey corporation Print Name: Pete Miranda ---------------------- By: Codina Real Estate Management, Inc., its Agent /s/ Yanet Roses --------------------------------- Print Name: Yanet Roses By: /s/ William T. Wassey ---------------------- ------------------------------------ Print Name: William T. Wassey Title: President WITNESS TO TENANT: TENANT: CELLIT, INC., a Florida corporation /s/ Sylvie Brunner --------------------------------- Print Name: Sylvie Brunner By: /s/ Alexander Tellez ---------------------- ------------------------------------ Print Name: Alexander Tellez ---------------------------- /s/ Jeanette Beibswingert Title: President & CEO --------------------------------- ----------------------------- Print Name: Jeanette Beibswingert ---------------------- -4- EXHIBIT A --------- [GRAPHIC] EXHIBIT B Work Letter for Second Expansion Space In addition to the mutual covenants and agreements contained in the Third Amendment, Landlord and Tenant further agree as follows: Section A: 1. From and after the date of this Third Amendment ("the Expansion Early Entry Date"), Tenant and Tenant's agents may enter the Second Expansion Space in order perform the Expansion Tenant Improvements (as hereinafter defined). Tenants agrees that any such entry into and occupation of the Second Expansion Space shall be deemed to be under all of the terms, covenants, conditions and provisions of the Lease, as modified, except as to the covenant to pay Base Rent and Operating Expenses, and further agrees Landlord shall not be liable in any way for any injury, loss or damage which may occur to any of Tenant's work and installations made in the Second Expansion Space or to properties placed therein, the same being at Tenant's sole risk. 2. Tenant hereby agrees to accept the Second Expansion Space "AS IS, WHERE IS AND WITH ALL FAULTS" and Landlord is not obligated to construct any tenant improvements therein. Tenant has inspected the Second Expansion Space and is fully aware of its condition (such condition being referred to as the ("Base Condition"). Notwithstanding the foregoing to the contrary, Landlord shall diligently pursue correction of any latent defect (as opposed to ordinary repair and maintenance) in the Base Condition (but specifically excluding the Expansion Tenant Improvements) discovered by Tenant and of which Landlord has been notified, in writing within one (1) year of the Expansion Effective Date. Landlord's liability to correct latent defects shall not extend beyond one (1) year from the Expansion Effective Date except for latent defects of which Landlord has been notified during such one (1) year period as set forth in the preceding sentence. 3. Provided the Lease is in full force and effect and no default exists beyond applicable notice or cure periods, Landlord shall provide to Tenant a tenant improvement allowance (the "Expansion Tenant Improvement Allowance") up to $ 360,216,75 the product of 13,989 usable square feet ------------ ------------- contained in the Second Expansion Space multiplied by $ 25.75. -------- Section B: 1. Working Drawings for Second Expansion Space. ------------------------------------------- A. Tenant's architect/engineer (such architect or engineer is subject to Landlord's prior approval, which approval shall not be unreasonably withheld or delayed) shall, at Tenant's sole cost, and expense, prepare and deliver to Landlord detailed working drawings for the renovation, alteration and improvement of the Second Expansion Space (the "Working Drawings"). The Working Drawings shall be in such detail as Landlord may reasonably require and shall be in compliance with all applicable statutes, ordinances and regulations, provided however, that Landlord's approval of the Working Drawings shall not be deemed to be a warrant or representation that the Working Drawings comply with all applicable statutes, ordinances or regulations. Landlord shall approve or disapprove in writing the Working Drawings within five (5) business days following receipt of same from Tenant. Landlord shall not unreasonably withhold its approval of the Working Drawings. In the event Landlord disapproves the Working Drawings, then Landlord and Tenant shall, in good faith, mutually attempt to resolve any disputes. In the event Landlord fails to approve or disapprove the Working Drawings within five (5) business days following receipt thereof, then Landlord shall be deemed to have approved the same. As used herein, and in the Third Amendment, the term "Expansion Tenant Improvements" shall mean the improvements to be made to the Second Expansion Space by Tenant pursuant to the approved Working Drawings. -6- B. After approval of the Working Drawings by Landlord any changes or upgrades to the Working Drawings shall be mutually agreed upon in writing by both Landlord and Tenant. Upon approval thereof by both parties, Tenant shall make those changes to which Landlord and Tenant mutually agreed and submit the revised portion of the Working Drawings to Landlord. Tenant shall have no right to request any changes to the Working Drawings which would materially alter either the Second Expansion Space or the exterior appearance or basic nature of the Building as the same are contemplated by the Working Drawings. 2. Construction of Expansion Tenant Improvements. --------------------------------------------- At Tenant's sole cost and expense, Tenant shall cause to be constructed and installed, in or upon the Second Expansion Space, the Expansion Tenant Improvements in accordance with the Working Drawings. The construction and installation of the Expansion Tenant Improvements shall be supervised and coordinated by a general contractor selected by Tenant from a list of approved general contractors provided by Landlord to Tenant (the "Approved Contractor"). Once selected, Tenant shall deliver to Landlord a copy of the contract or other written agreement between the approved Contractor and Tenant. All permits, licenses and authorizations required or permitted by all applicable governmental authorities relating to the Expansion Tenant Improvements shall be procured and paid for by Tenant. Tenant shall cause the Expansion Tenant Improvements to be completed by the Approved Contractor: (i) in accordance with the Working Drawings and in a good and workmanlike manner, (ii) in compliance with all applicable laws, ordinances, regulations and covenants, (iii) without voiding any Building warranties (in the event any such warranties are so voided, Tenant shall indemnify Landlord for all costs, expenses, losses and liabilities incurred by Landlord as a result thereof); and (iv) in such a manner so as not to unreasonably interfere with the use of the Building by other tenants thereof, with Tenant being required to schedule and coordinate all work by Tenant, the Approved Contractor, sub-contractors, vendors and suppliers through Codina Real Estate Management, Inc, in order to minimize any noise, disturbance, nuisance or interruption to the other tenants of the Building. Landlord shall have the right to reasonably (i) approve the work schedule of Tenant and Tenant's contractors (including the Approved Contractor) in the construction of the Expansion Tenant Improvements, (ii) approve Tenant's move-in schedule for occupancy of the Second Expansion Space upon completion of the Expansion Tenant Improvements, and (iii) inspect the Second Expansion Space throughout the construction of the Expansion Tenant Improvements. Tenant shall carry, or cause its contractors (including the Approved Contractor) to carry, insurance reasonably satisfactory to Landlord throughout the construction of the Expansion Tenant Improvements. Upon issuance of a certificate of occupancy by the appropriate governmental authority ("Substantial Completion") a representative of Tenant and a representative of Landlord shall inspect the Second Expansion Space and generate a list of "punch-list" items, if any, which punch list items Tenant agrees to complete within a reasonable time thereafter. The date of Substantial Completion is currently targeted to be December 1 2000. The term "Expansion Effective Date" as used in this Third Amendment shall mean the earlier to occur of (i) the date of Substantial Completion or (ii) December 1, 2000 (subject to extension on a day-for-day basis for "force majcure events" as defined in Section 55 of the Lease, and events of" Landlord Delay" as hereinafter defined), regardless of whether the Expansion Tenant Improvements are then Substantially Complete. The term" Landlord Delay" shall mean those negligent acts of Landlord which directly, solely and independently cause the actual date of Substantial Completion to be delayed beyond the date Substantial Completion would have occurred but for the Landlord Delay. 3. Not Used. 4. Indemnification. ---------------- Except as a result of Landlord's negligence or willful misconduct, Tenant does hereby indemnify, agree to defend and save Landlord harmless from and against any and all claims, liabilities, damages and expenses (including reasonable attorney's fees) suffered, paid or incurred by Landlord arising out of the construction and installation of the Expansion Tenant Improvements, -7- including, specifically, the cost of any labor performed and materials furnished to Second Expansion Space. 5. Expansion Tenant Improvement Allowance: -------------------------------------- Tenant shall be responsible for all costs and expenses associated with the Expansion Tenant Improvements. Provided that Tenant is not in default under the Lease, this Third Amendment of this Work Letter beyond applicable grace or cure periods. Landlord shall pay to Tenant the Expansion Tenant Improvement Allowance toward the cost of the Expansion Tenant Improvements (which shall be deemed to include costs of preparation of the Working Drawings, preparation of any other plans, specifications or construction drawings, permitting telecommunications cabling expenses, architectural and engineering services and any special consultants hired by Tenant). Any costs and expenses for the Expansion Tenant Improvements in excess of the Expansion Tenant Improvement Allowance shall be paid solely by Tenant in the event the costs and expenses for the Expansion Tenant Improvements are less than the Expansion Tenant Improvement Allowance (such difference being referred to as the "Excess Allowance". Tenant shall receive a credit against the first installment of Base Rent following the Commencement Date and continuing for each immediately subsequent month thereafter until exhausted equal to a maximum of fifty percent (50%) of the Excess Allowance, with Landlord retaining the remaining fifty percent (50%) and Tenant forfeiting all rights thereto. The Expansion Tenant Improvement Allowance shall be paid from time to time (but no more frequently than once a month) within ten (10) business days following the date Landlord receives from Tenant the following: (i) Tenant's invoice for payment (the "Invoice"): (ii) lien releases from all contractors (including the Approved Contractor) performing any portion of the work comprising the Expansion Tenant Improvements or any portion of the work comprising the portion of the Expansion Tenant Improvements which is the subject of the Invoice, as applicable; (iii)a certificate from Tenant's architect or engineer, as applicable, certifying in writing to Landlord that the Expansion Tenant Improvements (or any portion of the work comprising the Expansion Tenant Improvements which is the subject of the Invoice, as applicable) has been substantially completed in accordance with the Working Drawings and invoices, receipts and other evidence reasonably required by Landlord to evidence the cost of the Expansion Tenant Improvements (or portion of the work comprising the Expansion Tenant Improvements which is the subject of the Invoice, as applicable) made as of the date of Tenant's request for payment; and (iv) evidence that Tenant has procured and paid for all permits, licenses and authorizations required by all applicable governmental authorities relating to the Expansion Tenant Improvements (or portion of the work comprising the Expansion Tenant Improvements which is the subject of the Invoice, as applicable); (v) a certified written statement from the Tenant certifying to Landlord that upon Tenant's receipt of the Expansion Tenant Improvement Allowance, all costs relating to the Expansion Tenant Improvements (or portion of the work comprising the Expansion Tenant Improvements which is the subject of the Invoice, as applicable) shall have been paid in full. In the event Tenant complies with the foregoing but Landlord's fails to pay the Expansion Tenant Improvement Allowance (or portion thereof) within the aforesaid ten (10) business day period and provided the amounts and information provided to Landlord with respect to such payment are not reasonably in dispute. Tenant shall be entitled to offset until exhausted the immediately payable Base Rent for the Original Premises to the extent of Landlord's failure. -8- 6. Florida Construction Lien Law. ----------------------------- In accordance with the applicable provisions of the Florida Construction Lien Law and specifically Florida Statutes Section 713.10 , no work performed by Tenant pursuant to this Third Amendment, whether in the nature of erection, construction, alteration or repair, shall be deemed to be for the immediate use and benefit of Landlord so that no mechanic's or other lien shall be allowed against the Building or the estate of Landlord created hereunder by reason of any consent given by Landlord to Tenant to improve the Second Expansion Space. Tenant agrees to advise any contractor (including the Approved Contractor), materialman or subcontractor performing work on behalf of Tenant of this provision exculpating Landlord from liability for such liens. In the event any mechanic's or other lien shall at any time be filed against the Property by reason of work, labor, services, or materials performed or furnished, or alleged to have been performed or furnished to Tenant or to anyone holding the Original Premises and/or the Second Expansion Space through or under Tenant, Tenant shall forthwith cause the same to be discharged of record or bonded to the satisfaction of Landlord. If Tenant shall fail to cause such lien forthwith to be so discharged or bonded within thirty (30) days after written notice from Landlord of the filing thereof, then, in addition to any other right or remedy of Landlord, Landlord may bond or discharge the same by paying the amount claimed to be due, and the amount to be paid by Landlord including reasonable attorneys' facts incurred by Landlord either defending against such lien or in the procuring the discharge of such lien, together with interest thereon at the Default Rate, shall be due and payable by Tenant to Landlord as Additional Rent. -9- EXHIBIT B Work Letter for Expansion Space In addition to the mutual covenants and agreements contained in the Second Amendment, Landlord and Tenant further agree as follows: Section A: 1. From and after the date of this Second Amendment (the "Expansion Early Entry Date"), Tenant and Tenant's agents may enter the Expansion Space in order perform the Work (as hereinafter defined). Tenant agrees that any such entry into and occupation of the Expansion Space shall be deemed to be under all of the terms, covenants, conditions and provisions of the Lease, except as to the covenant to pay Base Rent and Operating Expenses, and further agrees Landlord shall not be liable in any way for any injury, loss or damage which may occur to any of Tenant's work and installations made in the Expansion Space or to properties placed therein, the same being at Tenant's sole risk. 2. Tenant hereby agrees to accept the Expansion Space "AS IS, WHERE IS AND WITH ALL FAULTS", and Landlord is not obligated to construct any tenant improvements therein. Tenant has inspected the Expansion Space and is fully aware of its condition. 3. Landlord shall provide to Tenant a tenant improvement allowance (the "Expansion Tenant Improvement Allowance") equal to $7,650.00, the product of 765 rentable square feet contained in the Expansion Space multiplied by $10.00. Section B: 1. Working Drawings for Expansion Space. ------------------------------------- A. Tenant, or Tenant's architect/engineer (such architect or engineer is subject to Landlord's prior approval, which approval shall not be unreasonably withheld or delayed) shall, at Tenant's sole cost and expense, prepare and deliver to Landlord detailed working drawings for the renovation, alteration and improvement of the Expansion Space to allow for increased amperage to separately meter electric service thereto, to prevent sound attenuation and noise levels emanating from the Expansion Space from exceeding "NC-30" and such other items as may be mutually acceptable to both Landlord and Tenant (the "Working Drawings"). The Working Drawings shall be in such detail as Landlord may reasonably require and shall be in compliance with all applicable statutes, ordinances and regulations; provided, however, that Landlord's approval of the Working Drawings shall not be deemed to be a warranty or representation that the Working Drawings comply with all applicable statutes, ordinances or regulations. Landlord shall approve or disapprove in writing the Working Drawings within five (5) business days following receipt of same from Tenant. Landlord shall not unreasonably withhold its approval of the Working Drawings. In the event Landlord disapproves the Working Drawings, then Landlord and Tenant shall, in good faith, mutually attempt to resolve any disputes. In the event Landlord fails to approve or disapprove the Working Drawings within five (5) business days following receipt thereof, then Landlord shall be deemed to have approved the same. As used herein, and in the Second Amendment, the term "Expansion Tenant Improvements" shall mean the improvements to be made to the Expansion Space by Tenant pursuant to the approved Working Drawings. B. After approval of the Working Drawings by Landlord, any changes or upgrades to the Working Drawings shall be mutually agreed upon in writing by both Landlord and Tenant. Upon approval thereof by both parties, Tenant shall make these changes to which Landlord and Tenant mutually agreed and submit the revised portion of the Working Drawings to Landlord. Tenant shall have no right to request any changes to the Working Drawings which would materially alter -7- either the Expansion Space or the exterior appearance or basic nature of the Building, as the same are contemplated by the Working Drawings. 2. Construction of Expansion Tenant Improvements. --------------------------------------------- Tenant shall, at Tenant's sole cost and expense, construct or install, or cause to be constructed and installed, in or upon the Expansion Space, the Expansion Tenant Improvements in accordance with the Working Drawings. All permits, licenses and authorizations required or permitted by all applicable governmental authorities relating to the Expansion Tenant Improvements shall be procured and paid for by Tenant. The Expansion Tenant Improvements shall be completed by Tenant: (i) in accordance with the Working Drawings in a good and workmanlike manner; (ii) in compliance with all applicable laws, ordinances, regulations and covenants, (iii) without voiding any Building warranties (in the event any such warranties are so voided, Tenant shall indemnify Landlord for all costs, expenses, losses and liabilities incurred by Landlord as a result thereof): and (iv) in such a manner so as not to unreasonably interfere with the use of the Building by other tenants thereof, with Tenant being required to schedule and coordinate all work by Tenant and Tenant's contractors, sub-contractors, vendors and suppliers through Codina Real Estate Management, Inc, in order to minimize any noise, disturbance, nuisance or interruption to the other tenants of the Building. Landlord shall have the right to reasonably (i) approve the work schedule of Tenant and Tenant's contractors in the construction of the Expansion Tenant Improvements, (ii) approve Tenant's move-in schedule for occupancy of the Expansion Space upon completion of the Expansion Tenant Improvements, (iii) inspect the Expansion Space throughout construction of the Expansion Tenant Improvements, and (iv) approve Tenant's construction contractor. Tenant shall carry, or cause its contractor to carry, insurance reasonably satisfactory to Landlord throughout the construction of the Expansion Tenant Improvements. Upon substantial completion, as determined by Landlord in its reasonable discretion, of the Expansion Tenant Improvements, a representative of Tenant and a representative of Landlord shall inspect the Expansion Space and generate a list of "punch list" items, if any, which punch list items Tenant agrees to complete within a reasonable time thereafter. If Tenant fails to complete the Expansion Tenant Improvements by April 1, 2000, all obligations under the Lease attributable to the Expansion Space, including, but not limited to, Tenant's obligations to pay Rent, shall nevertheless begin on the Commencement Date. 3. Release of Liens. ----------------- The consent by Landlord to the construction of the Expansion Tenant Improvements by Tenant shall not be construed as any assumption by Landlord, either express or implied, of any liability of any nature against Landlord, the Expansion Space, the Original Premises, the Building or the Property for the payment of any labor performed or any materials furnished in connection with the construction or installation of the Expansion Tenant Improvements. In the event any such claim for payment or any materialmen's or mechanics' liens are filed against Landlord, the Expansion Space or the Original Premises (including Tenant's leasehold interest in either), the Building or the Property, then Tenant agrees to forthwith pay the same or cause such security therefore to be deposited for the payment and discharge of the same as may be reasonably required by Landlord. Tenant further agrees that, upon completion of the Expansion Tenant Improvements, Tenant shall provide Landlord written lien releases from any and all contractors who have performed work in the Expansion Space. 4. Indemnification. --------------- Tenant does hereby indemnify, agree to defend and save Landlord and Agent harmless from and against any and all claims, liabilities, damages and expenses (including reasonable attorney's fees) suffered, paid or incurred by Landlord or Agent arising out of the construction and installation of the Expansion Tenant Improvements, including specifically, the cost of any labor performed and materials furnished to Expansion Space. -8- 5. Expansion Tenant Improvement Allowance. -------------------------------------- Tenant shall be responsible for all costs and expenses associated with the Work. Provided that Tenant is not in default under the Lease beyond applicable grace or cure periods, this Second Amendment or this Work Letter, Landlord shall pay to Tenant the Expansion Tenant Improvement Allowance toward the cost of the Expansion Tenant Improvements and the preparation of the Working Drawings (and all incidental costs related thereto) (collectively, the "Work"). Any costs and expenses for the Work in excess of the Expansion Tenant Improvement Allowance shall be paid solely by Tenant. In the event the costs and expenses for the Work are less than the Expansion Tenant Improvement Allowance, Landlord shall retain any such excess, and Tenant hereby forfeits all rights thereto. The Expansion Tenant Improvement Allowance shall be paid at such time as Tenant delivers to Landlord: (i) Tenant's invoice for payment (ii) lien releases from all contractors performing any portion of the work comprising the Work (iii)a certificate from Tenant's architect or engineer, as applicable, certifying in writing to Landlord that the Work has been substantially completed in accordance with the Working Drawings and invoices, receipts and other evidence reasonably required by Landlord to evidence the cost of the Work made as of the date of Tenant's request for payment; and (iv) evidence that Tenant has procured and paid for all permits, licenses and authorizations required by all applicable governmental authorities relating to the Expansion Tenant Improvements; (v) a certified written statement from the Tenant certifying to Landlord that upon Tenant's receipt of the Expansion Tenant Improvement Allowance, all costs relating to the Work shall have been paid in full. -9- Exhibit 10.17 SUBLEASE AGREEMENT ------------------ THIS SUBLEASE AGREEMENT (sometimes hereinafter referred to as the "Sublease") is made and entered into as of the day of May, 2001, by and -------- --- between CELLIT, INC., a Florida corporation (hereinafter called "Sublandlord"), ----------- whose address for purposes hereof is Westside Plaza II, 8300 N.W. 33(rd) Street, Suite 200, Miami, Florida 33166 and VELOCITEL, INC., a Delaware corporation whose address for purposes hereof is 8300 N.W. 33(rd) Street, Suite 300, Miami, Florida 33166 (hereinafter called "Subtenant"). --------- WITNESSETH ---------- WHEREAS, by Lease Agreement entered into February 23, 1999 between Sublandlord and Codina West Dade Development Corp., No. 4, a Florida corporation ("Prior Landlord"), as assigned by Prior Landlord to the Prudential Insurance -------------- Company of America (the "Master Landlord"), and as amended by (a) First --------------- Amendment to Lease Agreement dated as of March 30, 2000 between Master Landlord and Sublandlord, (b) Second Amendment to Lease Agreement retroactively effective as of March 30, 2000 between Master Landlord and Sublandlord and (c) Third Amendment to Lease Agreement dated as of May 26, 2000 between Master Landlord and Sublandlord (collectively, the "Master Lease"), Sublandlord leases from ------------ Master Landlord approximately 43,716 square feet of rentable area on the 2(nd) and 3(rd) floors (the "Master Lease Premises") in the building known as Westside --------------------- Plaza II, located at 8300 N.W. 33(rd) Street, Suite 2000, Miami, Florida 33166 (the "Building"); and -------- WHEREAS, Subtenant desires to sublease a portion of the Master Lease Premises from Sublandlord. NOW, THEREFORE, for and in consideration of the foregoing and for other good and valuable consideration and of the mutual agreements hereinafter set forth, Sublandlord and Subtenant stipulate, covenant and agree as follows: 1. Capitalized Terms. Except as otherwise defined herein, all capitalized ----------------- terms shall have the same meaning as ascribed to such terms in the Master Lease. A true and correct copy of the Master Lease is attached hereto as Exhibit "A" ---------- and made a part hereof by this reference. 2. Sublease Premises. Subject to and upon the terms and conditions ----------------- hereinafter set forth, Sublandlord does hereby sublease to Subtenant a portion of the Master Lease Premises consisting of 8,200 square feet of rentable area (the "Sublease Premises") Suite 300, located on the third floor of the Building ----------------- and as depicted in red on Exhibit "B" attached hereto and made a part hereof by ---------- this reference. Subtenant acknowledges and agrees that it has inspected and measured the Sublease Premises and agrees that for all purposes under this Sublease that the Sublease Premises contains 8,200 rentable square feet. Sublandlord makes no representations or warranties as to the size of the Sublease Premises. 3. Term. The term of this Sublease (the "Term") shall commence (the ---- ---- "Commencement Date") on the date hereof and shall end on the earlier of (a) ----------------- December 30, 2004 or (b) the date on which the Master Lease expires or terminates, unless sooner terminated or extended as provided herein. 4. Rent. ---- a. Subtenant agrees to pay to Sublandlord base rent for each year of the Term as follows (herein called the "Base Rent"): --------- Year of Term Annual Base Rent Monthly Base Rent Per Rentable Square Foot ------------- ---------------- ----------------- ------------------------ 1 to 6 month 68,250 11,375 21.00 7 to 12 month 86,100 14,350 21.00 2 176,300 14,692 21.50 3 180,400 15,033 22.00 4 184,500 15,375 22.50 Provided Subtenant does not commit a default under this Sublease, Base Rent for the first six (6) months of the Term shall be calculated based only on 6,500 rentable square feet, so that the monthly Base Rent for each of the first six (6) months of the Term shall be $11,375 plus applicable sales tax. Further, to accommodate Subtenant's move-in and phone and data hookup, Sublandlord agrees that Base Rent for the first 45 days of the Term shall be abated and shall not be due and payable. Base Rent is payable in advance in equal monthly installments, without any offset or deduction whatsoever, in lawful money (legal tender for public or private debts) of the United States of America, at Sublandlord's address as stated above, or elsewhere as designated from time to time by Sublandlord's written notice to Subtenant, on the first day of each month beginning with the calendar month in which the Commencement Date occurs. If the Commencement Date occurs on any day of the month except the first day, Subtenant shall pay the monthly installment of Base Rent as provided for in this Section 4.a for such commencement month on a pro rata basis (such proration to be based on the actual number of days in the commencement month). Base Rent for any partial month of occupancy at the end of the term will be prorated, such proration to be based on the actual number of days in the partial month. Upon due date, Subtenant shall deliver to Sublandlord the first month's rent, including sales tax, in the total amount of $12,114.38 which Sublandlord shall apply to the first month Base Rent is due hereunder. b. In addition to the Base Rent, Subtenant shall pay to Sublandlord additional rent (herein called "Additional Rent") (the Base Rent and Additional --------------- Rent, together with all other charges and other sums due from Subtenant to Sublandlord hereunder, are herein collectively referred to as the "Rent"), ---- consisting of the following: i) an amount equal to a proportionate share of the increases in Operating Expenses over those for the base year of 2001. Operating Expenses shall be calculated in accordance with the terms of the Master Lease and shall be due and payable to Sublandlord on those dates due and payable by Sublandlord to Master Landlord under the terms of the Master Lease. Sublandlord shall provide Subtenant with copies of all notices and calculations it actually receives from Master Landlord with respect to Operating Expenses. Subtenant's proportionate share of increases in Operating Expenses shall be determined by dividing the rentable square 2 footage of the Sublease Premises (8,200) by the rentable square footage of the Building as determined by Master Landlord from time to time. Subtenant's obligation to pay its proportionate share of Operating Expenses and Real Estate Taxes shall survive any expiration or termination of this Sublease; ii) all such other sums of money which shall become due from and payable by Subtenant under this Sublease. Any such amount (including any expenditure made by Sublandlord for which Subtenant is liable under this Sublease) shall be due and payable by Subtenant with the succeeding installment of Base Rent (unless some other date is expressly provided herein for payment of such amount). c. If Sublandlord shall at any time or times accept Rent after it shall become due and payable, such acceptance shall not constitute a waiver of any of Sublandlord's rights hereunder or excuse such delay or delays on subsequent occasions. d. Subtenant shall pay to Sublandlord each month a sum equal to any sales tax, tax on rents, and any other charges, taxes and/or impositions now in existence or subsequently imposed based upon the privilege of renting the space leased under this Sublease or upon the amount of Rent collected whether such taxes, charges or impositions are assessed on Rent or any other sums due or payable pursuant to this Sublease. Subtenant's liability for such taxes and/or impositions shall be payable whether assessed at the time Rent is paid or retroactively and shall survive any expiration or termination of this Sublease. Nothing herein shall, however, be taken to require Subtenant to pay any part of any federal or state tax on income imposed upon Sublandlord. 5. Condition of Sublease Premises. Subtenant acknowledges and agrees that ------------------------------ Subtenant accepts the Sublease Premises in "AS IS" condition. Subtenant hereby waives any and all rights it may have against the Sublandlord as a result of any defect within the Sublease Premises. 6. Furnishings. Sublandlord shall provide Subtenant during the term of this ----------- Sublease with those items of furnishings described on Exhibit "C" attached ---------- hereto and by this reference made a part hereof (collectively referred to herein as the "Furnishings"). Subtenant acknowledges and agrees that Subtenant accepts ----------- the Furnishings in "AS IS" condition. Subtenant shall maintain the Furnishings in their current condition, normal wear and tear excepted. The Furnishings shall remain the property of Sublandlord and shall at all times during and after the term of this Sublease remain on the Sublease Premises. 7. Security Deposit. Concurrently with the execution of this Sublease by ---------------- Subtenant, Subtenant has deposited with Sublandlord the sum of $34,125.00, the receipt of which is hereby acknowledged by Sublandlord. Within ten (10) business days of the commencement of the seventh month of the Term, Subtenant shall deposit with Sublandlord an additional $8,925.00, thereby providing a total security deposit of $43,050.00. Failure of Subtenant to timely deliver such additional sum of $8,925.00 shall, without notice or grace, be an immediate default hereunder. Such initial sum of $34,125.00 and the additional sum of $8,925.00 are collectively referred to as the "Security Deposit." This sum shall ---------------- be retained by Sublandlord as security for the payment by Subtenant of the Rents and all other payments agreed in this Sublease to be paid by Subtenant and for the faithful performance by Subtenant of the terms, provisions, covenants and conditions of this Sublease. Sublandlord at Sublandlord's 3 option may at the time of any default by Subtenant apply said sum or any part of it towards the payment of the Rent and towards the performance of each and every one of Subtenant's covenants under this Sublease, and for any sum which Sublandlord may spend or be required to spend because of Subtenant's default, including any damages or deficiency in reletting, but such covenant and Subtenant's liability under this Sublease shall thereby be discharged only pro tanto; Subtenant shall remain liable for any amounts that such sum shall be insufficient to pay. Sublandlord may exhaust any or all rights and remedies against Subtenant before resorting to said sum, but nothing in this Sublease shall require or be deemed to require Sublandlord to do so. If Sublandlord applies all or part of the Security Deposit as provided in this paragraph, Subtenant shall, promptly upon demand of Sublandlord, deposit with Sublandlord the amount so applied so that Sublandlord shall have the full Security Deposit on hand at all times during the term. In the event this Security Deposit shall not be utilized for any such purpose, then, provided Subtenant has fully performed under this Sublease and has vacated the Sublease Premises and surrendered all keys to the Sublease Premises, but not if Sublandlord has terminated this Sublease due to Subtenant's default under any provision of this Sublease, it shall be returned by Sublandlord to Subtenant within thirty (30) days after the expiration of the term or the determination and payment of all amounts due under this Sublease, if any, whichever occurs later. Sublandlord will not be required to pay Subtenant any interest on the Security Deposit and Sublandlord may commingle the Security Deposit with its own funds. 8. Assignment by Subtenant. The Subtenant may not assign, transfer or ----------------------- pledge this Sublease or sublet the Sublease Premises unless the prior written consent of the Sublandlord is first obtained, which consent may be withheld in Sublandlord's sole and absolute discretion. 9. Parking. Subtenant acknowledges and agrees that no parking is available ------- for the Sublease Premises and that Sublandlord shall have no obligation to provide any parking to Subtenant of any nature whatsoever. Notwithstanding the foregoing, Sublandlord agrees to make available to Subtenant up to five (5) parking spaces per 1,000 rentable square feet of the Sublease Premises, not to exceed an aggregate of forty (40) parking spaces, to the extent Sublandlord is provided at least five (5) parking spaces per 1,000 rentable square feet for the Master Lease Premises. Any parking spaces provided to Subtenant shall be unreserved, and Subtenant's use of such parking spaces is subject to the rights of Master Landlord as provided in Section 34 of the Master Lease. 10. Master Lease. ------------ a. The parties agree that this Sublease is conditioned upon the approval of the Master Landlord. The Subtenant agrees that it shall comply, without delay, with all requirements of the Master Landlord with respect to its consent to this Sublease. This Sublease is subject and subordinate to all of the terms of the Master Lease with the same force and effect as if fully set forth herein at length, excepting only as otherwise specifically provided herein. All of the terms with which Sublandlord is bound to comply under the Master Lease shall, to the extent only that they apply to the Sublease Premises and except as otherwise provided herein, be binding upon Subtenant, and all of the obligations of the Master Landlord set forth in the Master Lease shall, to the extent that they apply to the Sublease Premises and except as otherwise provided herein, inure to Subtenant's benefit. It is the intention of the parties that, except as otherwise provided in this Sublease, the relationship between Sublandlord and Subtenant shall be governed by the language of the various articles of the Master Lease as if they were set forth in this Sublease in full, and the words "Landlord," "Tenant," "Lease" and "Premises" as used in the 4 Master Lease, shall read respectively, "Sublandlord," "Subtenant," "Sublease" and "Sublease Premises." b. For the purposes of this Sublease, the following provisions of the Master Lease are hereby deleted or modified as follows: (i) the Basic Lease Provisions are deleted; (ii) Articles 1, 2, 3 and 4 are deleted; (iii) Article 10 is deleted; (iv) the clause "Except as described in Section 10 above," on the first line of Article 11 is deleted. The clause "provided, however, that in the event Landlord or an affiliate of Landlord is retained to complete the Tenant Improvements, then Landlord shall be liable for any damage or injury to all or any part of the Building caused by Landlord or its affiliate during installation of the Tenant Improvements" in Article 11 is deleted; (v) Articles 12, 13 and 15 are deleted; (vi) the last sentence of Article 15 is deleted; (vii) Articles 16, 19, 20, 22(e), 25, 28, 29, 34, 35, 44, 45, 53, 54, and 57-60 are deleted; (viii) All exhibits are deleted; (ix) the First Amendment is deleted; (x) the Second Amendment is deleted; and (xi) the Third Amendment is deleted. c. Subtenant covenants and agrees that Subtenant shall not do or suffer or permit anything to be done which would constitute a default under the Master Lease or would cause the Master Lease to be canceled, terminated or forfeited by virtue of any rights of cancellation, termination, or forfeiture reserved or vested in the Master Landlord under the Master Lease, and that Subtenant will indemnify and hold harmless Sublandlord from and defend Sublandlord against all claims, liabilities, losses and damage of any kind whatsoever that Sublandlord may incur by reason of, resulting from or arising out of any such default, cancellation, termination or forfeiture. 11. Master Landlord's Responsibilities. Subtenant recognizes that ---------------------------------- Sublandlord is not in a position to furnish the services set forth in the Master Lease or to perform certain other obligations which are not within the control of Sublandlord, such as, without limitation, maintenance, repairs and replacements to the Building and Sublease Premises, compliance with laws, and restoration of the Sublease Premises and/or Building after casualty or condemnation. Therefore, notwithstanding anything to the contrary contained in this Sublease, Subtenant agrees that Subtenant shall look solely to the Master Landlord to furnish all services and to perform all obligations agreed upon to be furnished and performed by the Master Landlord under the Master 5 Lease. Sublandlord shall not be liable to Subtenant or be deemed in default hereunder for failure of the Master Landlord to furnish or perform the same. Without limiting the generality of the foregoing, Subtenant shall not be entitled by reason of the interruption, stoppage or suspension of any of the Building systems or services for any reason whatsoever to claim any actual or constructive eviction either in whole or in part nor to any other diminution or abatement of Rent (except and only to the extent Sublandlord actually receives an abatement of Rent with respect to the Sublease Premises pursuant to Article 28 of the Master Lease) or other compensation nor shall this Sublease or any of the obligations of the Subtenant be affected or reduced. 12. Condemnation; Damage by Fire or Other Casualty. ---------------------------------------------- a. In the event of any taking by eminent domain or damage by fire or other casualty to the Sublease Premises, thereby rendering the Sublease Premises wholly or partially untenantable, Subtenant shall acquiesce in and be bound by any action taken pursuant to the terms of the Master Lease or other agreement entered into between Sublandlord and the Master Landlord with respect thereto; and if, by application of the provisions of the Master Lease or separate agreement between the Master Landlord and Sublandlord, the Master Lease is terminated, this Sublease shall likewise terminate. If, however, the Master Lease remains in effect, this Sublease shall remain in effect except that the Base Rent and Additional Rent shall be abated proportionately during the period of time that the Sublease Premises are wholly or partially untenantable, provided however, that such abatement shall in no event exceed the abatement granted to Sublandlord under the Master Lease for the Sublease Premises and provided further, that no compensation or claim or reduction will be allowed or paid by Sublandlord by reason of inconvenience, annoyance or injury to Subtenant's business arising from the necessity of effecting repairs to the Sublease Premises or any portion of the Building, regardless of whether or not such repairs are required by operation of any provision of the Master Lease. b. Without limiting the generality of Section 11 of this Sublease, Subtenant acknowledges that Sublandlord shall have no obligation to repair or restore the Sublease Premises in case of damage by fire or other casualty or to restore any uncondemned portion in the case of a taking by or as a result of the exercise of the power of eminent domain, and any repair or restoration of the Sublease Premises shall only be as provided by the Master Landlord pursuant to the Master Lease. 13. Signage. Subtenant shall, at Subtenant's sole cost and expense and to ------- the extent made available by Master Landlord, arrange with Master Landlord for Building standard suite signage and Building standard lobby directory signage, the location and design of which shall be subject to Master Landlord's prior written consent and Sublandlord's prior written consent which shall not be unreasonably withheld. Subtenant shall be entitled to no other signage rights. 14. Alterations. Subtenant shall not make or allow to be made any ----------- alterations, physical additions or improvements in or to the Sublease Premises without first obtaining in writing Sublandlord's written consent for each such alteration or addition, which consent may be granted or withheld in the sole discretion of Sublandlord. 15. Right of Entry. Sublandlord shall have the right to enter onto the -------------- Sublease Premises for purposes of inspection and, at Sublandlord's sole option, correct any defect and/or 6 perform any repair obligation that is the obligation of Subtenant. Any repair by Sublandlord shall not cure any default of Subtenant. 16. Notices. All notices, offers, acceptances, rejections, consents, ------- requests and other communications hereunder shall be in writing and shall be deemed to have been given (a) when delivered in person, or (b) when sent by telecopier, telex or other telegraphic means (with receipt confirmed), or (c) on receipt after being sent by express mail or delivery service guaranteeing overnight delivery, provided that in each of (a), (b) and (c) a copy is mailed by first class registered or certified mail, postage prepaid, return receipt requested, in each case addressed to the parties at the addresses set forth in the first paragraph of this Sublease, or to such other person or address as any such party shall furnish by notice to the other parties in writing. Notices need not be given or made by an officer of either party but shall be deemed sufficiently given if made by the counsel of such party, and all of such notices shall be deemed in compliance hereof provided only that they be given in the manner specified herein. 17. Brokers. The parties each represent and warrant to the other that the ------- only real estate brokers, salesmen or finders involved in this transaction are Cushman & Wakefield of Florida, Inc. and Courvoisier Realty, to whom Sublandlord shall pay a brokerage commission pursuant to a separate agreement. If a claim for brokerage in connection with the transaction is made by any other broker, salesman or finder claiming to have dealt through or on behalf of one of the parties hereto (the "Indemnitor"), said Indemnitor shall indemnify, defend and ---------- hold the other party hereunder, and such other parties' officers, directors, agents and representatives (collectively, the "Indemnitees") harmless from all ----------- liabilities, damages, claims, costs, fees and expenses whatsoever (including reasonable attorney's fees and court costs through the trial and appellate level) with respect to said claim for brokerage. The provisions of this Section shall survive any cancellation or termination of this Sublease. 18. Radon Gas. Radon is a naturally occurring radioactive gas that, when it --------- has accumulated in a building in sufficient quantities, may present health risks to persons who are exposed to it over time. Levels of radon that exceed federal and state guidelines have been found in buildings in Florida. Additional information regarding radon and radon testing may be obtained from your county public health unit. 19. Sublandlord's Right to Perform for Subtenant's Account. If Subtenant ------------------------------------------------------ fails to observe or perform any term or condition of this Sublease as and when required hereunder after giving effect to any applicable grace periods, if any, applicable thereto, then Sublandlord may immediately or at any time thereafter perform the same for the account of Subtenant. If Sublandlord makes any expenditure or incurs any obligation for the payment of money in connection with such performance for Subtenant's account (including reasonable attorneys' fees and costs in instituting, prosecuting and/or defending any action or proceeding through appeal), the reasonable sums paid or obligations incurred, with interest thereon at the highest lawful rate, shall be paid by Subtenant to Sublandlord within five (5) days after rendition of a bill or statement to Subtenant. 20. Severability. If any term, provisions, covenant, or condition of ------------ this Sublease, or the application thereof to any person of circumstance, shall, to any extent be invalid or unenforceable, the remainder of this Sublease, or the application of such term, provision, covenant or condition to persons or circumstances other than those as to which it is held invalid or unenforceable, shall not be affected thereby and each term, provision, covenant or condition 7 of this Sublease shall be valid and be enforceable to the fullest extent permitted by law. This Sublease shall be construed in accordance with the laws of the State of Florida without regard to principles of conflicts of law. 21. Time. It is understood and agreed between the parties hereto that time ---- is of the essence of all the terms, provisions, covenants, and conditions of this Sublease. 22. Definitions and Paragraph Headings. The terms Sublandlord, Master ---------------------------------- Landlord and Subtenant as herein contained shall include singular and/or plural, masculine, feminine, and/or neuter, heirs, successors, executors, administrators, personal, representatives and/or assigns wherever the context so requires or admits. The terms, provisions, covenants, and conditions of this Sublease are expressed in the total language of this Sublease and the paragraph headings are solely for the convenience of the reader and are not intended to be all inclusive. 23. Entire Agreement. This Sublease contains the entire agreement between ---------------- the parties hereto and all previous negotiations leading thereto, and it may be modified only by an agreement in writing signed by Sublandlord and Subtenant. No surrender of the Sublease Premises, or of the remainder of the terms of this Sublease shall be valid unless accepted by Sublandlord in writing. Subtenant acknowledges and agrees that Subtenant has not relied upon any statement, representation, prior written, or prior or contemporaneous oral promises, agreements or warranties, except such as are expressed herein. 24. No Recording. Subtenant shall not record this Sublease nor a memorandum ------------ of this Sublease in any public records, including without limitation, the Public Records of Miami-Dade County, Florida. 25. Counterparts. This Sublease may be executed in one or more ------------ counterparts, each of which shall be deemed an original, but all of which taken together shall constitute one instrument. 26. Master Landlord's Approval. This Sublease is conditioned upon the -------------------------- consent hereto by Master Landlord. Subtenant shall be responsible for payment of any and all reasonable fees and/or costs of Master Landlord which Sublandlord may be obligated to pay under the terms of the Master Lease. In the event Master Landlord fails to consent to this Sublease on or prior to the date that is ten (10) days after the date of this Sublease, then Sublandlord shall return the Security Deposit plus first month's Base Rent to Subtenant, and thereafter this Sublease shall be null and void. 8 IN WITNESS WHEREOF, the parties hereto have signed, sealed and delivered this Sublease on the day and year first above written. WITNESSES: SUBLANDLORD: /s/ illegible CELLIT, INC., a Florida corporation ----------------------------- By: /s/ illegible ----------------------------- --------------------------------- Title: CFO [CORPORATE SEAL] SUBTENANT: VELOCITEL, INC., a Delaware corporation ----------------------------- /s/ illegible By: /s/ illegible ----------------------------- --------------------------------- Title: illegible [CORPORATE SEAL] 9 EXHIBIT "A" ----------- Master Lease ------------ A-1 EXHIBIT "B" ----------- Depiction of Sublease Premises ------------------------------ B-1 [GRAPHIC] EXHIBIT "C" ----------- Furnishings ----------- C-1 FURNITURE LIST - SUBLEASE ------------------------- 14 Sets of Office Furniture. Each Set includes the following: 1 Bow Front Desk with 2 Drawers 1 Bride 1 Rectangular Surface 2 Drawer Lateral File 1 Book Case 1 Conference Table 20 Cubicle Spaces. Each Cubicle includes the following: 1 Three-Drawer Unit 1 Two-Drawer Unit 1 Two-Overhead Bin Unit 2 Cubicle Work Spaces. Each containing the following: 2 Work Tables CONSENT TO SUBLEASE ------------------- This Consent to Sublease (this "Agreement") is executed as of March 14th, --------- 2001 between THE PRUDENTIAL INSURANCE COMPANY OF AMERICA, a New Jersey corporation ("Landlord"), CELLIT, INC., a Florida corporation ("Tenant"), and -------- ------ VELOClTEL, INC., a Delaware corporation ("Subtenant"). --------- RECITALS: A. Tenant and Landlord entered into the Lease Agreement dated as of February 23, 1999, as amended by that certain First Amendment to Lease Agreement dated as of March 30, 2000, as amended by that certain Second Amendment to Lease Agreement dated as of May 26, 2000, and as amended by that certain Third Amendment to Lease Agreement dated as of May 26, 2000 (as so amended, the "Lease"), under which Landlord is leasing to Tenant therein described space ----- comprising 43,716 square feet office building commonly known as Westside Plaza II, located at 8300 N.W. 33(rd) Street, Miami, Florida 33122. Capitalized terms used herein but not defined shall be given the meanings assigned to them in the Lease. B. Tenant desires to sublet approximately 8,200 square feet as more particularly described in Exhibit A hereto (the "Subleased Premises") to --------- ------------------ Subtenant, and Subtenant desires to assume all of Tenant's obligations under the Lease, subject to the terms and conditions contained herein. AGREEMENTS: For valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties hereto agree as follows: 1. Consent. Subject to the terms and conditions contained in this ------- Agreement, Landlord hereby consents to the subletting by Tenant of the Subleased Premises to Subtenant pursuant to the Sublease Agreement between Tenant and Subtenant, the exact form of which is attached hereto as Exhibit B (the --------- "Sublease"). Landlord's consent contained herein shall not waive its rights as -------- to any subsequent assignment, sublease or other transfer. This Consent is a consent only to the subletting itself and the occupancy of the Subleased Premises by the Subtenant and shall not be deemed a consent to any other provisions contained in the Sublease. 2. Assumption of Liabilities. Tenant and Subtenant shall be jointly and ------------------------- severally liable to Landlord for all of the obligations of the "Tenant" under ------ the Lease, including, without limitation, Tenant's indemnification obligations, and Landlord may enforce the same directly against Subtenant; however, Subtenant shall be liable to Landlord only for the amount of rent (including any pass-through expenses) agreed to be paid by Subtenant under the terms of the Sublease. 3. No Obligations Created. Each of the parties to this Agreement agree and ---------------------- acknowledge that Landlord shall have no obligation or liability under the terms of the Sublease. Without limiting the generality of the foregoing, Landlord shall have no liability (and shall not be bound by) any modifications, deletions or waivers of any provision of the Lease as embodied in the Sublease or any other agreement between Tenant and Subtenant. Additionally, Landlord shall have no obligation to give notice of any default under the Lease except to Tenant (and only to the extent required under the Lease) and shall have no obligation to deal with any party other than Tenant with respect to the Lease or the Subleased Premises. Nothing in this Agreement or otherwise shall create privity of estate between Landlord and Subtenant, and Subtenant irrevocably waives any claims based on, or alleged to have arisen from, such an estate. Subtenant hereby releases, acquits and forever discharges Landlord and its agents, employees, officers, directors, partners and affiliates from any and all claims, liabilities and obligations arising out of or in any way related to the Sublease which Subtenant or any party claiming by, through or under Subtenant now has or may ever have in the future against Landlord or any of such other parties. Subtenant acknowledges that Landlord would not have entered this Agreement without such release. 4. Indemnification. To the fullest extent allowed by law, Subtenant shall --------------- indemnify, defend and hold harmless Landlord from and against any and all loss, liability, attorneys' fees, expenses and claims arising out 1 of any injury to person or damage to property on or about the Subleased Premises caused by any act or omission of Subtenant, its agents, servants, contractors, employees or invitees. 5. Condition of Subleased Premises. Landlord makes no representations or ------------------------------- warranties, express or implied, concerning the condition of the Subleased Premises and Subtenant accepts the Subleased Premises in their "as-is" condition as of the date hereof. 6. Subordination. The Sublease shall in all respects be subject and ------------- subordinate to the Lease and to all modifications, amendments and extensions thereof, and any term, condition or provision contained in the Sublease in conflict with the Lease shall be null and void as to Landlord (although effective between Tenant and Subtenant) notwithstanding Landlord's consent to the subletting. Subject to Landlord's rights in Paragraph 13 below, any termination of the Lease shall result in a termination of the Sublease. 7. Brokerage. Neither Tenant nor Subtenant has dealt with any broker or --------- agent in connection with the negotiation or execution of this lease, other than Cushman & Wakefield of Florida, Inc. Courvoisier Realty, whose commission shall be paid by Tenant pursuant to a separate written agreement. In no event shall Landlord be liable for any leasing or brokerage commission with respect to the negotiation and execution of the Sublease or this Agreement. Tenant and Subtenant shall each jointly and severally indemnify, defend and hold Landlord harmless from and against all costs, expenses, attorneys' fees and other liability for commissions or other compensation claimed by any broker or agent claiming the same by, through or under the indemnifying party with respect to the Sublease or this Agreement. 8. Notices. All notices and other communications given pursuant to the ------- Lease and this Agreement shall be in writing and shall be (a) mailed by first class, United States mail, postage prepaid, certified, with return receipt requested, and addressed to the parties hereto at the address listed below, (b) hand delivered to the intended addressee, or (c) sent by prepaid telegram, cable, facsimile transmission, or telex followed by a confirmatory letter. Notice sent by certified mail, postage prepaid, shall be effective three business days after being deposited in the United States mail; all other notices shall be effective upon delivery to the address of the addressee. The parties hereto may change their addresses by giving notice thereof to the other in conformity with this provision. Without limiting the provisions of Section 3 hereof, the addressees for notice set forth below shall supersede and replace any addresses for notice set forth in the Lease. Landlord's Notice Address: The Prudential Insurance Company of America Two Ravinia Drive, Suite 1400 Atlanta, Georgia 30346-2116 Attention: PRlSA Asset Manager With a copy to: Codina Real Estate Management, Inc. 8323 N.W. 12(th) Street, Suite 115 Miami, Florida 33126 Tenant's Notice Address: Cellit, Inc. 8300 N.W.33(rd) Street, Suite 200 Miami,Florida 33166 Subtenant's Notice Address: Velocitel, Inc. 8300 N. W. 33rd Street, Suite 300 Miami, Florida 33166 9. Ratification. Tenant and Subtenant hereby ratify and confirm their ------------ respective obligations under the Lease, and represent and warrant to Landlord that, as of the date hereof, they have no defenses thereto Additionally, Tenant, and Subtenant further confirm and ratify that, as of the date hereof, (a) the Lease is and remains in good standing and in full force and effect, and (b) neither of such parties has any claims, counterclaims, set-offs or defenses against Landlord arising out of the Lease or in any way relating thereto or arising out of any other transaction between Landlord, Tenant or Subtenant. 2 10. Binding Effect; Governing Law. Except as modified hereby, the Lease ----------------------------- shall remain in full effect and this Agreement shall be binding upon Landlord, Tenant, and Subtenant and their respective successors and assigns. If any inconsistency exists or arises between the terms of this Agreement and the terms of the Lease, the terms of this Agreement shall prevail. This Agreement shall be governed by the laws of the state in which the Subleased Premises are located. 11. Amendment; Entire Agreement. This Agreement shall not be amended or --------------------------- modified except by an instrument in writing signed by all the parties hereto and this Agreement contains all of the agreements, understandings, representations and warranties of the parties with respect to the subject matter hereof. 12. Counterparts. This Agreement may be executed in multiple counterparts, ------------ each of which shall constitute an original, but all of which shall constitute one document. 13. Direct Lease. If Landlord shall recover or come into possession of the ------------ Subleased Premises before the stated expiration date of the Lease, Landlord shall have the right, but not the obligation, to take over the Sublease and to succeed to all rights of Tenant thereunder, Tenant hereby assigning (effective as of the date of Landlord's succession to Tenant's estate in the Subleased Premises) the Sublease if Landlord shall elect to take over. The subletting thereunder is subject to the condition that, from and after the termination of the Lease or re-entry by Landlord thereunder or other succession by Landlord to Tenant's estate in the Subleased Premises, Subtenant hereby waives any right to surrender possession or to terminate the Sublease and, at Landlord's election, shall be bound to Landlord for the balance of the term thereof and shall attorn to and recognize Landlord as its landlord, under all of the then executory terms of the Sublease, except that Landlord shall not be (a) liable for any previous act, omission or negligence of Tenant under the Sublease, (b) subject to any counterclaim, defense or offset theretofore accruing to Subtenant against Tenant, (c) bound by any previous modification or amendment of the Sublease made without Landlord's consent or by any previous prepayment of more than one month's rent and additional rent unless paid as provided in the Sublease, or (d) obligated to perform any repairs or other work in the Subleased Premises or the Building beyond Landlord's obligations under the Lease, and Subtenant shall execute and deliver such instruments as Landlord may reasonably request to evidence and confirm such attornment. 3 EXECUTED as of the date first written above. WITNESSES: LANDLORD: /s/ illegible THE PRUDENTIAL INSURANCE ----------------------------- COMPANY OF AMERICA Print Name: illegible ----------------- ----------------------------- Print Name: illegible By: /s/ illegible ----------------- ---------------------------------- Name: illegible --------------------------- Title: illegible -------------------------- WITNESSES: TENANT: CELLIT, INC. ----------------------------- Print Name: ----------------- By: /s/ illegible ---------------------------------- Name: illegible --------------------------- Title: illegible -------------------------- ----------------------------- Print Name: ----------------- WITNESSES: SUBTENANT: VELOCITEL, INC ---------------------------- Print Name: ----------------- By: /s/ illegible ---------------------------------- Name: illegible --------------------------- Title: illegible -------------------------- ---------------------------- Print Name: ----------------- 4 EXHIBIT A --------- [DEPICTION OF SUBLEASED PREMISES] --------------------------------- 1 EXHIBIT B --------- [SUBLEASE] ---------- 1 Exhibit 10.26 EMPLOYMENT AGREEMENT -------------------- Alex Tellez ----------- This Employment Agreement ("Agreement") is made and entered into on this ___ day of January, 2002, by and between Davox Corporation (the "Company" or "Davox") and Alex Tellez (hereinafter called the "Executive"). RECITALS -------- A. The Executive is currently employed as President & Chief Executive Officer of CELLIT, Inc. B. CELLIT, Inc. has merged with and into Dolphin Acquisition Corp., which is a wholly-owned subsidiary of Davox C. The Executive possesses intimate knowledge of the business and affairs of CELLIT, Inc. D. Davox values Executive's knowledge of the business affairs of CELLIT, INC. and desires to employ Executive. E. The Executive wishes to leave the employ of CELLIT, Inc. and become employed by Davox and is willing to make his services available to the Company on the terms and conditions hereinafter set forth. AGREEMENT --------- NOW, THEREFORE, in consideration of the premises and mutual covenants set forth herein, the parties agree as follows: ARTICLE I Employment At-Will and Best Efforts ----------------------------------- 1.1 Subject to Article III, Executive's employment with the Company is on an "at-will" basis. Either the Company or the Executive may terminate Executive's employment at any time, for any or no reason, with or without prior notice. 1.2 During the period of Executive's employment by the Company, Executive shall devote his full time and best efforts to the Company's business, and he shall neither pursue any business opportunity outside the Company nor take any position with any organization other than the Company without the approval of the Company's Chief Executive Officer; provided, however, that Executive may participate in professional, civic, social and/or charitable activities that do not adversely affect his ability to carry out his responsibilities to the Company. ARTICLE II Compensation ------------ 2.1 The Executive shall be employed as Executive Vice President Engineering reporting to the President & Chief Executive Officer of Davox Corporation. Executive shall receive during the term of this Agreement a base salary at the annual rate of Two Hundred Thousand Dollars ($200,000). Executive's salary is subject to the review and discretion of Davox's Chief Executive Officer. 2.2 Executive shall be eligible to participate in the Executive Incentive Compensation Program. Total combined incentive at 100% of plan for the year shall be equal to 50% of base salary. Eligibility is extended on a quarterly and annual basis subject to the terms and conditions of the the Incentive Compensation Plan. Bonus criteria is based on Executive and company performance. A copy of the plan shall be furnished to the executive annually. 2.3 Executive shall be eligible to participate in all benefits plans offered by the Company subject to the general terms and conditions of each such plan, and as such plans are amended from time-to-time. 2.4 Davox will grant employee the option to purchase 125,0000 shares of Davox's common stock. The option will be subject to the terms and conditions of Davox's Stock Option Plan and Davox's standard Stock Option Agreement, which will include, among other terms and conditions, a vesting schedule. 2.5 Executive shall be eligible for vacation time each calendar year during the term of this Agreement, subject to the terms and conditions of the Company's standard vacation policy, as it is amended from time-to-time. 2.6 Executive will be reimbursed for all authorized business expenses in a manner consistent with the Company's standard expense reimbursement policy, as it is amended from time-to-time. 2.7 Executive's years of employment with CELLIT, Inc. shall be credited as years of service to the Company for purposes of all Company plans and policies. ARTICLE III Severance --------- 3.1 Executive will be eligible for severance payments if terminated "for economic reason" as defined in Article 3.2 below. If terminated for economic reasons as defined herein, the Company shall continue Executive's then current base salary and medical benefits (at the Company's cost) for a period of six (6) months from the date of termination or until such time as Executive obtains new employment, whichever occurs first. 2 3.2 For purposes of this Article III, a termination "for economic reasons" shall mean: (i) the Executive's inclusion in an economic layoff; (ii) the Executive's inclusion in a downsizing which results in the elimination of Executive's position; or (iii) a downsizing and/or reorganization which would require Executive to relocate more than seventy-five (75) miles. 3.3 Receipt of the severance payment set forth in Article 3.1 is contingent upon Executive's execution of a release of claims in a form reasonably acceptable to the Company. ARTICLE IV Definitions ----------- 4.1 Company: The term "Company" in Articles V through XI, exclusively, of ------- this Agreement shall mean Davox Corporation and any parent, subsidiary, affiliate, successor or assign of Davox Corporation (including without limitation CELLIT, Inc. and its subsidiaries and affiliates). 4.2 Confidential Information: The term "Confidential Information" shall ------------------------ mean any trade secret, proprietary or confidential information concerning the organization, personnel, business or finances of the Company, or of any third party which the Company is under an obligation to keep confidential, and that is maintained by the Company as confidential. Such Confidential Information shall include, but is not limited to, trade secrets, proprietary or confidential information respecting existing and future products and services, designs, methods, formulas, drafts of publications, research, know-how, techniques, systems, databases, processes, software programs or code, developments or experimental work, works of authorship, customer lists and/or customer information, business plans, marketing plans, financial information, sales techniques, projects, the Company's salary and/or pay rates, and other Company personnel information. 4.3 Developments: The term "Developments" shall mean any invention, ------------ modification, discovery, design, development, improvement, process, software program, work of authorship, documentation, formula, data, technique, know-how, trade secret or intellectual property right whatsoever or any interest therein (whether or not patentable or registrable under copyright, trademark or similar statutes, including, but not limited to, the Semiconductor Chip Protection Act, or subject to analogous protection). ARTICLE V Disclosure of Developments -------------------------- 5.1 Executive agrees that he will forthwith communicate in writing to the Board of Directors of the Company, or such officer or individual as the Board of Directors of the Company may from time to time designate, a full and complete disclosure of any and all Developments, research and other information, discoveries and improvements made, developed, 3 conceived and/or reduced to practice by him, alone, or jointly with others (i) while in the employ of the Company and (ii) during a one [1] year period following the termination of his employment or other association with the Company if such Developments, research, discoveries or improvements relate to the business of the Company. 5.2 The business of the Company includes any technical or business interest that has been worked on by the Company in the past (including without limitation any technical or business interest of CELLIT, Inc. and its subsidiaries and affiliates), or in which there is work in progress at the Company during the period of Executive's employment with the Company. The business interests of the Company include Company operations or activities in the planning stages. Executive understands that this disclosure of Developments and the following assignment of Developments does not cover any of his patents or patents applications that are filed or based exclusively on inventions made by Executive before his employment or association with CELLIT, Inc. ------ ARTICLE VI Assignment of Developments -------------------------- 6.1 If at any time or times during Executive's employment or other association with the Company (including Executive's employment or other association with CELLIT, Inc. and its subsidiaries and affiliates), Executive has in the past (either alone or with others) made, conceived, created, discovered, invented or reduced to practice any Development, and/or Executive shall going forward (either alone or with others) make, conceive, create, discover, invent or reduce to practice any Development, that (i) relates to the business of the Company or any customer of or supplier to the Company or any of the products or services being developed, manufactured or sold by the Company or which may be used in relation therewith; or (ii) results from tasks assigned to Executive by the Company; or (iii) results from the use of premises or personal property (whether tangible or intangible) owned, leased or contracted for by the Company, then all such Developments and the benefits thereof are and shall immediately become the sole and absolute property of the Company and its assigns, as works made for hire or otherwise. Executive shall promptly disclose to the Company (or any persons designated by it) each such Development. At the Company's expense, Executive hereby assigns all rights (including, but not limited to, rights to inventions, patentable subject matter, copyrights and trademarks) Executive may have or may acquire in the Developments and all benefits and/or rights resulting therefrom to the Company and its assigns without further compensation and shall communicate, without delay, and without disclosing to others the same, all available information relating thereto (with all necessary plans and models) to the Company. 6.2 Executive will assist, upon request, in locating writings and other physical evidence of the making of Executive's Developments and provide unrecorded information relating to them, and give testimony in any proceeding in which any of Executive's Developments or any application or patent directed thereto may be involved, provided that if Executive is no longer employed by the Company reasonable compensation shall be paid for such services. To the extent feasible, the Company will use its best efforts to request such assistance at times and places as will least interfere with any other employment of the Executive. 4 6.3 If the Company is unable, after reasonable effort, to secure Executive's signature on any application for patent, copyright, trademark or other analogous protection or other documents regarding any legal protection relating to a Development assigned or assignable to the Company under this Article VI, whether because of Executive's physical or mental incapacity or for any other reason whatsoever, Executive hereby irrevocably designates and appoints the Company and its duly authorized officers and agents as his agent and attorney-in-fact, to act for and in his behalf and stead to execute and file any such application or applications or other documents and to do all other lawfully permitted acts to further the prosecution and issuance of patent, copyright or trademark registrations or any other legal protection thereon with the same legal force and effect as if executed by Executive. 6.4 Executive will promptly disclose to the Company all material which Executive has produced, composed or written, and which Executive shall produce, compose or write, individually or in collaboration with others, which arises out of work delegated to Executive by the Company. Executive agrees that all such material constitutes a work for hire, and at the expense of the Company, Executive hereby assigns to the Company all his interest in such copyrightable material and will sign all papers and do all other acts necessary to assist the Company to obtain copyrights on such material in any and all countries. 6.5 Any Development relating to the Company's business made by Executive within one [1] year following the termination of his employment (and which is required to be disclosed in accordance with Section 5.1 above) shall be presumed to be owned by the Company. 6.6 Executive represents that the Developments identified in the Appendix attached hereto, if any, comprise all the Developments that he has made or conceived prior to his employment by the Company, which Developments are excluded from this Agreement. Executive understands that it is only necessary to list the title of such Developments and the purpose thereof, but not details of the Development itself. IF THERE ARE ANY SUCH DEVELOPMENTS TO BE EXCLUDED, THE UNDERSIGNED SHOULD INITIAL HERE; OTHERWISE IT WILL BE DEEMED THAT THERE ARE NO SUCH EXCLUSIONS. ______________. ARTICLE VII Non-Disclosure -------------- 7.1 Executive agrees that he will not, at any time, whether during or after the termination of his employment, without first obtaining the written approval of the Board of Directors of the Company, or of such officer or individual as the Board of Directors of the Company may from time to time designate, divulge or disclose to any person or entity outside of the Company, whether by private communications or by public address or publication, or otherwise, any Confidential Information, except to the extent that such disclosure is necessary to perform Executive's duties and fulfill Executive's responsibilities as an employee of the Company or is required by law or legal process. All original and copies of any Confidential Information or other written materials relating to the business of the Company, however and whenever produced, shall be the sole property of the Company, and shall be surrendered to the Company upon termination of Executive's employment. 5 7.2 Subject to Section 7.1, Executive shall keep confidential all matters entrusted to him and shall not use or attempt to use any Confidential Information, including confidential information related to third parties which the Company is obligated to maintain as confidential, except as may be required in the ordinary course of performing his duties as an employee of the Company, nor shall he use any Confidential Information in any manner which may injure or cause loss or may be calculated to injure or cause loss to the Company, whether directly or indirectly. ARTICLE VIII Non-Competition --------------- 8.1 Executive agrees that while in the employ of the Company and for one [1] year thereafter (the "Restriction Term"), regardless of the reasons for his termination, Executive shall not, directly or indirectly, alone or as a consultant, partner, officer, director, employee, joint venturer, lender or stockholder of any entity (a) accept employment or establish any other relationship with any business within the United States that is in competition with the products or services created, developed or under development, manufactured or planning to be manufactured, marketed or planning to be marketed, distributed or planning to be distributed, sold or planning to be sold, by the Company at the time of his termination (collectively, the "Products and Services"), or (b) engage in any business or activity within the United States that is in competition with the Products and Services, provided, however, that the record or beneficial ownership of five [5] percent or less of the outstanding publicly traded capital stock of any entity shall not be deemed, in and of itself, to be in violation of this Article. 8.2 Executive acknowledges and agrees that any violation by him of the terms of this Article by either accepting employment or establishing any other relationship that is in competition with the Company's Products and Services will result in the inevitable disclosure (either intentionally or otherwise) of the Company's valuable and sensitive Confidential Information. ARTICLE IX Non-Solicitation Of Customers ------------------------------ 9.1 Executive agrees that during the Restriction Term, regardless of the reasons for his termination from employment, he will not directly or indirectly, alone or as a consultant, partner, officer, director, employee, joint venturer, lender or stockholder of any entity, solicit or do business in any capacity that competes with any of the Company's Products and Services with any customer of the Company or any potential customer of the Company (a) with whom Executive had contact during the course of his employment with the Company, or (b) about whom Executive obtained Confidential Information during the course of his employment with the Company. 6 ARTICLE X Non-Solicitation/Non-Hire Of Employees --------------------------------------- 10.1 Executive agrees that during the Restriction Term, regardless of the reasons for his termination, he will not directly or indirectly, alone or as a consultant, partner, officer, director, employee, joint venturer, lender or stockholder of any entity, recruit, solicit for hire, hire or knowingly and with his involvement encourage (explicitly or implicitly) any company or business organization in which he is employed or which is directly or indirectly controlled by him to recruit, solicit for hire or hire any Company employee, agent, representative or consultant, or any such person who has terminated his/her relationship with the Company within six months of Executive's departure from the Company. ARTICLE XI Company Property ---------------- 11.1 Except for de minimis personal use, at Executive's cost, Executive agrees that during his employment he shall not make, use or permit to be used any Company Property otherwise than for the benefit of the Company. The term "Company Property" shall include all notes, memoranda, reports, lists, records, drawings, sketches, rolodexes, specifications, software programs, software code, data, computers, cellular telephones, pagers, palm pilots and their equivalents, credit and/or calling cards, keys, access cards, documentation or other materials of any nature and in any form, whether written, printed, electronic or in digital format or otherwise, relating to any matter within the scope of the business of the Company or concerning any of its dealings or affairs, and any other Company property in Executive's possession, custody or control. Executive further agrees that he shall not, after the termination of his employment, use or permit others to use any such Company Property. Executive acknowledges and agrees that all Company Property shall be and remain the sole and exclusive property of the Company. Immediately upon the termination of his employment Executive shall deliver all Company Property in my possession, and all copies thereof, to the Company. ARTICLE XII Acknowledgement By Executive ---------------------------- 12.1 Executive acknowledges and confirms that (i) the restrictive covenants contained in this Agreement are reasonably necessary to protect the legitimate business interests of the Company, and (ii) the restrictions contained in this Agreement (including without limitation the length of the term of the provisions) are not overboard, overlong, or unfair and are not the result of overreaching, duress or coercion of any kind. Executive further acknowledges and confirms that his full, uninhibited and faithful observance of each of the covenants contained in this Agreement will not cause him any undue hardship, financial or otherwise, and that enforcement of each of the covenants contained herein will not impair his ability to obtain employment commensurate with his abilities and on terms fully acceptable to him or otherwise to obtain income required for the comfortable support of him and his family and the satisfaction of the needs of his creditors. The Executive acknowledges and confirms that his special knowledge of 7 the business of the Company is such as would cause the Company serious injury or loss if he were to use such ability and knowledge to the benefit of a competitor or were to compete with the Company in violation of the terms of this Agreement. The Executive further acknowledges that the restrictions contained in this Agreement are intended to be, and shall be, for the benefit of and shall be enforceable by, the Company's successors and assigns. ARTICLE XIII General Provisions ------------------ 13.1 Executive agrees that this Agreement shall be binding upon him irrespective of the duration of his employment or other association with the Company, the reasons for the cessation of his employment or other association with the Company, or the amount of his wages and/or salary. 13.2 Executive agrees that any breach of this Agreement by him will cause irreparable damage to the Company and in the event of such breach the Company shall have, in addition to any and all remedies of law, the right to an injunction, specific performance or other equitable relief to prevent the violations of my obligations hereunder. 13.3 This Agreement sets forth the complete, sole and entire agreement between the parties with respect to the subject matter herein and supersedes any and all other agreements, negotiations, discussions, proposals, or understandings, whether oral or written, previously entered into, discussed or considered by the parties, including that certain Amended and Restated Employment Agreement that Executive entered into with CELLIT, Inc. on November 19, 1998. Executive represents, warrants and agrees that entering into the instant Agreement, and the employment relationship with the Company, does not constitute a termination without cause by CELLIT, Inc. of Executive as that term is used in the Amended and Restated Employment Agreement. No modification or variation to this Agreement shall be deemed valid unless in writing and signed by the Company and Executive. 13.4 Executive does not have the right to assign or delegate his rights or obligations hereunder to any other person and this Agreement shall be binding upon Executive's heirs, executors, administrators and legal representatives. The Company has the right to assign this Agreement by operation of law or otherwise, without notice, to any entity which acquires by merger or otherwise a majority voting interest in Company. This Agreement shall inure to the benefit of the successors and assigns of the Company. 13.5 Executive represents and warrants to the Company that he is not under any obligations to any person, firm, corporation, or other business entity other than the Company, and has no other interest which is inconsistent or in conflict with this Agreement, or which would prevent, limit or impair, in any way, the performance by him of any of the covenants hereunder or his duties in his employment with the Company. Executive has not entered into, and shall not enter into, any agreement either oral or written in conflict herewith. 13.6 Any waiver by either party of a breach of any provision of this Agreement shall not operate or be construed as a waiver of any subsequent breach of such provision or any other 8 provision hereof. In addition, any amendment to or modification of this Agreement or any waiver of any provision hereof must be in writing and signed by the Company and Executive. 13.7 The parties agree that each provision and the subparts of each provision herein shall be treated as a separate and independent clause, and the unenforceability of any one clause shall in no way impair the enforceability of any of the other clauses of the Agreement. Moreover, if one or more of the provisions contained in this Agreement shall for any reason be held to be excessively broad as to scope, activity, subject or otherwise, so as to be unenforceable by law, such provision or provisions shall be construed by the appropriate judicial body by limiting or reducing it or them, so as to be enforceable to the maximum extent compatible with the applicable law as it shall then appear. The parties hereby further agree that the language of all parts of this agreement shall in all cases be construed as a whole according to its fair meaning and not strictly for or against either of the parties. 13.8 The headings contained herein are for the sole purpose of convenience of reference, and shall not in any way limit or affect the meaning or interpretation of any of the terms or provisions of this Agreement. 13.9 Executive acknowledges and agrees that the Company conducts business throughout the United States and that the Company has an interest in the uniform interpretation and enforcement of its Employment Agreements. Accordingly, the Company and Executive acknowledge and agree that this Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts and shall in all respects be interpreted, enforced and governed under the internal and domestic laws of such state, without giving effect to the principles of conflicts of laws of such state. 9 AGREED AND ACCEPTED: Employee: /s/ Alex Tellez Date: 1/10/02 ------------------ ------- Alex Tellez Witness: /s/ Jose Villena Date: 1/10/02 ---------------- ------- Company: Davox Corporation By: /s/ Paul R. Lucchese --------------------- Name: Paul R. Lucchese ---------------- Title: VP, General Counsel & Secretary ------------------------------- 10 APPENDIX - TITLE/PURPOSE OF DEVELOPMENTS The following is a complete list of all Developments and the purpose of those Developments: X No Developments -------- ________ See Below Developments and purpose: ------------------------ -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- /s/ Alex Tellez --------------- Employee Signature Alex Tellez ----------- Print Name 11 Exhibit 10.27 SECURED PROMISSORY NOTE & ASSIGNMENT AGREEMENT $125,000 March 13, 2002 1. FOR VALUE RECEIVED, the undersigned, Alexander Tellez on behalf of himself and the A. Tellez Limited Partnership, (Obligor"), hereby promises to pay to the order of Davox Corporation a Delaware corporation or its successors ("Lender"), at its principal office at 6 Technology Park Drive, Westford, MA 01886 or at such other place as may be designated from time to time in writing by Lender, the principal sum of One-Hundred-Twenty-Five-Thousand Dollars and Zero Cents ($125,000) together with interest in arrears from and including the date hereof on the unpaid principal balance hereunder at the mid-term Monthly Applicable Federal Rate (AFR) of interest. Interest shall be calculated on the basis of actual number of days elapsed and a year of 365 or 366 days, as applicable. Notwithstanding any other provision of this Promissory Note, Lender does not intend to charge and Obligor shall not be required to pay any interest or other fees or charges in excess of the maximum permitted by applicable law; any payments in excess of such maximum shall be credited to reduce principal hereunder. Principal and interest shall be payable in lawful money of the United States of America. 2. All principal and interest hereunder shall be due and payable on the earlier of: (i) January 14, 2004 or on the date that Obligor is no longer employed by Lender (the "Maturity Date"). Notwithstanding the immediately preceding sentence, the Lender, in its sole discretion, may at any time or from time to time extend the Maturity Date by one or more periods of seven (7) days each. 3. Obligor acknowledges that certain Deferred Common Holder Payments, as defined in the Agreement and Plan of Merger By And Among Davox Corporation, AP Acquisition Corporation and Cellit, Inc. ("Merger Agreement"), are to be paid to Obligor pursuant to the terms of the Merger Agreement. Obligor hereby assigns to Lender all Delayed Common Holder Payments to Mr. Alexander Tellez and the A. Tellez Limited Partnership up to a maximum of the principal and interest owing hereunder. If this Agreement is not enough evidence for the Escrow Agent (as defined in the Merger Agreement), Obligor will execute and deliver whatever writings are required to ensure that such Delayed Common Holder Payments are automatically paid to Lender when they become payable. Lender shall be paid all Delayed Common Holder Payments of Obligor's until such time as all principal and interest thereon is paid in full. Notwithstanding the foregoing, in the event the Escrow Agent will not pay such Deferred Common Holder Payments directly to Lender, Obligor must do so immediately upon receipt of such funds until all such principal and interest thereon is paid in full. 4. If any day on which a payment is due pursuant to the terms of this Promissory Note is not a day on which banks in the Commonwealth of Massachusetts are generally open (a "Business Day"), such payment shall be due on the next Business Day following. 5. This Promissory Note may be prepaid at any time, without premium or penalty, in whole or in part. Any prepayment of principal shall be accompanied by a payment of accrued interest in respect of the principal being prepaid. 6. If this Promissory Note is not paid in accordance with its terms, Obligor shall pay to Lender, in addition to principal and accrued interest thereon, all costs of collection of the principal and accrued Promissory Note -- Page 2 interest, including, but not limited to, reasonable attorneys' fees, court costs and other costs for the enforcement of payment of this Promissory Note. 7. No waiver of any obligation of Obligor under this Promissory Note shall be effective unless it is in a writing signed by Lender. A waiver by Lender of any right or remedy under this Promissory Note on any occasion shall not be a bar to exercise of the same right or remedy on any subsequent occasion or of any other right or remedy at any time. 8. Any notice required or permitted under this Promissory Note shall be in writing and shall be deemed to have been given on the date of delivery, if personally delivered to the party to whom notice is to be given, or on the fifth Business Day after mailing, if mailed to the party to whom notice is to be given, by certified mail, return receipt requested, postage prepaid, and addressed to the addressee at the address of the addressee set forth herein, or to the most recent address, specified by written notice, given to the sender pursuant to this paragraph. 9. This Promissory Note shall be enforceable in accordance with the laws of the Commonwealth of Massachusetts, and shall be construed in accordance therewith, and shall have the effect of a sealed instrument. 10. In the event any one or more of the provisions of this Promissory Note shall for any reason be held to be invalid, illegal or unenforceable, in whole or in part or in any respect, or in the event that any one or more of the provisions of this Promissory Note operate or would prospectively operate to invalidate this Promissory Note, then and in any such event, such provision(s) only shall be deemed null and void and shall not affect any other provision of this Promissory Note and the remaining provisions of this Promissory Note shall remain operative and in full force and effect and in no way shall be affected, prejudiced, or disturbed thereby. OBLIGOR: Alexander Tellez By: /s/ Alexander Tellez Name: Alexander Tellez AGREED AND ACCEPTED: -------------------- Davox Corporation /s/ Michael J. Provenzano, III Michael Provenzano VP Finance & CFO Exhibit 10.28 DAVOX CORPORATION EXECUTIVE VICE PRESIDENT, SALES & MARKETING SEVERANCE AGREEMENT DAVOX Corporation ("DAVOX") will provide to you the following terms and condition of salary and benefits continuation: 1. Termination Due to Merger / Acquisition - You will receive 12 months base salary, medical and dental benefits continuation in the event your employment with Davox Corporation is terminated as a result of a merger or acquisition that results in the elimination, consolidation or relocation of your position. 2. Termination within 9 months from Start Date - You will receive 6 months base salary, medical and dental benefits continuation in the event your employment with Davox Corporation is terminated for any reason other than a Merger / Acquisition within the first 9 months of your employment with Davox Corporation. Notwithstanding the foregoing, if you voluntarily resign within 9 months from your start date, you will not receive any base salary, medical or dental benefits continuation. 3. Termination after 9 months from Start Date - You will receive 6 months base salary, medical and dental benefits continuation in the event your employment with Davox Corporation is terminated following your first 9 months with the company and for reasons other than those associated with job performance or Merger & Acquisition. Notwithstanding the foregoing, if you voluntarily resign after 9 months from your start date, you will not receive any base salary, medical or dental benefits continuation. Following the effective date of termination, as set forth in writing and furnished to you by DAVOX, your employment with DAVOX shall cease and you shall not hold yourself as an employee, agent, or representative of DAVOX. Continuation of base salary and benefits shall further be subject to your compliance with any then existing company policies and such other terms as may be in effect between you and DAVOX pertaining to the disclosure of confidential or proprietary information. Approval: /s/ James D. Foy 2/21/02 --------------------------------- ------- President & Chief Executive Officer Date /s/ Ralph Breslauer 2/21/02 --------------------------------- ------- Executive Vice President, Sales & Marketing Date EXHIBIT 10.29 DAVOX CORPORATION VICE PRESIDENT, PROFESSIONAL SERVICES SEVERANCE AGREEMENT DAVOX Corporation ("DAVOX") will provide to you the following terms and condition of salary and benefits continuation: (1.) DAVOX shall provide a continuation of your base salary and medical benefits at DAVOX's cost, as may be in effect at the time of a qualifying termination as set forth in subclause 2, commencing upon the date of termination, for a period of six (6) months or until such time as you assume new employment, whichever comes first; (2.) DAVOX shall provide continuation of base salary and benefits as set forth in subclause (1) in the event your employment is terminated for the following reasons: (a) economic layoff; (b) downsizing of the Professional Services organization which results in the elimination of your position as Vice President, Professional Services; or (c) reorganization of the Professional Services organization which would require you to relocate. Following the effective date of termination, as set forth in writing and furnished to you by DAVOX, your employment with DAVOX shall cease and you shall not hold yourself as an employee, agent, or representative of DAVOX. Continuation of base salary and benefits shall further be subject to your compliance with any then existing company policies and such other terms as may be in effect between you and DAVOX pertaining to the disclosure of confidential or proprietary information. DAVOX has final authority to determine all questions of eligibility to receive benefits under this arrangement and to interpret and construe the terms of this arrangement. Approval: /s/ James D. Foy 2/21/02 -------------------------------------- ------- President & Chief Executive Officer Date /s/ Kristina Lengyel 2/21/02 -------------------------------------- ------- Vice President, Professional Services Date Exhibit 10.30 DAVOX CORPORATION VICE PRESIDENT FINANCE & CHIEF FINANCIAL OFFICER SEVERANCE AGREEMENT DAVOX Corporation ("DAVOX") will provide to you the following terms and condition of salary and benefits continuation: (1.) DAVOX shall provide a continuation of your base salary and medical benefits at DAVOX's cost, as may be in effect at the time of a qualifying termination as set forth in subclause 2, commencing upon the date of termination, for a period of six (6) months or until such time as you assume new employment, whichever comes first; (2.) DAVOX shall provide continuation of salary and benefits as set forth in subclause (1) in the event your employment is terminated for the following reasons: (a) economic layoff; (b) downsizing of the Finance organization which results in the elimination of your position as Vice President Finance & Chief Financial Officer; or (c) reorganization of the Finance organization which would require you to relocate. Following the effective date of termination, as set forth in writing and furnished to you by DAVOX, your employment with DAVOX shall cease and you shall not hold yourself as an employee, agent, or representative of DAVOX. Continuation of salary and benefits shall further be subject to your compliance with any then existing company policies and such other terms as may be in effect between you and DAVOX pertaining to the disclosure of confidential or proprietary information. DAVOX has final authority to determine all questions of eligibility to receive benefits under this arrangement and to interpret and construe the terms of this arrangement. Approval: /S/ Alphonse M. Lucchese 8/1/00 ---------------------------------- ----------- Chairman & Chief Executive Officer Date /S/ Michael J. Provenzano 6/12/00 ---------------------------------- ----------- Vice President Finance & Chief Financial Officer Date Exhibit 10.32 DAVOX CORPORATION AMENDEDMENT TO TRANSITION AND ----------------------------- RETENTION AGREEMENT ------------------- AGREEMENT made and entered into between DAVOX Corporation ("DAVOX" or the "Company"), a Delaware corporation with a usual place of business at 6 Technology Park Drive, Westford, MA 01886, and Alphonse M. Lucchese ("Mr. Lucchese"). WHEREAS, Mr. Lucchese and the Board of Directors of the Company have mutually agreed to amend the Transition and retention Agreement effective as of November 7, 2000 (the "Agreement") as specifically stated herein; WHEREAS, the operations of the Company will require Mr. Lucchese's continued participation during the Term (as defined below); and WHEREAS, the Board of Directors desires to provide an incentive for Mr. Lucchese to continue his participation; NOW, THEREFORE, in consideration of the foregoing and the mutual promises, terms, provisions and conditions set forth in this Transition and Retention Agreement Amendment (the "Amendment"), the Company and Mr. Lucchese agree as follows: 1. All capitalized terms herein shall have the meaning ascribed to each in the Agreement or as specifically set forth herein. 2. This Amendment will become effective November 7, 2001 and continue until December 31, 2002 (the "Term"). 3. Section 4 of the Agreement shall be and is hereby modified as follows: Delete Section 4 of the Agreement in its entirety and replace it with the following, "Mr. Lucchese's title and role will remain Chairman of the Board of Directors and Advisor to the CEO. In this full-time role, Mr. Lucchese will act as an advisor to the current President and Chief Executive Officer or his successor. Mr. Lucchese will remain a W-2 full-time regular employee of the Company during the Term or any extension thereof. 4. Section 5 of the Agreement shall be and is hereby modified as follows: Delete Section 5 of the Agreement in its entirety and replace it with the following, "The Company will continue to pay Mr. Lucchese an annualized salary of $400,000 through December 31, 2001. Between January 1, 2002 and through December 31, 2002, The Company will pay Mr. Lucchese an annual salary of $200,000. The CEO incentive compensation plan (as amended) which is in place as of November 7, 2001 will remain in place and be applicable to Mr. Lucchese up to and through December 31, 2001. During the Term, or any extension thereof, Mr. Lucchese will be provided, at Company cost, medical and dental coverage, which is the same in all materials respects, as that which he currently holds. Additionally, the Company will continue to pay all of the rent payments for the apartment located at Bear Hill, Waltham, Massachusetts through December 31, 2001." 5. Section 6 of the Agreement shall be and hereby is deleted in its entirety, provided however Mr. Lucchese can sit on other Boards of Directors. 6. This Amendment may be signed in one or more counterparts, each of which shall constitute the same instrument. 7. Integration Clause: The parties agree that the Agreement and this ------------------ Amendment are the complete and exclusive statement of the agreement between the parties, which supersedes all prior proposals, understandings and all other agreements, oral or written, between the parties relating to these Agreements. Unless specifically modified herein, the Agreement shall remain unchanged. AGREED AND APPROVED: FOR DAVOX CORPORATION: FOR ALPHONSE M. LUCCHESE: /s/ James D. Foy /s/ Alphonse M. Lucchese --------------------------------- ------------------------ By James D. Foy - President & CEO Alphonse M. Lucchese Exhibit 21 Davox Corporation List of Subsidiaries Name of Subsidiary Jurisdiction of Incorporation ------------------ --------------- Concerto Software (Asia Pacific) Pte. Ltd. Singapore Concerto Software GmbH Germany Concerto Software (Canada) Inc. Nova Scotia Concerto Software (UK) Limited England Davox Sales Corporation Barbados Davox Belgium S.P.R.L. Belgium Davox International Holdings, Inc. Massachusetts Concerto Software Mexico, S. de R.L. de C.V. Mexico Davox Securities Corporation Massachusetts Davox do Brasil Ltda. Sao Paulo Concerto Software (Australia) Pty Limited New South Wales Davox Corporation Hong Kong Limited Hong Kong Davox (Japan) Corporation (Branch) Tokyo Davox (Japan) Corporation Delaware Concerto Software BV Amsterdam Davox India Private Limited New Delhi CellIt, Inc. Florida Exhibit 23
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CONSENT OF INDEPENDENT PUBLIC ACCOUNTANTS. As independent public accountants, we hereby consent to the incorporation of our reports included in this Form 10-K into the Company's previously filed Registration Statement File No.'s 333-42492, 333-83687, 333-52551, 333-30727, 333-16209, 333-07003, 33-47618, 33-47619, 33-51578, 33-89582 and 333-72850. /s/ Arthur Andersen LLP Boston, Massachusetts March 12, 2002